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What Their Customers Are Saying ?

All testimonials are provided and verified by Bath Planet. Verified testimonials on Opinion Corp is a paid feature of the platform.

Bath Planet’s design process was very easy

Bath Planet
Our bathrooms were recently renovated and we are beyond happy. From the day that the sales rep came to give us a quote, during the design process and the selection of products to the contractor tearing out both bathrooms, the whole process was seamless. Gary Williams is a prince of a guy, so professional and precise. We can't say enough about Bath Planet. Thank you for all you did for us.
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Five Stars for Bath Planet

Bath Planet
Five stars all around! Throughout the process our designer made sure our needs and wants were all met and we were happy with our new bathroom every step of the way. What I appreciated most was their HONESTY, quality, and professionalism--which are rare to find all together. They worked with us on financing, which was such a blessing; we wouldn't have been able to get the bathroom fixed without that. They gave us a quote and kept it at that price, and didn't try to tack on any hidden fees or charges at the end. They did exactly what they promised they would, which we really appreciate (other companies have gotten into a "he-said she-said" argument with us before after making empty promises, so it means a lot when a company says something and then follows through!). They set up a date to come fix the bathroom (were on time!) and completed the project within the 3 days they set. The two workers who did the demo and instillation were great and very polite. They also cleaned up after themselves which was professional and considerate. We love our new bathroom and walk-in shower! Thank you Bath Planet!
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Bath Planet left our house cleaner then they found it

Bath Planet
We had a great experience with Bath Planet. The salesperson was straightforward and helpful. The job was scheduled for three days in October, but Bob and his crew finished it in two. We love our new tub and shower, and the rest of the installation went beautifully, without a hitch. They left the house cleaner when they then when they arrived. Thanks, Bath Planet!
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Bath Planet's reply to:

Information | Bath Planet review from Cottonwood, Arizona

Thank you for writing Bath Planet Corporate to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue, so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Erin in Customer Care for further assistance.
Review
#1682304 Review #1682304 is a subjective opinion of poster.

Am keeping all info to this situation. As it looks your person at BATH PLANET is not excatly on the up and up.

Looking into fraud and other borderline illegal practics by your agent. Any further questions please contact me, at 360 771 3555.

Or shadowdncr13@yahoo.com. i am an

Bath Planet St. Louis MO.

I am so pleased with our new bathroom. The process from beginning first, with your rep Greg, he explained in detail how our remodel would go. He was not high pressure and after having quotes from others who didn't have a clue we knew it was the right decision to choose Bath Planet. Second the installer Ron was so talented, careful, and respectful of our home. I am referring you to my coworker at the hospital. WELL DONE BATH PLANET.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1670694 Review #1670694 is a subjective opinion of poster.
Bath Planet's reply to:

Walls dont match | Bath Planet review

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue, so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Erin in Customer Care for further assistance.
Review
#1624960 Review #1624960 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
Walls dont match - Bath Planet review
Walls dont match - Bath Planet review

We had a shower installed an i ordered juparana granite an its perfect accept the wall with the shelving are so off totality dont match

Bath Planet's reply to:

No instruction with tub | Bath Planet review from Douglassville, Pennsylvania

We will soon be offering the beads through Liquid Accents. Until then, they can be purchased at Amazon. Use the link below:

https://www.amazon.com/inSPAration-Aromatherapy-Assortment-Walk-Canisters/dp/B01JIH4NEO/ref=mp_s_a_1_4?adgrpid=59712714407&gclid=EAIaIQobChMI9JWXmJnz4wIVjp-fCh11RQNtEAAYASAAEgJEGPD_BwE&hvadid=274690888035&hvdev=m&hvlocphy=9021483&hvnetw=g&hvpos=1t1&hvqmt=e&hvrand=10902156504665815379&hvtargid=aud-676677759524%3Akwd-133739402&hydadcr=7848_9886172&keywords=aromatherapy+beads&qid=1565264651&s=gateway&sr=8-4
Review
#1616166 Review #1616166 is a subjective opinion of poster.

where do you get the aroma therapy to add to walk in tub and what product got know paper work with tub

Bath Planet's reply to:

Have crack shower wall | Bath Planet review

Thank you for contacting Bath Planet Corporate and for providing your phone number. Our Customer Care Team will call you shortly.
Review
#1596716 Review #1596716 is a subjective opinion of poster.
Pros
  • Timely install
Cons
  • Shower wall cracked
Reason of review
Bad quality
Loss
$6000
Preferred solution
Let the company propose a solution

Please call me! There is a crack developing in the corner of my new shower unit! Cathy 804-722-8225

Resolved
Bath Planet's reply to:

Resolved: Never Use BathPlanet | Bath Planet review from Austin, Texas

Thank you for taking the time to update the star ranking from a 1 star review to a 5 star review and mark this issue Resolved. We appreciate your business and are glad that Bath Planet Corporate able to help facilitate a resolution to the issues with your local dealer.
Review
#1587743 Review #1587743 is a subjective opinion of poster.
Pros
  • On site workers
Cons
  • Horrible customer service
Reason of review
Poor customer service
Preferred solution
Price reduction

Update by user Jul 20, 2019

After a short discussion with the owner of Bath Planet who contacted me shortly after I sent in this review, I wished I would have not sent this bad review in. He explained some things to me and based on my contract everything fell into place.

It was my misunderstanding so I had to come back to this review to acknowledge my mistake. The administrative side of the company has my apology for the misunderstanding.

Once again, I will say the work on my bathroom was great and just talking to the owner made me feel much better. I stand corrected and encourage everyone to use Bath Planet.

Original review posted by user Jul 14, 2019

The administrative side of this company is the worse I have ever seen. Steve was the representative who came to my house to sale me on their product.

I was sold on their product but had no idea what I was in store for.

The date they were to arrive to begin redoing one of my bathroom's was on a Monday. After buying into their product it was scheduled six weeks out to give time for parts go arrive. I NEVER heard from the salesman (Steve) again after the sale until the night before the Monday they were scheduled to arrive to begin the work. Steve called to say there was a part which did not arrive so they redoing would have to wait.

I then scheduled it for a week out.

The workers arrived and began work on the following Tuesday. At the time of the sale I was told the redoing would take 2-3 days. The workers arrived on time and began work. There was one problem after another and the workers were not to blame.

After working for two days the workers approached me to inform me the parts they were given did not include an arch over the window, but a straight line top window. They informed me Steve had not ordered the right part and they did not know how to put an arch in even if they had it. They said they had not been trained to install an arch and another person would have to come to do that. They left the site informing me they could not do anything else until the person came to do the arch.

Almost two days later I heard nothing from Steve.

I sent him a text letting him know my displeasure with the work. He text back saying he would get right on it and he would personally come to my home to ensure the work would be completed in the next two days. Steve never showed up but the same two workers showed up the next day hoping they cold install the arch correctly. The workers did a great job but in all the work took eight days and I never heard from Steve again other then to say he would ensure he would give me a great deal once the work was completed.

It has now been six days since the work was completed and I have yet to hear from Steve.

I have held the payment while only wanting to hear from them to let them know about my displeasure.

I want to ensure the workers are paid so I am going to mail in the authorization to get them paid.

I would recommend no one to use this company to do work within their homes. They are unreliable, have no integrity, do not care about the customer after the sale is made, and have no sense of urgency to satisfy the customer.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Long History of great work | Bath Planet review from Indianapolis, Indiana

We have worked with Sho-Pro and Bath Planet of Indianapolis on various projects over the last 15 years. I have very pleased with their service, their products, and any follow up. Judith Ford (jford001@indy.rr.com)Zip Code: 46032
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1569983 Review #1569983 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

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Thanks to Bath Planet Installers

I am extremely satisfied with the quick installation by Bath Planet of Indianapolis and how good my bathroom looks. Also happy with the professional and knowledgeable installers. Jenifer Cauther (jeshalle33@gmail.com) Zip Code: 46902
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1569981 Review #1569981 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

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Bath Planet finished ahead of schedule

Bath Planet of Indianapolis delivered a great product and installation. They finished ahead of schedule, which was great because we had guests coming over. The Installer was also professional and courteous. James Grabowski (megrabber@yahoo.com) Zip Code: 46063
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1569980 Review #1569980 is a subjective opinion of poster.

Contact Bath Planet Customer Service

Website:
Mailing Address:
1800 Industrial Drive
Libertyville, Illinois 60048
USA
All Bath Planet Contacts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Highly Recommend Bath Planet of Indianapolis

Bath Planet of Indianapolis was very good during the install and leading up to install. Any problems we have had they have been quick and accurate on any repairs or questions. We would highly recommend them and really enjoy our new bathroom. Calvin Dowell (calvin_storm1321@yahoo.com) - Zip Code: 47909
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1569979 Review #1569979 is a subjective opinion of poster.