What Their Customers Are Saying

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Recommend Bath Planet of Indianapolis

Bath Planet
Both installers did an excellent job installing my new walk in shower and new flooring. Recommended Bath Planet of Indianapolis to my friends as well.”
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Bath Planet made us feel very safe despite COVID19

Bath Planet
We had a new tub with shower installed, new fixtures, tile-look surrounding tub, new flooring and a new toilet. All done in two days! NO LAYOVERS! Bob and his coworkers were courteous, and efficient. All workers wore masks and stayed the social distance of 6 feet. Their clean up was superb. We would highly recommend Bath Planet! We are so happy!
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Bath Planet was concerned for our safety

Bath Planet
We were very pleased with the entire experience, from choosing the style of the walls, tubs, showers and fixtures to the completed remodel and final walk-through. The sales associate, Dusten and the PM, Aaron, were so helpful during the whole process. When the installers found "hidden" issues, everyone - even Dusten ("I feel like it's my bathroom!") - chipped in to find a solution, which exceeded our expectations and our satisfaction. During... Read more
Bath Planet's reply to:

Fabulous

Thank you for leaving such an awesome review Sherry! We are happy to hear we delivered the luxury feel of a hotel bathroom. That is exactly what we want every homeowner we work with to think after we leave. We hope you continue to love that new shower for years to come.
author's review
ID
#3783863 Review #3783863 is a subjective opinion of poster.
New Reviewer

Awesome experience great customer service done in a timely manner awesome quality our walk in shower is like when you go to a nice hotel and take a shower and say I wish we had a shower like that at home. Well now we can say that it is beautiful and so refreshing, and rejuvenating.

The contractor stayed as late as he could to make sure the job was done in a timely manner. Much thanks to bath planet for a job well done

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Bath Planet's reply to:

We were told we would “never again have a clogged shower drain and that’s a lifetime guarantee”. Well, for several days now we have had a clogged shower drain and we are unable to shower.

We are sorry to hear that you have been having issues with the installation done by one of our affiliated dealers. Our corporate office is closed over weekends but we are back and are already working on your situation and remaining in contact with you with any and all updates. Thank you for your patience with our team.
author's review
ID
#3532227 Review #3532227 is a subjective opinion of poster.
Preferred solution
How about get here and fix the clogged drain that was promised “would never be clogged again”!!!
New Reviewer

We have called several times and even called the corporate office and still no one has returned our phone calls. To say we are disappointed with Bath Planet is an understatement!!

User's recommendation: Don’t. Just don’t.

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Bath Planet's reply to:

Installation and product issues

Hello Brenda, Thank you for reaching out to Bath Planet Corporate. On our behalf we want to let you know we understand your disposition and want to apologize for your experience. Since all dealers are independently owned and operated we went ahead and contacted the...
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#2586479 Review #2586479 is a subjective opinion of poster.
Bath Planet's reply to:

Final payment/Project completion

Hello Jason,
On behalf of Bath Planet Corporate, we apologize you are having this experience with one of our dealers. Please contact our Consumer Relations Representative to help you find a resolve. 847-496-1782. Thank you for your time and Patience.
- Bath Planet Corporate
author's review
ID
#2563676 Review #2563676 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Project is incomplete, and we have not received information about final payment arrangements. Punchlist items that need to be completed:

-Door color needs to match walls.

-Closet/Tile interface poor workmanship.

-Valence/Tile interface poor workmanship.

-Valence surface is not rigid, and has too much flexibility.

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Bath Planet's reply to:

NOT DEPENDABLE

Hello Kay,
Sorry to hear about your installation date being rescheduled however we do take the covid safety precautions seriously for all people involved. I understand your frustration with having to be rescheduled and someone will be in contact with you shortly to speak to you about options. We appreciate your time. Stay safe!
- Bath Planet Corporate
author's review
ID
#2365200 Review #2365200 is a subjective opinion of poster.
Loss
$2500
Preferred solution
Full refund
New Reviewer

I "signed" my agreement in August of 2020. I've had to call to find out my status.

December 16th they showed up, but b/c I was on day ten (10) of being COVID quarantined, they would not come in....was told they would be back Monday, December 21st.

I HAVE YET TO HEAR BACK FROM ANY ONE.

At this point, I want my DEPOSIT BACK

User's recommendation: NO WAY.

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Bath Planet's reply to:

Wont honor warranty

Hello Karen,
Sorry to hear about your experience with the lack of resolve. For better assistance please contact 800-963-8827 and ask for consumer relations to resolve. Thank you for your time.
author's review
ID
#2266671 Review #2266671 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

After 3 years the caulk has come loose where the wall meets the floor pan. Mildrew has formed behind the caulk and wall.

the company who installed it no longer does work for bath planet.

Bath planet said the installation company didnt register our job with them and they have no record of us. Even though the contract states the caulking is covered the rep told us they would not cover it even if we had been registered with them.

User's recommendation: dont buy from bath planet.

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Bath Planet's reply to:

Happy customer Joyce/Dwight

Hello Dwight,
Thank you for the Positive review for Bath Planet of Birmingham! Pleasure doing business with you.
Thank you in advance for any future referrals you may bring us.
- Bath Planet Corporate
author's review
ID
#2263809 Review #2263809 is a subjective opinion of poster.
New Reviewer

Brian Fleming was the salesman we talked. Very professional.

Explained every little detail to us and answered all our questions. He also explained that being a disable veteran, the VA had a program where they would pay part of the cost. Converted tub/shower to just a nice large shower. Granddaughter says you could dance in it.

Very professional job by Bob Yongue.

Shower has been in use for about month. No problems/complaints.

User's recommendation: would highly recommend this compnay for bathroom remodeling.

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Verified Reviewer New Reviewer
Bath Planet's reply to:

Awesome product eclipsed by horrible customer service

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue, so you are 100% satisfied....
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#2142367 Review #2142367 is a subjective opinion of poster.
New Reviewer
Bath Planet's reply to:

I have mold behind or underneath the caulk in my shower.

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue, so you are 100% satisfied....
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ID
#2124166 Review #2124166 is a subjective opinion of poster.
Location
Calhoun, Louisiana

Contact Information

Website:
Mailing Address:
1800 Industrial Drive
Libertyville, Illinois 60048
USA
Phone:
(800) 963-8827
Contact Bath Planet Customer Service
1. Very Happy with Bath Planet Indianapolis

2. Bath Planet of Indianapolis’ installers were very careful with our Pups

3. Workmanship at Bath Planet Indianapolis was great

4. Very professional experience with Bath Planet of Indianapolis

5. Bath Planet – they were fantastic

Bath Planet's reply to:

I have been scammed, and deceived.

Thank you for writing Bath Planet Corporate to let us know about your concerns regarding the lack of communication from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Tammy for...
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ID
#1921273 Review #1921273 is a subjective opinion of poster.
Location
Bloomingdale, Illinois

We love our new walkin shower

Was please with the work
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1875034 Review #1875034 is a subjective opinion of poster.
Location
Hopewell, Virginia

Installation was completed on time

We had both a tub and walk-in shower installed. It was done on time, with very friendly service. The result is absolutely top-notch. Completely upgraded our home! They earned all 5 stars.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1925047 Review #1925047 is a subjective opinion of poster.
Location
Kharkiv, Kharkiv

Premo did an amazing job!

Premo just left after taking out our old tub and replacing it with a new one and also doing our surrounding walls. He was so very professional, neat, quiet and respectful of our house. He worked very hard and never took a break that I saw. Our bathroom looks amazing. Thank you Premo!

User's recommendation: I would ask for Premo for any installation work that needs to be done.

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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1820228 Review #1820228 is a subjective opinion of poster.
Location
Schaumburg, Illinois

Bath Planet treated our home with respect

When the people came into the house, the first thing they did was to remove shoes as to not track any dirt into the house. They were informed they could leave them on. They worked fast and timely and made sure any messes were cleaned up before they left. They also made sure to ask questions on things to make sure they were right to my liking. Great people to work with.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1813064 Review #1813064 is a subjective opinion of poster.

Found Bath Planet at the local Mall

I had a bath tub renovation completed by a Bath Planet competitor in Washington state in March 2019. When I originally relocated to Montana, I was disappointed to learn that neither Bath Planet nor this competitor had a footprint in Montana. On a random visit to the...
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1813063 Review #1813063 is a subjective opinion of poster.