Reply by Bath Planet Dec 09, 2016

Thank you for contacting us regarding this issue with your installation being scheduled two months after you signed the contract. We typically have a 4-6 week turnaround from ordering the product, to receiving it, and then scheduling the install. Every individual bath system we sell across the country is custom made, which is why we let each customer know about the 4-6 week turnaround. We apologize for not being about to install the job sooner.
Author's
Lutz, Florida
1.5K views 3 comments

I gave bath plate 1/2 of my payment on 4/22/2015 and they started work around the 27th of June.I will admit that I had company June 14 thru 17 and I did not want the bathroom torn up while they were here.

The sales person I had, had left the company by the time they started work but she had taken a Video of what I wanted. The contract was not very specific, so instead of asking me what I really wanted they just ordered whatever. By the time they had finished, around September 5th I got most of what I had ordered. The only exception was the shower door.

This one does not have the coating on it that the sales rep had sold me and is not the same looking as the one I ordered. I was willing to accept this one but after a few days of use the towel bar broke (September 22).

It has yet to be fixed and this is October 20th.If I had it to do again I would run not walk away from this company!

Review about: Bath Planet Bathroom Remodeling.

I liked: I like the shower enclosure.

I didn't like: Did not get what we paid for.

Review #720274 is a subjective opinion of a user.

1.5
Price Affordability
Reliability
Product or Service Quality
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution My doors fixed

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Comments

Anonymous
#1148643

This company is a wife and husband team that pretend that they're a huge company they are liars and thieves and don't pay their subcontractors

Anonymous
#1108596

I see so many bad reviews for all the Bath companies that I give up about thinking about changing my bath. Thank you all for your reviews.

Anonymous
#1066321

Bath planet is to come today to repair the towel bar on the shower door. It has been broken since September 21 or 22. It was so long ago I can remember for sure.

comments