I gave bath plate 1/2 of my payment on 4/22/2015 and they started work around the 27th of June. I will admit that I had company June 14 thru 17 and I did not want the bathroom torn up while they were here.
The sales person I had, had left the company by the time they started work but she had taken a Video of what I wanted. The contract was not very specific, so instead of asking me what I really wanted they just ordered whatever. By the time they had finished, around September 5th I got most of what I had ordered. The only exception was the shower door.
This one does not have the coating on it that the sales rep had sold me and is not the same looking as the one I ordered. I was willing to accept this one but after a few days of use the towel bar broke (September 22).
It has yet to be fixed and this is October 20th. If I had it to do again I would run not walk away from this company!
Reason of review: Poor customer service.
Preferred solution: My doors fixed.
Bath Planet Pros: I like the shower enclosure.
Bath Planet Cons: Did not get what we paid for.