shower bathroom job installation home tub sales experience house installers

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Verified Reviewer

We would highly recommend Bath Planet

The salesperson that came to my house was very good.  We had a connection so we decided to go with him. He was personable and my husband liked him too. He answered all the questions that we had. We bought the tub and enclosure and added a shelf. The installation team was very good and knowledgeable as well. Bath Planet has quality product, knowledgeable salesmen, qualified technician and they're always helping us.  I would recommend them.
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#1142312 Review #1142312 is a subjective opinion of poster.
Reason of review
Good customer service

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Everything went perfectly | Bath Planet review

Bath Planet did a good job on my parents’ house so I decided to use them.  The sales rep came to the house and gave me prices. I got to show them what they would do and I purchased two showers in July. The installation went perfectly too.  They did it in 2 days and it was an excellent experience overall.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1142313 Review #1142313 is a subjective opinion of poster.
Reason of review
Good quality

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Verified Reviewer

Bath Planet made bathing for us safer

Back in April my wife fell and fractured her pelvis.  It was hard to get her into the bathtub so to make it easier for her, and even myself, to step in and just take a shower, we had Bath Planet take our bathtub out and convert it to a shower. My wife saw them advertised and we took the chance with it since the price was pretty good. Also, we looked it up on the computer what people were saying about them. The salesman came over and he went through everything. He was very good. I was leery at the beginning because I don’t know they could do something like that in one day. The installation team did a good job. This house was built in 1957, so the bathtub is this heavy old cast iron and I asked how they were going to get that out. They used a sledgehammer but they didn’t ruin my bathroom. I was surprised.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1125426 Review #1125426 is a subjective opinion of poster.
Reason of review
Good quality

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Verified Reviewer
The sales rep that came out gave us an estimate was very thorough and showed us samples.  And when it was up to getting financed, they made it really easy to do it. We didn't have to go anywhere since we could do it over the phone. Once the financing was...
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1125428 Review #1125428 is a subjective opinion of poster.
Reason of review
Good customer service

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Verified Reviewer

Bath Planet remodeled our mobile home bathroom

We live in a mobile home and we had a fiberglass tub but my sister and I are on the heavy side and we could feel it.  We wanted a walk-in shower and everything was done exceptionally well. Everyone was friendly too. The Design Consultant came in and she helped us as much as she could. The crew came on the day that they were supposed to. They had the walk-in shower put in in five hours and did a beautiful work. Afterwards, they told us to give them a call if we have any issues and they would take care of it for us. When my sister came home from work, her jaw fell to the floor three times. She was so dumbfounded and we're really happy with the work done.  Bath Planet is great and I would recommend them to anyone.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1125427 Review #1125427 is a subjective opinion of poster.
Reason of review
Good quality
Bath Planet's reply to:

Previous negative review was never posted?? | Bath Planet review from Hot Springs, Arkansas

Thank you for writing Bath Planet Corporate to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
Review
#1120783 Review #1120783 is a subjective opinion of poster.
Cons
  • Marketing presentation
Reason of review
Poor customer service
Loss
$750
Preferred solution
Full refund
Tags
  • The Bath Planet Of Arkansas

Update by user Nov 26, 2017

Pissed Consumer asked if this issue has been resolved, it has not. Bath Planet did contact me by email to offer a resolution, if I would remove my reviews of the company they would refund my $749.30.

I accepted this offer and added they would have to stop the collection activity, once this was done I would remove my negative reviews of the company. They refused. And this is where it stands.

Now, it seems rather odd that they would offer to refund, but yet refuse to stop the collections activity. So, NO, this is not resolved!

Original review posted by user Oct 25, 2017

The Bath Planet of Arkansas, LLC in Hot Springs, AR has not returned my deposit of $749.30, they turned my account over for collections for over $6,700.00, even though they do not have a legally signed contract, and no work was ever done. After dealing with the BBB of Little Rock, AR, this company stated they would not continue trying to collect any monies from me (at that writing they were looking to collect over $3,000.00) but would not return my deposit.

But, I have received a collection notice for over $6,700.00 from ECC and Associates trying to collect the $6,700.00. There is no valid contract between Bath Planet and myself. The reverse side of the Purchase Agreement which contains the Terms and Conditions was never disclosed nor discussed with me. During the presentation by their salesman, it was never disclosed how their installation was handled, i.e.

having to order a shower door after installation of the shower base. None of the items listed on the reverse page were discussed. NOR IS MY SIGNATURE ON THIS PAGE ACCEPTING THESE TERMS AND CONDITIONS. I have obtained a copy of the Purchase Agreement which Bath Planet sent to my credit card company when I disputed the charge for the down payment.

Under the Miscellaneous section, they have added wording that is not on my copy. The salesman completed the front page, indicating the items being ordered, and I signed for the credit card information. Cris said my signature was needed for when I actually gave this information to Carla for the down payment. I also signed the Right of Rescission.

Bath Planet's response when I turned this into the BBB of Little Rock, AR to no signature on the back page, "It is standard to review all sides of any document before "you" place "your" signature. It is also customary to have the customer sign either side. It is not specific which side must be signed to create a binding contract". Meaning I, the customer, am responsible for making sure I turn over every piece of paper to determine where my signature is required.

Also, they are stating a signature on the front is acknowledging all of the information on the back page, even though there is clearly a signature line just below the statement "I understand and agree to the terms and conditions listed above". FOR A BUSINESS, THIS IS ONE OF THE MOST IGNORANT STATEMENTS THAT COULD BE MADE. There are Federal Consumer Laws which govern disclosures of any and all documents as well as what constitutes a binding contract. If this page had been properly disclosed and discussed with me, I would not have continued dealing with Bath Planet.

There is no valid contract, Bath Planet has stated there is no balance owed in their final response thru the BBB, therefore they need to refund the deposit. They also need to pull this account from collections, should this be reported on my credit then they will be sued for much more than my deposit of $749.30.

The BBB suggested if I want to continue pursuing this matter that I consult an attorney, or go through small claims court. Since my time is every bit important as the Company's, should I obtain an attorney, they will have a larger bill paying for my attorney.

Bath Planet's reply to:

Worst experience ever... | Bath Planet review

Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela Swart for further assistance.
Review
#1115024 Review #1115024 is a subjective opinion of poster.
Cons
  • Sales person
  • Whole process
  • Customer service
Reason of review
Bad quality
Preferred solution
make repairs

Complaint: The shower installation has multiple defects that the company has failed to resolve despite the warranty. We had an acrylic shower installed in August 2016 by Paradise Home Improvements, in Ft.

Mill, SC. The sealant/caulking they used has continued to deteriorate and become discolored. The shower door has become loose and will not close properly. There is a cover missing from the base of the shower door frame that causes water to leak and drip, as well as retain water and mildew which cannot be cleaned out (health hazard).

The company has failed to resolve the issues despite our attempts over a year's period. We have been stood up on 4 occasions where the company said they would snd someone to fix the issues. On one occasion, on a weeknight, we were told someone would be out at 5 pm (not after 5, AT 5) and at 6:20 we called to find out where he was and we were told they were running late and it would be close to 8pm before they could arrive. This was a week night and the repairs would not be a "quick fix".

After a month of repeated phone calls they finally set a 9 am Saturday appt, which they showed up for, and the representative (Joe) told us: the shower door tray is missing a part that he would order and it would take about 2 weeks to get, in the mean time he would drill two drainage holes, which helped the water to drain, but still cannot be cleaned. He said the door required 5 screws, ours was installed with 3, which is why it has started to wobble and not close completely, he said he would fix that when he returned. He said the grouting used had "trash" in it, which meant there was debris in the material which has started to show through over time. After three weeks we had not heard back from Paradise , or Joe, and called again and another Saturday was scheduled for 9 am.

On the Friday night before they called to reschedule for Sunday at 10 am due to "another unfinished installation". We agreed, and Theresa, the third person to take over as production manager over the past year (we have had to start the whole resolution process over with each new person) and handle our complaints, promised the installer would be there Sunday 10AM. He did not call or show up. We called Theresa at 11 Am and she said "the installer had been up all night in the ER with a tooth problem and had been pain killers but she could send him out that afternoon".

Since the repairs were only supposed to take an hour (according to the installer, Joe) we had an event scheduled for that afternoon. Theresa again promised he would come out the following Saturday (today 10/14/2017) at 9 am, with the parts required to do the repairs. At 10:30 this AM he did not call or show up, we called Theresa and she said he was at another appt. but she would have him call us with an ETA.

By 11 AM he had not called and we called Theresa again, and every 30 minutes since then, and our calls go to voice mail and unanswered. This has been the continued pattern of behavior from this company over the last year. They have lied to us and the BBB several times (his name was Jeff Becker) by saying they have contacted us, when in fact it is we who have had to continually reach out to them for resolution. There was only one occasion where they initiated an attempt.

Dan (Jeff said he fired Dan, Theresa said he "retired earlier than expected") called my spouse at work and said "I'm in the area, call me right back and I'll come fix the problem".We called back and said we would meet him after we got off work (we can't just leave our jobs!) and he said no he was already out of the area and said he would get back to us, but he never did. Most of this is stated in our previous complaint with exception of the additional last five weeks since Theresa has taken over, with still no resolution to our problems, only more broken promises. Desired Resolution: We want the promises made to us to be kept: the sealant replaced, the door stabilized, the missing part(s) installed. We want our appointments kept as promised and our calls returned by someone who will be honest with us.

Joe, the new installer explained what the causes were and explained the problems he recognized with the installation that were incorrectly done by Paul (also no longer with the company) the initial installer sent by Paradise Home. We just want the repairs to this work completed so we no longer have to deal with this company.

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Verified Reviewer

Bath Planet kept my Mom in her house longer

I want to tell you how pleased we all are with the new shower installation you did for my mom.  She really likes the end result. I know she was nervous as this is a big change for her and she was only minimally involved due to her time recovering from her fall. I had tried to keep her informed of my decisions and had shown her pictures. The new shower is great and super functional for her. She felt a bit more involved and her new bathroom is just like she wants it. Thank you for getting this done. Mom will now be able to stay in her house longer due to her new shower with seat and low hand held shower head. That means a lot to the three of us. I am so glad we chose Bath Planet to do our bathroom conversion.  The end result is very nice.
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#1109162 Review #1109162 is a subjective opinion of poster.
Reason of review
Good quality
Bath Planet's reply to:

Not Happy | Bath Planet review

Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
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#1101371 Review #1101371 is a subjective opinion of poster.
Cons
  • Whole process
Reason of review
Not as described/ advertised
Loss
$26000
Preferred solution
Just fix it

I had this installed a 1 1/2 years ago. Their is mold around the caulk soap *** sticks to it real bad.

The showers floor gets so slick you can't step in. I was told none of this would happen. We bought what they said to spray on it don't help. Then they said to use vinegar and water.

Tried that still don't work. I would not recommend this to anyone. They even took longer to redo everything then they said it would. We had the bathtubs took out and just put back showers.

We had two bathrooms redone completely. Costs too much to get what we got.

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Verified Reviewer

Both my friend and I bought from Bath Planet

A friend had used Bath Planet and is very happy with her bathroom. I looked at her bathroom then decided that’s what I wanted and I've never been sorry. The fact that they did everything in one day pleased me to no end because I don’t like a lot of confusion. They just got in, did their job, cleaned up and left. I love the shower and it's perfect for me. I'm very happy with Bath Planet and I would recommend them.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1109164 Review #1109164 is a subjective opinion of poster.
Reason of review
Good quality