Bath Planet gave us a new shower in 2 days

My husband and I are wanting to sell the house in the next couple of years, so we are preparing for that.  Bath Planet is a local business around here, and we like working with local businesses. Their sales reps came to our house, they showed us the options, we said okay, and everything went fine. They definitely drove home on the value of the warranty and such. Our shower had been pretty much falling out of the wall so we had them do the bathtub shower. The installation people were very pleasant. They were in and out in two days, answered all of our questions, and cleaned up very well afterwards.  Overall, they did a great job.
View full review
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1055221 Review #1055221 is a subjective opinion of poster.
Reason of review
Good quality
Bath Planet's reply to:

Bath Planet - Worst experience with a bath installation.

Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 877-922-8475 and ask for Angela Swart for further assistance.
ID
#1042751 Review #1042751 is a subjective opinion of poster.
Cons
  • Treated like a bother
  • Poor quality
  • Being lied to
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Let the company propose a solution
Bath Planet - Worst experience with a bath installation.
Bath Planet - Worst experience with a bath installation.
Bath Planet - Worst experience with a bath installation.

I have been rounds with American Home Improvements who represent Bath Planet here in Knoxville, Tn. I have to continuously call the office to get the work either done, completed or corrected.

I still do not have a serviceable shower and yet they want to tell me It just needs a coat of paint. I have exposed wallboard inside the shower area and gaps in the shower stall which will allow leaks. Our first shower was installled by Re-Bath and they were wonderful. I highly recommend them.

I have talked pictures of the shower and will post them on line for you to review. I noticed the previous complaints and subsequent lack of interest or concern but felt you should be aware your installers have blamed the delays on your company.

Bath Planet - Poor customer service and workmanship
Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please...
View full review
Resolved
ID
#1042635 Review #1042635 is a subjective opinion of poster.

I’d recommend Bath Planet to anyone

I cannot say enough about the great experience I had with the entire team of Bath Planet.  Prior to attending a local home show I had not heard of Bath Planet, but now I would recommend without hesitation. I had my old tub/tile replaced by a beautiful stall shower & along with a quick install and competitive price, they can't be beat! Thanks again!!
View full review
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1042181 Review #1042181 is a subjective opinion of poster.
Reason of review
Fair pricing

Bath Planet was funny, friendly, and clean

I had a very pleasant experience with Bath Planet.  I purchased a shower last summer and I also had a crown molding put up of it and configure glass shower doors for me because it was an odd size. Their sales representative was informative, great and down to earth and had a sense of humor. That's one requirement I have with anybody I deal with. They have to have a sense of humor. The installation team was wonderful and very down to earth as well. Maybe it's an Iowa thing. But they were easy to get along with and they were concerned about cleanliness and so I said, "Don't worry about it, I'll get it." They said, "No, no, no. It's our job.
View full review
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1042182 Review #1042182 is a subjective opinion of poster.
Reason of review
Good customer service

Fantastic job Bath Planet!

About a year and a half ago, we had a problem with our shower floor leaking.  So I called Bath Planet and one other company, but then we decided on Bath Planet because we got a better offer as far as the product, what they were planning to do and the price difference were concerned. They had to remove everything and all the tiles around the shower and then put a new lining, faucet, flooring and door. The installer did a fantastic job. He was very polite and he cleaned up after himself. We were pleased with the whole installation and they did a fabulous job.  I’d recommend them to anyone.
View full review
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1042183 Review #1042183 is a subjective opinion of poster.
Reason of review
Good customer service

Bath Planet’s installers were on time and efficient

I was dreading having this put in due to the mess.  I was expecting to not have a shower for a couple of days. I was so surprised, more like amazed!! The installers were prompt and efficient like I've never seen before! My old shower tile, and tub were removed and a beautiful new shower was put in, in less than 6-7 hrs. I was overwhelmed with it. Perfect in every way. The walk in shower is beautiful!! Works fabulous! The installers were so neat, no mess what so ever!! Highly recommend Bath Planet.  The best experience ever A++++++ 5 gold stars!!!!
View full review
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1029502 Review #1029502 is a subjective opinion of poster.
Reason of review
Good quality

Kuddos to Bath Planet’s team

I am extremely pleased with end result!  The shower is amazing...well beyond my expectations. I want to recommend Bath Planet to anyone that would like to replace your tub with a shower. The associates at Bath Planet and all the associates involved in completing the project were extremely helpful and provided answers to all my questions.  Kuddos to the entire team!
View full review
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1029504 Review #1029504 is a subjective opinion of poster.
Reason of review
Good quality

Bath Planet made it easier for our parents

Knowing we needed a new shower but no idea where to begin, we nailed it when we got Bath Planet!  Our salesman helped us with a bid to tear down a 1/2 wall and put in a new shower with beautiful glass doors. The installer was very precise and extremely neat. I have had tons of compliments and the new shower has worked out very well for our elderly parents that have come to visit.  Thanks to all!
View full review
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1029505 Review #1029505 is a subjective opinion of poster.
Reason of review
Good quality

Bath Planet is the best

I was amazed at the transformation that took place, and all in only two days time!   The two installers did an outstanding job and were very professional in how they answered any questions that we had. They took care to cover all the work area from the front door to the master bath in which they had to work, taking care of protecting all our furniture. This being our first experience with a remodel, I must say, we could not be more impressed!! Thank you Bath Planet for giving us exactly what we ordered. You guys are 'THE BEST'!!
View full review
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1017301 Review #1017301 is a subjective opinion of poster.
Reason of review
Good quality

We remodeled both our bathrooms with Bath Planet

We got an estimate for 2 bathrooms, we were a little concerned about how much it was going to cost but knowing that we had a lifetime warranty and all the service they included helped us to make the decision to go forward.   We had some minor issues with the installs but everything was taken care of just like they promised. The workers were timely and efficient and professional. It's nice to know that they stand by their products and their word and they will be there for us after the job was completed. There aren't many contractors around that will still be around even after the job is completed. I will recommend Bath Planet to everyone.
View full review
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1017306 Review #1017306 is a subjective opinion of poster.
Reason of review
Good quality

I’d highly recommend Bath Planet

I went with Bath Planet because I wanted my walk-in shower to look similar to what they did for my friend. The sales rep showed me numerous samples that had been previously done so that I can make an educated choice on what I wanted to do. It was a smaller bathroom so they had to custom-fit both the doors as well as a ceiling panel in order to make it fit correctly and make it work with the decor. The installation team kept me in the loop at all times, maintained a clean working environment, and made sure they cleaned up after themselves when they took off. They always communicated to me and let me know the progress - where we were, where we were going, and any suggestions they had to make the job better. I have discussed Bath Planet with many of my friends, and I would highly recommend them if anybody needs a remodeling project.
View full review
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1004614 Review #1004614 is a subjective opinion of poster.
Reason of review
Good quality

Bath Planet upgraded my 60 year old bathroom

I live in an older home and the bathroom was from 1958 so nothing really fits in there.  Bath Planet was able to make the shower stall to the size that I needed. The sales rep helped me pick something out, the installer, came exactly at the time he said he'd come and told me how long he'd be here. After he left, I had a little problem with the faucet dripping but he came back and fixed it. I love the stall's color and it's big. They did a very nice job in installing it.  I was shocked and it came out very beautiful.
View full review
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1004613 Review #1004613 is a subjective opinion of poster.
Reason of review
Good quality

Bath Planet - Install completed in less than 1 day

Our installer arrived right on time and was very professional and detail oriented. He went right to work after putting down floor protection. Started at 7:30 AM and was done by 2:00 PM. He did a super job and we are very happy with the end product. All of the other folks involved at Bath Planet were also really great, from the lady who helped us in the showroom (who always answered the phone with "How can we make you smile today?"), the sales rep who came to our house and walked us through all of the options and answered our questions, and the scheduling folks. Our installation was completed exactly as ordered and looks great. My wife and I highly recommend Bath Planet.
View full review
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1017308 Review #1017308 is a subjective opinion of poster.
Reason of review
Good quality

Bath Planet - Installed in as little as 2 days

What a great company!  The guys who came out to do the work were friendly and hard working. They told us 2 days to finish and they finished in 2 days. Beautiful work, we have no complaints. I will recommend this company to our family and friends.  Thanks for a great job.
View full review
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1004615 Review #1004615 is a subjective opinion of poster.
Reason of review
Good customer service