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Bath Planet in Denver, Colorado - Bathroom renovation - tub to shower& sink top for POIRO - Resolved

Thank you for writing Bath Planet to let us know about the lack of communication from our dealer regarding your installation. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied and we will reach out to your local dealer. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
Review
#1087556 Review #1087556 is a subjective opinion of poster.
Reason of review
Order processing issue

Update by user Aug 17, 2017

Thanks to Shelley & Angela in Customer Service, and Mark the Project Mgr, our project is on track and scheduled for 31 Aug. Thanks for your prompt action. Pip & Herbie Poiro

Update by user Aug 17, 2017

Talked with Shelley in Customer Svc who relayed us to Mark, the Project Mr. He researched our project and scheduled the work for a 31 Aug & 1Sep completion.

On 16 Aug Angela followed up make sure that we had resolved the issues.

Thanks to everyone for taking such prompt action. Pip&Herbie Poiro

Update by user Aug 15, 2017

Attempted to contact Angela at 800-963-8817. This is nothing but an advertising line that referring me to yet another ad line.

Original review posted by user Aug 14, 2017

Contract signed and deposit check given to Mitchell Gearhart, BathPlanet Rep, on 12 Apr 2017. Understanding that work would take one day, at most 2 days beginning mid July 2017.

Received email from Mr Gearhart 6 Jun stating" I wanted to touch base with you about your project. We are receiving the rest of your parts and are being shipped within the next week. We will reach out to you with an install request.... I called him mid July, left a phone message to find out what happened.

A day later he called and without any explanation, said the 1st or 2nd week of Aug 2017 they would look to begin the work. It is now 14 Aug and we are still waiting for any info.

I'm writing this as we have not had the work done and no one from the company has contacted us. Please provide any info that would resolve this problem.

Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet - Great experience with our 2 bathrooms

Not even six months ago, I had Bath Planet put in a tub and a shower pan, and rebuilt two bathrooms.  We found more damage than we thought, and they bent over backwards to help me finance and get the things fixed. The installation team was great.  Bath Planet took care of my needs and it was an overall great experience.
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Review
#1096260 Review #1096260 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Found Bath Planet at a Show

We were at a business trade show and I liked the approach of the lady from Bath Planet.  We had them remodel our bathroom and the installation team was wonderful and I couldn’t have asked for a better team. I love the bathroom. And overall, it was a great experience with Bath Planet. They were personable.  I would recommend them to anyone.
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Review
#1096261 Review #1096261 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet's reply to:

Hi Les, Thank you for taking the time to give Bath Planet of Vancouver, British Columbia a great review. We appreciate your business and are glad to hear you’re enjoying your new bathroom. Bath Planet Corporate
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Review
#1081311 Review #1081311 is a subjective opinion of poster.
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

I just had my Jacuzzi tub removed to add a full shower.  As I am getting older I found it more difficult to climb over that tub to take a shower. At first I considered Bath Fitters, but I found their customer service to be horrible and I wanted to make sure that...
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Review
#1083004 Review #1083004 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet - Stayed within my budget

I had Bath Planet remodel my tub, and the sales representative had an excellent presentation of different models.  He also taught me how I could stay in my budget and still have something real nice. The whole team was knowledgeable and friendly, and the installation crew was wonderful. My bathroom was remodeled in one day. It was very clean and they did a wonderful job. I love it.
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Review
#1083005 Review #1083005 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet - Installed in 1 Day

I was skeptical about having a bath done in one day.  I have to tell you I would recommend Bath Planet to anyone considering this. They were so professional, as well as neat and clean and our bathroom looks fabulous. They are exceptional. Thank you.
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Review
#1083007 Review #1083007 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet - Highly recommend them

After a number of bids, we found an ad for Bath Planet.  It was close to us, so we went to the show room and spoke with the owner. He came to our house and gave us a bid. We loved the product and was very impressed with the installer. If anyone needs a new tub/shower, call Bath Planet.  You will love yours too.
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Review
#1069584 Review #1069584 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Earlier I wrote a report on Bath Planet's work ethics and workmanship. After posting this the owner Paul, contacted us and helped resolve the issues. All is well now in Austin now. I don't have anything else to say about this now. Time will tell how the entire project...
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Review
#1063499 Review #1063499 is a subjective opinion of poster.
Pros
  • Issue resolved
Reason of review
Job is completed
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet - Installed before my surgery

I recently had knee surgery and Bath Planet went above and beyond to see that my shower was installed days before my surgery was scheduled. The work was completed in a short day and the workers were efficient and professional. You really went beyond my expectations.
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Review
#1069585 Review #1069585 is a subjective opinion of poster.
Reason of review
Fast order processing