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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Earlier I wrote a report on Bath Planet's work ethics and workmanship. After posting this the owner Paul, contacted us and helped resolve the issues. All is well now in Austin now. I don't have anything else to say about this now. Time will tell how the entire project...
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Review
#1063499 Review #1063499 is a subjective opinion of poster.
Pros
  • Issue resolved
Reason of review
Job is completed
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet - Installed before my surgery

I recently had knee surgery and Bath Planet went above and beyond to see that my shower was installed days before my surgery was scheduled. The work was completed in a short day and the workers were efficient and professional. You really went beyond my expectations.
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Review
#1069585 Review #1069585 is a subjective opinion of poster.
Reason of review
Fast order processing
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Thanks Bath Planet

The installers were professional, they worked as a team with a high level of confidence.  Tore out tub, prepared walls, plumbed, built walls back, installed glass slider doors, and caulked in under 6 hrs. IT IS BEAUTIFUL!!!!! I have requested the other shower unit to be renovated.  AWESOME EXPERIENCE!
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Review
#1069586 Review #1069586 is a subjective opinion of poster.
Reason of review
Good quality
Bath Planet's reply to:

Bath Planet - TERRIBLE!

Thank you for writing Bath Planet to let us know about your concerns regarding the lack of communication regarding your installation from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call us at 800-963-8827 and ask for Angela Swart for further assistance.
Review
#1058665 Review #1058665 is a subjective opinion of poster.
Cons
  • Bait and switch product
Reason of review
Not as described/ advertised
Loss
$7200
Preferred solution
Full refund

Our bath was supposed to be done the Friday before Memorial Day. They confirmed the time for the installer - 9 AM.

At 9:20 I'm calling since I had not heard from anyone. The install manager called and said the installer had a medical problem so they'd be out the following day at 9 AM. On Saturday at 9:30 I'm calling and only getting to leave voice mails. At 10 I get a call saying the installer was held up on a job but would be here soon.

At noon I called again and finally the sales guy called and said he'd find out what was going on and call me back. The installer himself called and said he'd be here by 2 PM. At 3 PM I'm calling again. The installer called and asked if he could work on Monday (Memorial Day).

He said if I'd let him he promised to be here by 8 AM. Again no show - no call. I called the sales guy and installation manager saying I wanted my $ back. The sales guy said he would get with the owner on Tuesday and PROMISED to call me with a way to make this right.

No Call. On Thursday I called and the owner spoke with me. When I said I wanted to cancel this and get my $ back, he said there would be no refund on my $2880 deposit. Long story but he agreed to give me a $500 or so discount and that he personally would make sure we were happy with the final product.

The installer showed on Wednesday and has done a good job but it's not the same quality material the sales guy showed us. It's much thinner and something I would not have bought. But it's not over. The 2nd day I asked if he'd finish today.

Then he asked if the sales guy had called. I said no.

Well it turns out they received the wrong ceiling material and would have to come back next week to finish. This has been a horrible experience.

Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

When we moved into our new home we knew right away we needed to remove the tub in the master bedroom and add a walk in shower.  We went to a number of different places but when we stopped at Bath Planet and were greeted at the door with a very knowledgeable...
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Review
#1055219 Review #1055219 is a subjective opinion of poster.
Reason of review
Fast order processing
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet earned an A+

From the salesman Mark to the installer Joe, Bath Planet delivered A+ service and quality. We love our new tub to shower conversion. We definitely would encourage anyone to use Bath Planet for any bathroom renovation you are planning.
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Review
#1055220 Review #1055220 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

My husband and I are wanting to sell the house in the next couple of years, so we are preparing for that.  Bath Planet is a local business around here, and we like working with local businesses. Their sales reps came to our house, they showed us the options, we...
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Review
#1055221 Review #1055221 is a subjective opinion of poster.
Reason of review
Good quality
Bath Planet's reply to:

Bath Planet - Worst experience with a bath installation.

Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 877-922-8475 and ask for Angela Swart for further assistance.
Review
#1042751 Review #1042751 is a subjective opinion of poster.
Cons
  • Poor quality
  • Treated like a bother
  • Being lied to
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Let the company propose a solution
Bath Planet - Worst experience with a bath installation.
Bath Planet - Worst experience with a bath installation.
Bath Planet - Worst experience with a bath installation.

I have been rounds with American Home Improvements who represent Bath Planet here in Knoxville, Tn. I have to continuously call the office to get the work either done, completed or corrected.

I still do not have a serviceable shower and yet they want to tell me It just needs a coat of paint. I have exposed wallboard inside the shower area and gaps in the shower stall which will allow leaks. Our first shower was installled by Re-Bath and they were wonderful. I highly recommend them.

I have talked pictures of the shower and will post them on line for you to review. I noticed the previous complaints and subsequent lack of interest or concern but felt you should be aware your installers have blamed the delays on your company.

Resolved
Bath Planet's reply to:

Bath Planet - Poor customer service and workmanship - Resolved

Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 877-922-8475 and ask for Angela Swart for further assistance.
Review
#1042635 Review #1042635 is a subjective opinion of poster.
Pros
  • Very sad
  • Material
  • Variety of walls to choose from for shower
Cons
  • Marketing presentation
  • Work ethitcs
  • Poor quality
Reason of review
Poor customer service
Loss
$13000
Preferred solution
Let the company propose a solution
Bath Planet - Poor customer service and workmanship

Picked up a contract with Bath Planet in Austin to redo our shower stall. This job started the week before Easter and it is the 3rd.

of May . The work has not been completed and the foreman pulled the worker off our job to start a new job in Lockhart. Our bathroom is a mess and the shower is still not usable. Everytime I call the foreman, Kevin, and he tells me that he was just going to call me.

Today he said that he would be here to meet with me, NO SHOW..... This is going to court. Very poor business practices and poor workmanship.

I'm quite sure others have the same problems with this company. Do not use this company.

Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

I’d recommend Bath Planet to anyone

I cannot say enough about the great experience I had with the entire team of Bath Planet.  Prior to attending a local home show I had not heard of Bath Planet, but now I would recommend without hesitation. I had my old tub/tile replaced by a beautiful stall shower & along with a quick install and competitive price, they can't be beat! Thanks again!!
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Review
#1042181 Review #1042181 is a subjective opinion of poster.
Reason of review
Fair pricing