shower bathroom job installation home tub sales experience house installers

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Stayed within my budget | Bath Planet review

I had Bath Planet remodel my tub, and the sales representative had an excellent presentation of different models.  He also taught me how I could stay in my budget and still have something real nice. The whole team was knowledgeable and friendly, and the installation crew was wonderful. My bathroom was remodeled in one day. It was very clean and they did a wonderful job. I love it.
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#1083005 Review #1083005 is a subjective opinion of poster.
Reason of review
Good quality

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Installed in 1 Day | Bath Planet review

I was skeptical about having a bath done in one day.  I have to tell you I would recommend Bath Planet to anyone considering this. They were so professional, as well as neat and clean and our bathroom looks fabulous. They are exceptional. Thank you.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1083007 Review #1083007 is a subjective opinion of poster.
Reason of review
Good customer service

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Highly recommend them | Bath Planet review

After a number of bids, we found an ad for Bath Planet.  It was close to us, so we went to the show room and spoke with the owner. He came to our house and gave us a bid. We loved the product and was very impressed with the installer. If anyone needs a new tub/shower, call Bath Planet.  You will love yours too.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1069584 Review #1069584 is a subjective opinion of poster.
Reason of review
Good quality

Bath Planet issue resolved.

Earlier I wrote a report on Bath Planet's work ethics and workmanship. After posting this the owner Paul, contacted us and helped resolve the issues. All is well now in Austin now. I don't have anything else to say about this now. Time will tell how the entire project will last and if any issue should arise, how will it be handled. I will say that the owner Paul , located in Dallas was very concerned about my issues and he did say they the problems will be taken care of. They were completed and finished by another contractor and they did complete the job. Bowen
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1063499 Review #1063499 is a subjective opinion of poster.
Pros
  • Issue resolved
Reason of review
Job is completed

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Installed before my surgery | Bath Planet review

I recently had knee surgery and Bath Planet went above and beyond to see that my shower was installed days before my surgery was scheduled. The work was completed in a short day and the workers were efficient and professional. You really went beyond my expectations.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1069585 Review #1069585 is a subjective opinion of poster.
Reason of review
Fast order processing

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Thanks Bath Planet

The installers were professional, they worked as a team with a high level of confidence.  Tore out tub, prepared walls, plumbed, built walls back, installed glass slider doors, and caulked in under 6 hrs. IT IS BEAUTIFUL!!!!! I have requested the other shower unit to be renovated.  AWESOME EXPERIENCE!
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1069586 Review #1069586 is a subjective opinion of poster.
Reason of review
Good quality
Bath Planet's reply to:

TERRIBLE! | Bath Planet review

Thank you for writing Bath Planet to let us know about your concerns regarding the lack of communication regarding your installation from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call us at 800-963-8827 and ask for Angela Swart for further assistance.
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#1058665 Review #1058665 is a subjective opinion of poster.
Cons
  • Bait and switch product
Reason of review
Not as described/ advertised
Loss
$7200
Preferred solution
Full refund

Our bath was supposed to be done the Friday before Memorial Day. They confirmed the time for the installer - 9 AM.

At 9:20 I'm calling since I had not heard from anyone. The install manager called and said the installer had a medical problem so they'd be out the following day at 9 AM. On Saturday at 9:30 I'm calling and only getting to leave voice mails. At 10 I get a call saying the installer was held up on a job but would be here soon.

At noon I called again and finally the sales guy called and said he'd find out what was going on and call me back. The installer himself called and said he'd be here by 2 PM. At 3 PM I'm calling again. The installer called and asked if he could work on Monday (Memorial Day).

He said if I'd let him he promised to be here by 8 AM. Again no show - no call. I called the sales guy and installation manager saying I wanted my $ back. The sales guy said he would get with the owner on Tuesday and PROMISED to call me with a way to make this right.

No Call. On Thursday I called and the owner spoke with me. When I said I wanted to cancel this and get my $ back, he said there would be no refund on my $2880 deposit. Long story but he agreed to give me a $500 or so discount and that he personally would make sure we were happy with the final product.

The installer showed on Wednesday and has done a good job but it's not the same quality material the sales guy showed us. It's much thinner and something I would not have bought. But it's not over. The 2nd day I asked if he'd finish today.

Then he asked if the sales guy had called. I said no.

Well it turns out they received the wrong ceiling material and would have to come back next week to finish. This has been a horrible experience.

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Bath Planet finished the install a month earlier than planned

When we moved into our new home we knew right away we needed to remove the tub in the master bedroom and add a walk in shower.  We went to a number of different places but when we stopped at Bath Planet and were greeted at the door with a very knowledgeable gentleman, Todd. At that moment we decided we like what we saw and heard. Todd measured and explained what we needed to complete the job. They even finished it a month earlier than was planned. We could not be any happier with the final produce. It is easy to take care of and much easier for people our age to navigate getting in and out of the shower.  Thanks again for the wonderful addition to our master bath.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1055219 Review #1055219 is a subjective opinion of poster.
Reason of review
Fast order processing

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Verified Reviewer

Bath Planet earned an A+

From the salesman Mark to the installer Joe, Bath Planet delivered A+ service and quality. We love our new tub to shower conversion. We definitely would encourage anyone to use Bath Planet for any bathroom renovation you are planning.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1055220 Review #1055220 is a subjective opinion of poster.
Reason of review
Good quality

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Verified Reviewer

Bath Planet gave us a new shower in 2 days

My husband and I are wanting to sell the house in the next couple of years, so we are preparing for that.  Bath Planet is a local business around here, and we like working with local businesses. Their sales reps came to our house, they showed us the options, we said okay, and everything went fine. They definitely drove home on the value of the warranty and such. Our shower had been pretty much falling out of the wall so we had them do the bathtub shower. The installation people were very pleasant. They were in and out in two days, answered all of our questions, and cleaned up very well afterwards.  Overall, they did a great job.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1055221 Review #1055221 is a subjective opinion of poster.
Reason of review
Good quality