Welcome to the Bath Planet Community

The installers were professional, they worked as a team with a high level of confidence.  Tore out tub, prepared walls, plumbed, built walls back, installed glass slider doors, and caulked in under 6 hrs. IT IS BEAUTIFUL!!!!! I have requested the other shower unit to be renovated.  AWESOME EXPERIENCE!

Our bath was supposed to be done the Friday before Memorial Day. They confirmed the time for the installer - 9 AM. At 9:20 I'm calling since I had not heard from anyone. The install manager called and said the installer had a medical problem so they'd be out the following day at 9 AM. On Saturday at 9:30 I'm calling and only getting to leave voice mails. At 10 I get a call saying the installer was held up on a job but would be here soon. At noon I called again and finally the sales guy called and said he'd find out what was going on and call me back. The installer himself called and said he'd be here by 2 PM. At 3 PM I'm calling again. The installer called and asked if he could work on Monday (Memorial Day). He said if I'd let him he promised to be here by 8 AM. Again no show - no call. I called the sales guy and installation manager saying I wanted my $ back. The sales guy said he would get with the owner on Tuesday and PROMISED to call me with a way to make this right. No Call. On Thursday I called and the owner spoke with me. When I said I wanted to cancel this and get my $ back, he said there would be no refund on my $2880 deposit. Long story but he agreed to give me a $500 or so discount and that he personally would make sure we were happy with the final product. The installer showed on Wednesday and has done a good job but it's not the same quality material the sales guy showed us. It's much thinner and something I would not have bought. But it's not over. The 2nd day I asked if he'd finish today. Then he asked if the sales guy had called. I said no. Well it turns out they received the wrong ceiling material and would have to come back next week to finish. This has been a horrible experience.

From the salesman Mark to the installer Joe, Bath Planet delivered A+ service and quality. We love our new tub to shower conversion. We definitely would encourage anyone to use Bath Planet for any bathroom renovation you are planning.

I have been rounds with American Home Improvements who represent Bath Planet here in Knoxville, Tn. I have to continuously call the office to get the work either done, completed or corrected. I still do not have a serviceable shower and yet they want to tell me It just needs a coat of paint. I have exposed wallboard inside the shower area and gaps in the shower stall which will allow leaks. Our first shower was installled by Re-Bath and they were wonderful. I highly recommend them. I have talked pictures of the shower and will post them on line for you to review. I noticed the previous complaints and subsequent lack of interest or concern but felt you should be aware your installers have blamed the delays on your company.

Picked up a contract with Bath Planet in Austin to redo our shower stall. This job started the week before Easter and it is the 3rd. of May . The work has not been completed and the foreman pulled the worker off our job to start a new job in Lockhart. Our bathroom is a mess and the shower is still not usable. Everytime I call the foreman, Kevin, and he tells me that he was just going to call me. Today he said that he would be here to meet with me, NO SHOW..... This is going to court. Very poor business practices and poor workmanship. I'm quite sure others have the same problems with this company. Do not use this company.

I cannot say enough about the great experience I had with the entire team of Bath Planet.  Prior to attending a local home show I had not heard of Bath Planet, but now I would recommend without hesitation. I had my old tub/tile replaced by a beautiful stall shower & along with a quick install and competitive price, they can't be beat! Thanks again!!