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Salesman:He told me that the job would start in 3-4 weeks and would take 3 days. (The guy that did the 2nd measure came out 3 weeks later and told me it would actually be 4-6 weeks from that day before the job would start and it would take 5 days). I called the production manager at week 6 and he told me jobs usually start in

6-8 weeks from the 2nd measure. When the job finally started after 12 weeks from the sales appt. I found out that sales forgot to order 1 major piece and ordered 2 major and 2 small pieces wrong. I am still waiting for 2 wrong parts. The salesman also told me the floor would be removed down to the subfloor and the bathroom sink base would be installed on the subfloor. That didn't happen. Sales also told me I would not be without a toilet for more than 3-8 hours. The installer was not told that. 2 of the pieces that were wrong had to be installed as it would have taken another 6-8 weeks to order the correct pieces. The sink was to be off set and came centered so now it does not match up with the medicine cabinet. I am asking for that piece to be reordered correctly.

Production manager: Scheduled the installer to do all the work alone, then failed to set up the appt. for the plumber to come out day 1. Then the production manager sent the installer out to start a new job before my job was finished. I called on day 7 and informed him that the work on my job needed to be finished. Now the installer is running from the other job to mine trying to get mine finished. A 5 day install has turned into 8 days so far and is still incomplete. Since the production manager schedules the installers he now has 2 jobs that I know of that are not being handled right.

I have only 1 bathroom and have now been without a bath or shower for 8 days. I have had to cancel medical appts. to accommodate the

the issues that have come up.

I still have to meet with the sales person again to take care of the reorders.

Installer: He was great. He did the best he could under the circumstances and stayed as late as he could each day he came out.

He made sure I had a toilet every night and corrected what he could

when he could. What has been done so far looks great. He was polite, patient and clean.

***Warning: Read your contract carefully and pay attention to details. Get every last detail in writing at the sales meeting. It may save you some headaches later.

Please disregard MY posting regarding Bath Planet aka AAPCO aka eShield. As of September 10th, as you can see from my previous posting; I have continued to request removal of this complaint.

I have no grievance with Bath Planet Richmond, VA. This site refuses to honor my request despite them receiving my notarized letter and, my asking numerous questions as to what is the problem with my letter. I have received no answer from them. I refuse to defame this company.

As noted, the issues have been resolved between me and Bath Planet Richmond. Any problems from here on with this posting is due to this site's refusal to remove it. Give Bath Planet Richmond a chance. Your opinion will solely be yours.

I choose to never use this site again. I AM NO LONGER PISSED!!!

Regards

We just had a tub to shower conversion. The installer who installed everything was very good, but the company is TERRIBLE.

The company sent a piece of the flooring that was both short and narrow, then they suggested to the installer that he should put it is sideways, he told them he wouldn't do it, it has a one way grain pattern. The shower surround has rounded edges on the oum tside, but they added an additional 2" cut edge piece beyond one edge"because there is a short wall there, we had to add it", looks sloppy with 2 cut edges instead of the rounded like the other side of shower. Also our brand new counter top has 3 spots on it and the area around it is rough like they tried to remove something they had spilled on it. We called the home office, they sent someone out and he told us that wasn't their problem as they did not provide the counter top.

Caulking around the edge of the floor molding isn't their job either. I threw him out of the house.

Just to let everyone know, Bath Planet is a franchise organization. Not all BP franchises do bad work.

Most in fact do excellent work and stand behind every issue by coming back & making sure everything is perfectly acceptable to the customer before moving on. In southern California, my wife & I took over a BP franchise that had not been doing well and had numerous complaints and bad reviews. After we took over, we completely turned it around. It was a learning experience for both my wife & myself.

We even sent myself and several employees to Chicago for specific Bath Planet training on materials, tools and installation methods. After we began taking on work, we experienced some bumps in the roads along the way with some of our first installations, but we always came back and made sure our customers were 100% happy with the end results. We lost money. We made personnel changes.

We hired, fired and rehired until we had the best installers. We gave additional discounts to make up for the added time for return visits to fix any issues. In the end, we earned great reviews and now have countless happy customers.

I speak only for MY own BP franchise, and I know that BCI, the parent company would not allow poor franchise workmanship to continue without taking some kind of action against them. Thank you.

We paid almost $5000 for a shower enclosure from Bath Planet. Ridiculous price "shame on us" We would have done better buying a shower enclosure at Depot for less then half the price.

Within the first year 1/2 ( poor caulking, Door handles stripped and became loose, under liner plastic fell off and needed to be replaced, flooring became soft where you can feel the bottom of the floor where they overlaid the shower cover.....today it still leaks after a shower water runs out to floor. Magnet that closes door stripped of coating, now it just bare metal...We had 2 service calls months after installations and we finally gave up. Poor quaity, poor design, poor workmenship, poor customer service. With a $75 charge for service calls we would have spend a small fortune repairing all theses issues.

Today trying to fiqure out how to fix the loose shower door handle.... to avoid a $75.00 service call to replace a small screw of which they can't even tell us what screw to buy or type of tool we need to repair it.

Consumer be aware.

Exactly one year ago, I had two bathrooms remodeled using a Bath Planet subcontractor representing their company. Several weeks ago, my wife noticed our laminate flooring on the exterior wall of the remodeled shower looking funny. I pressed my foot against it and "SQUISH".

The floor clearly had standing water under it and appears to have been getting worse over time. I start by calling the Bath Planet installer only to find they were out of business - BIG SURPRISE.

I call another general contractor to come identify the leak and discover the *** plumbing performed had been leaking inside of my wall for nearly a year creating a serious mold issue, ruining my laminate flooring, and discovering the Bath Planet *** installers used plain silicone to attach the acrylic garbage liner to my old tile and it was slowly coming loose to the point my new general contractor showed me strips he literally pulled off the wall due to degradation.

So, I've now paid twice to have a shower remodeled in one year with the second time being done with beautiful tile and accents for less than I paid for a cheap *** product sold as the next "whiz-bang" solution to your bathroom remodel problem. More importantly, I have a second bathroom which I will not let my family use due to fear it will fall apart.

Long story short, rather just remodeling a shower after paying twice I could have remodeled my entire bathroom.

Bath Planet DOES NOT stand behind anything other than their cheap acrylic liners which simply don't hold up, gather mold, and honestly look CHEAP after being installed.

Save a bit more money, find a real company that stands behind their work, and fix your bathroom with TILE!!!!!!!!!!!!!!

LET ME BEGIN BY SAYING I HAVE BEEN IN AND OUT OF THE HOSPITAL FOR THE PAST 2 YEARS THUS THE LONG DELAY MAKING A COMPLAINT. THE WORK WAS DONE IN AUGUST OF 2013.

I CALLED TO HAVE MY BATHROOM DONE BECAUSE MY TOILET TANK WAS LEAKING MAKING THE TOILET START SINKING. I DECIDED SINCE THEY WERE GOING TO REPLACE THE SUB-FLOOR I WOULD GET THEM TO REPAIR OTHER ISSUES IN MY SMALL BATHROOM. GRANTED THE BATHROOM WAS A DISASTER. ANY TYPE OF REPAIRS MADE IT LOOK BETTER.

I ALSO HAD THEM INSTALL A WINDOW. I LOVE HOW IT BRIGHTENED THE ROOM. THERE WERE LOTS OF RED FLAGS, BUT I IGNORED THEM. I KNEW BETTER.

IT STARTED WITH THE ROTTEN WOOD WINDOW FRAME. I COMPLAINED SO IT WAS REPLACED BY A FRAME CUT FROM CHEAP WOOD. THE WOOD STARTED SPLITTING I COMPLAINED. IT WAS AGAIN REPLACED WITH CHEAP WOOD THAT IS SPLITTING.

SO THEY CAME AND CAULKED THE CRACKS AND OTHER AREAS THAT HAVE GAPS. THEN THE VINYL FLOORING STARTED BLOWING UP LIKE A BALOON AROUND THE VENT BECAUSE NO ADHESIVE WAS APPLIED. THEY CAME AND ADDED IT. THE VENT COVER IS RUSTING.

THE SHOWER DRAIN IS RUSTING. WHAT YOU SEE IS THE REPLACEMENT FOR THE ORIGINAL ONE. I PRICED IT AT LOWES FOR LESS THAN $2.OO. I HAD A SEAT AND A BAR ADDED TO MY WALK-IN SHOWER BECAUSE I HAVE MS.

THE FIRST TIME I SAT ON THE SEAT I SLID OFF. THANK GOD THE BAR WAS THERE BECAUSE, I WAS SLIPPING ON THE SHOWER FLOOR THEY INSTALLED. WHEN I TOLD THE MANAGER HE SAID THE SEAT WAS SLANTED SO THE WATER COULD RUNOFF, AND I SHOULD PUT DOWN A MAT SO I WOULD NOT SLIP AGAIN. MY DUMB SELF PAID THEM OVER $9000.00 FOR CHEAP MATERIAL AND LOW-GRADE WORK.

I LOOKED UP THE MATERIAL PRICES AT LOEWS. I DON'T THINK THE MATERIAL AND PARTS THEY INSTALLED WERE MORE THAN $2OOO.OO IF THAT. I DON'T KNOW WHERE THE A+ BBB RATING CAME FROM OR THE WONDERFUL TESTIMONIES. I THINK IT WAS FELLOW EMPLOYEES AND RELATIVES.

THEY WILL LEARN THAT THEY PICKED THE WRONG ONE TO PULL THIS MESS ON.I AM RETIRED NOW, I HAVE NOTHING BUT TIME ON MY HANDS. I PLAN TO CONTACT HOME ADVISERS, ANGIES LIST,BBB, AARP AND, SIT ON THE BENCH IN FRONT OF THEIR BOOTH IN THE MALL SO I CAN GIVE MY TESTIMONY AND SHARE PHOTOS. AFTER SEEING THE PHOTOS DPOR SUGGESTED CIVIL COURT. AAPCO HAS 2 BOOTHS AT THE COUNTY FAIR STARTING TOMORROW.

I THINK I'LL GIVE MY TESTIMONY THERE AND SHARE PHOTOS. OUR LOCAL NEWS ALSO LIKES TO WARN OTHERS ABOUT COMPANIES SUCH AS THIS. FOR THE PRICE I SUPPLIED MY OWN TOILET AND SINK. ALSO, THERE WAS NO PAINT JOB.

CHECK OUT THE PHOTO OF THE DRAIN AND WINDOW FRAME. I HAVE MORE PHOTOS. I FORGOT TO MENTION THE CAULKING IN THE SHOWER. ALTHOUGH EVERYONE WAS VERY NICE; I WOULD NOT TRUST THEM WORTH A DARN.

THE SALESMAN WAS EXCEPTIONAL AT WHAT HE DOES I'LL GIVE HIM THAT.

THEY MESSED WITH THE WRONG ONE THIS TIME. I AM FURIOUS!

The sales person lied, again and again. Anything that came after was confirmed with the person that came take the measurement and the crew that performed the job.

He did not have any knowledge, the quote was so overestimated. It is not a seamless design, drainage would be overlooked if I did not watch closely how the team was performing the job. The high end shower head and hand shower is the cheapest quality that can be found The Shower door, they wanted initially to charge me for $1300, is one of the cheapest thing I've ever seen. they ended up giving it away for free once I've threatened to go to court to discuss about all these issue.

I am disappointed beyond belief about the disconnect of the display at their showroom, the sales speech, and the end product. If you ever want to go with these folks anyway, make sure that all the details that were discussed and agreed are fully documented on the contract, so you'll have documented data to argue against.

Now bath planet will not call us back,what a way to treat a paying customer.

I just purchased a home that had recently underwent a bathroom upgrade with a new tub enclosure from Bath Planet. I was the first person to use the new shower/tub enclosure and within just a week noticed it wasn't draining right, the whole tub backing up with water.

I called a plumber and I guess the way that they installed the tub enclosure and fitted it was incorrect with the pipes. After that major fix, a month later I noticed the bottom of my tub seemed like water was filling between the liner covering and old tub. It was like showering on a water bed surface, moving and unstable. I called them and they came out ($50 service call fee each time) and had to do more work to fix it.

Just unhappy with the product - the previous owners spent nearly 9K to have this new bathroom done and I was the first person to use it and within a few weeks to a month all of these problems arose with it. Ridiculous that with a warranty (and it being brand new and just completed!) you still have to pay the service call fees on top of taking off a days work to fit their large window of service call time.