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Product mix up, failure to call back after work completed by management. Very expensive for what you get. Workers worked hard, not their fault.

The literature and salesperson were smooth...but the appointment lasted forever and it was late at night. I felt like they tried to "close" the sale on the spot which made me really uncomfortable.

The estimate was a joke too...written down on a sticky note for $9500...definitely shop around. When I called them back and mentioned my other quotes they automatically dropped it $1000. I think they are shady so there's no way I would hire them. I live in the Midwest US so people typically get deals done on the hood of their truck but asking for 10 grand on a project I could do myself I felt was ludacris.

They kept pushing for a sale too but the dude didn't get a hint so I kicked him out of my house after 3 hours. Don't go with this company...

I contacted Bath Planet today regarding a free estimate to have some work done on my bathroom. I was asked a series of questions regarding my home and then I was asked about my wife.

I stated my wife would not be available for any appointment because I'm the one that handles all repairs in my home. I was refused an estimate by Bath Planet because I would not set up a time for them to speak to my wife.

My wife is not the person who called nor does she handle any repairs in my home. It is a disservice to a customer when they can't get an estimate because I refuse to set up an appointment to let you speak with my wife.

they did not do what they were supposed to do. they added a shower that was smaller then my existing tub removed my sink and left a big gap where the sink was and the tub was at.

they added a panel that was much taller then the existing tile. my mirror now is over a 5:7 wall. if you are less then 6 feet, you are out of luck. they were supposed to remove the existing tile.

nope they did not do that either.

they forged my spouse's signature to get me approved for a loan. now here we are 6 month after they started the project and the project is still not completed. never, never , so business with these people!

please stay far away from them. the worst contractors ever!

I signed a contract and paid a $5000.00 deposit on 12/7/2015. I'm still waiting for my new bathroom.

I've called several times and asked them to return my call.

When they finally return my call they always have an excuse. My next call will be to my lawyer.

In December 2015, I attended an event at WestWorld in Scottsdale, AZ. There I met Patricia Peters, a rep for Bath Planet, and arranged for a home consultation with one of the estimators for Bath Planet.

Ms. Peters gave me a Five Hundred Dollar coupon off the cost of the walk in tub. He arrived at my home in Scottsdale on 12/15/2015 at 11 a.m., and came in and measured for a walk-in tub in my master bathroom. Very pleasant fellow - but I never heard from him again!

No quote, no phone call, nothing! Strange! Today when I came across Ms. Peters card, I called the 623-388-**** number on her card.

The receptionist answered the phone like she was in the middle of a fire, mumbled something at warp speed that I couldn't understand and slammed me on "hold." When she finally came back on the line, I laughingly said "If you worked for me and answered my business phone like you just did, I'd fire you." to which she replied "Well, I said...." and repeated the same words that she had just answered the phone with, and I couldn't understand that either! I asked to speak to Ms. Peters, and was put on hold again, and when she came back, she said "She's not answering her phone. Can I take a message?" at which point I gave up and said "No, thanks." I owned a couple of businesses in the PHX area, and if my employees responded to callers like that, I would be very unhappy.

Not a very good way to run a business, in my opinion. And certainly not the way to attract clients!

Came across Bath Planet at a Home Show this past weekend. Very friendly informative young man really sold us on their products.

We made app. Then later read reviews from this website and wasn't very happy. But decided to let them come for a 2nd opinion. They called to verify app today March 16, 2016 for tomorrow evening and because I couldn't be home he wanted to reschedule because their policy is they like both spouses to be there!!

Seems shady to me, not a good way to run a business or get clients.

No worries easnt meant to be

Scheduled an appointment a month ahead of time. Received a voicemail the evening before the appointment asking to call and confirm.

When I called in the morning to confirm because I was out until 10PM, I was told they overbooked and they would have to reschedule. I said never mind because I want to deal with an organization that keeps their appointments. I was met with a sob story of how they have been so busy and overbooked just like a doctor's office. My doctors don't overbook me.

They apparently realize that my time is valuable, as is theirs. I was called back a half hour later saying they could now keep the appointment, so I said fine, come out.

The man was nice enough, but said he'd follow-up later in the week with an email quote and give us a call. We have not received either, I'm not holding my breath.

Bad experience. Asked for tiled panels and received solid panels.

They had already installed so we didn't want the trouble to remove. Asked for brushed nickle and got piece-meal with chrome. Installers made two gouges in wall, left many cigarette butts in the front yard, water leaked from plumbing into main floor ceiling, AND the plumbing is reversed (hot to the right - cold to the left) in the shower and sink. We have called many times to have these issues resolved and keep getting odd reasons they haven't come back out.

Spent quite a bit of money on this and very unhappy with customer service. We should have never paid them in full until we were completely satisfied.

I had a estimate don't and after he got done he sat me down and just gave me a number. I asked how this was itemized and if I could get a itemized wore and he just said "they don't do that" thought that was sketchy.

Then he did what I have read other people had happen and he lowered the price a few times. And he was pretty pushy. My shower is in rough shape but he kept pushing that at me.

He was the first person I had come out cause I saw the company at the RV show. Not sure of there work but there sales techniques are very pushy.

There has to be a better way to join the seams this caulking is terrible.everyone that sees my bathroom can't believe someone would leave it like this. They person that installed it has been here twice and it hasn't changed.it is so heartbreaking to realize that you were deceived by these people.

I told a friend of mine about them and she also got hers done the caulking is worse than mine I can't believe this has happened my husband passed on 2years ago and this was the first project that I did on my own and it turned out terrible. I think if I would have had any idea this was how it would have turned I would not have done it.