Welcome to the Bath Planet Community

First found this company on a promotion on living social. When we called to inquire about the promotion we were told that we couldn't have any answers or information about the product or service unless we had a consultation where a person would look at our bathroom and give us a quote...

well long story short right away i new the product wasn't for me when the man came, however he seemed friendly and was willing to hear him out. After a two hour "consolation" that turned into a presentation nothing to do with our bathroom... my fiancé and I realized we were suckers... we weren't getting a consultation on our bathroom rather a scam.

By the end of the night the man quoted us at almost 18 grand for just a shower! Mind you that was plastic not even trial or anything to brag about. After he was told this isn't for us he lowered the price, multiple times. We still patiently told him know that this was not what we thought we were sitting down for.

We did not realize we would have to make a decision that night to get that price... we had only begun or bathroom remodel options and we were not ready to do this just yet. He continued to pressure us and make us feel somewhat *** for not taking his offer. After kindly telling him know multiple times he then began to ask my fiancé and ignoring me as if my fiancé would say something different and maybe he could change his mind.

... hello no is no, at that point I started to get aggravated and told him that we were not doing this it was not a option. He continued to try and pressure us... I replied with you are pressuring us and I am asking you to leave now...

Sorry I had to kick the guy out however he was arrogant and a typical sales guy... wish i new what we were getting into before we invited him into our home...

Hope this is helpful for anyone thinking about checking this company out.. and after reading other reviews im happy with our choice due to their lack there of customer satisfaction.

Nothing was done up to code: not plumbing supplies and drain; not insulation; not framing; NOTHING! It's been 2 months now and they're not done yet, they remove your tub then use your lack of a bathroom to leverage your compliance.

No permit was pulled. They put no support behind drywall. They left a foot of unsupported drywall behind my walls. They promised to frame if necessary.

I only found this when they removed the walls they allready installed for the inspector. They wanted to cut floor joists out of my floor.

They broke stuff, and so much more. WORST PEOPLE I HAVE EVER WORKED WITH!

Come on man, Bath Planet is backed by Good House Keeping...they give you a two year money back warranty...its acrylic blended with abs (same material you make football helmets out of) so it's extremely durable ...it's 100% non-porous, so mold doesn't have anything to attach to and grow in, hard water can't dull it, and soap *** doesn't get imbedded in it. Super simple to clean.

With a lifetime warranty to never chip, fad, peal, or crack...not including the life time labor warranty that comes with it, saying if anything does happen, you won't be charged to come fix it.

Also, everything Bath Planet manufacturers is American Made!! Pretty sure you're trolling for a less qualified company.

I gave bath plate 1/2 of my payment on 4/22/2015 and they started work around the 27th of June. I will admit that I had company June 14 thru 17 and I did not want the bathroom torn up while they were here.

The sales person I had, had left the company by the time they started work but she had taken a Video of what I wanted. The contract was not very specific, so instead of asking me what I really wanted they just ordered whatever. By the time they had finished, around September 5th I got most of what I had ordered. The only exception was the shower door.

This one does not have the coating on it that the sales rep had sold me and is not the same looking as the one I ordered. I was willing to accept this one but after a few days of use the towel bar broke (September 22).

It has yet to be fixed and this is October 20th. If I had it to do again I would run not walk away from this company!

I usually let my wife handle any expense dealing with the home. Thank goodness i had some downtime to sit in on the conversation.

He quoted us $6600 to place plastic shower lining in our bathroom. When my wife hesitated, he kept dropping the price to $3600. I wondered how he can drop the price almost 50% without consulting his bosses. Well when I said no and asked him to leave, he said the offer would be no good after he leaves the house.

Not that I will call him, but I bet if we called he would come running. This company is a scam and reminds me of the penny stock firms of the 80's. Plastic covering that is more than tile estimates . .

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I bet out of the $3600 at least $2000 is the margin after parts and labor. After reading the reviews, I would recommend people stay away from this company.

I met representatives of bath planet at our local trade show. I told them my kids wanted to do a shower remodel.

I asked where they would go to and was told the whole state of Texas. Set up an appointment.

It was later canceled by bath planet because it was out of their jurisdiction. They live in Katy.

We contracted with BathPlanet of Inland Empire to have one shower stall replaced and one bathtub converted to a shower.

We were repeatedly promised to never be without at least one functional shower. This was untrue. Both showers were unfinished for a four-day period. The effort and expense of making one of the unfinished showers usable was left up to us at the last minute on a Friday night.

The promised two-day installation ended up taking five days.

The bathtub conversion pan flexes and creaks when stepped on by a person weighing less than 150 pounds.

BathPlanet's website advertises a "guarantee" of communication. Most of our calls were ignored. The calls that were returned were several days late.

Jennifer, at BathPlanet corporate, was notified of our complaints via a detailed, certified letter.

When told of our complaints, two BathPlanet employees promised to "make things right", as guaranteed on their company website. This never happened.

The final cost of $16,300.00 was far too high for all the broken promises, false guarantees, and product concerns we have had to endure.

I worked for BathPlanet of Charlotte NC in Ft. Mill Sc for 3 months.

They go under the name of Paradise home Improvement. They have changed their name countless times from Dixie Home Crafters, Gutter Guard, now Paradise and Gutter Guardian. They ripped me off with my last check and reduced my salary to minimum wage. The practice predatory sales and sit in elderly peoples homes for hours on end until they sign a contract.

I have seen them sell walk in tub to a quadriplegic in N. Wilkesboro, NC who also had a 90 year old disabled woman and a 300lb other women living in the house. there was only 6" clearance from the toilet to get into the tub. There are many other jobs I inspected that are completely shoddy work.

They state at home shows that there is a free $5000.00 dollar raffle that the general manager does on Monday Mornings, this is a complete lie. Please report them to the Department of Justice Consumer Fraud Department.

This is the worst company i ever worked for! They will start working in your bathroom and leave it unfinished for weeks to months, do plumbing without permits (water supply and drain lines altered) wont even pay there employee's the money thats owed to them.

Wont answer the phone for customers with there bathrooms demolished and half complete, just tell the customer that we will put a rush on it and it still takes 2 weeks. Cheap quality walls, and its 3 pieces, a couple of customer's were told by salesmen that it was a 1 piece wall. The staff is nothing but liars. I recommend that you do not get ripped off by this band of criminals, and the pricing is outrageous.

Not worth the aggrevation.

"South florida's bathplanet"

AKA DANTO BUILDERS.

Anonymous must be related to someone at Bath Planet or "owns" his/her Bath Planet franchise. I just find this comment funny because I specifically asked this question to the sales Rep that came to my home because I had never heard of Bath Planet before.

His words exactly, "no, we are one company in multiple areas across the country". Took it as the truth because like I said, never heard of them before. The entire "presentation" (AKA, fools sale pitch), was comical. One of the reasons, IN THEIR OWN PRESENTATION, as to why they are a company you should do business with, is because they are punctual and timely.

THE REP WAS 45 MINUTES LATE TO MY HOUSE... ON A FRIDAY NIGHT! The negotiating of the "work price" (AKA pick a random dollar amount from a hat) was even more comical. He took a simple measurement of a standard tub, showed me my options, wrote it up and said the suggested price was $9,500.

But because that day was a "special one day sale price" (who are you trying to kid), they could do the work for $5,500. I flat out said, you've got to be kidding me. $5,500 for that? My brother is a contractor and he could re-do my entire bathroom for that price!

He told me he was not authorized to go below that. I left the room for 2 minutes for something and came back and he said, what if I said we could do it for $3,500? 2 minutes ago you weren't "Authorized" to go below $5,500. Now you just cut your price by more than 33%?

It was at this point I realized what a joke this company is and if that is how they conduct "business" their product probably sucks just as much. STAY AWAY FROM THIS “COMPANY” EVEN WASTING YOUR TIME WITH A QUOTE!

Bath Planet of Toledo, OH is trying to get a foot hold in the Detroit, MI area (Canton, MI location) and had a booth set up at a Birmingham, MI art fair. We listened to the salesman and asked to have someone com out and give an estimate.

We told they would be out the next day. Well, two hours before the appointment they called and asked if I was the homeowner and I said yes, my spouse and I were. He said they like to have both owners home for the estimate. I told them I could make decisions about materials myself.

They said okay and that they would see me in a few hours. An hour before they were to be at our house I received another call from some one else asking if I were the home owner again. He said they needed both of us there before they would come out for the estimate. I said we both didn't need to be home for an estimate and that if they were going to try and hard sell me I would just get another company to come out.

He hung up on me. having been a salesman, I found this to be very unprofessional. I have had many people give us estimates with only one of us at home.

My advice is to stay away from these guys.

We had a bath & shower installed by Bath Planet in Feb 2015. All was well & good and we were very satisfied with the whole process from beginning to end.

A couple of months later we had a warranty issue regarding the soap holders The material used to glue them turned Orange. They came out & fixed that. Now 2 months later the same thing has happened with the soap holders. This time we have made several phone calls to the company the CEO Rob & Chris in the office but as of 9/1 no response.

It has been 8 days since the first phone call. Im concerned that if something happens in a year or so will these guys honor the warranty? As of right now they are not . A good honest company always honors their warranty I would not recommend Bath Planet to anyone with dishonest people like this.

They took our money quick enough but now they offer no help Be aware of these guys in the Brea Ca office Rob , Chris & George zero integrity & very dishonest.

They have lost 4 deals because they are unprofessional and have 0 integrity that I could have brought to them. Not now we are having our front bathroom remodeled in the spring but will not be using Bath Planet.

Would never use this company! Their sales rep at our local Street Fest was so rude!!

She was barking at adults and kids and using inappropriate language. She should not be dealing with people in any respect, let alone be in the sales field!