Bath Planet's reply to:

1 day remodeling joke

Thank you for contacting us regarding this issue with your installation being scheduled two months after you signed the contract. We typically have a 4-6 week turnaround from ordering the product, to receiving it, and then scheduling the install. Every individual bath system we sell across the country is custom made, which is why we let each customer know about the 4-6 week turnaround. We apologize for not being about to install the job sooner.
ID
#720274 Review #720274 is a subjective opinion of poster.
Pros
  • I like the shower enclosure
Cons
  • Did not get what we paid for
Reason of review
Poor customer service
Preferred solution
My doors fixed

I gave bath plate 1/2 of my payment on 4/22/2015 and they started work around the 27th of June. I will admit that I had company June 14 thru 17 and I did not want the bathroom torn up while they were here.

The sales person I had, had left the company by the time they started work but she had taken a Video of what I wanted. The contract was not very specific, so instead of asking me what I really wanted they just ordered whatever. By the time they had finished, around September 5th I got most of what I had ordered. The only exception was the shower door.

This one does not have the coating on it that the sales rep had sold me and is not the same looking as the one I ordered. I was willing to accept this one but after a few days of use the towel bar broke (September 22).

It has yet to be fixed and this is October 20th. If I had it to do again I would run not walk away from this company!

3 comments
Anonymous
#1148643

This company is a wife and husband team that pretend that they're a huge company they are liars and thieves and don't pay their subcontractors

Anonymous
#1108596

I see so many bad reviews for all the Bath companies that I give up about thinking about changing my bath. Thank you all for your reviews.

Anonymous
#1066321

Bath planet is to come today to repair the towel bar on the shower door. It has been broken since September 21 or 22. It was so long ago I can remember for sure.

View more comments (2)
Bath Planet's reply to:

Rude and patronizing sales rep and waste of time

Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#717600 Review #717600 is a subjective opinion of poster.
Cons
  • Sales person
Reason of review
High pressure sales tactic

I usually let my wife handle any expense dealing with the home. Thank goodness i had some downtime to sit in on the conversation.

He quoted us $6600 to place plastic shower lining in our bathroom. When my wife hesitated, he kept dropping the price to $3600. I wondered how he can drop the price almost 50% without consulting his bosses. Well when I said no and asked him to leave, he said the offer would be no good after he leaves the house.

Not that I will call him, but I bet if we called he would come running. This company is a scam and reminds me of the penny stock firms of the 80's. Plastic covering that is more than tile estimates . .

.

I bet out of the $3600 at least $2000 is the margin after parts and labor. After reading the reviews, I would recommend people stay away from this company.

Bath Planet's reply to:

Bath Planet Bathroom Remodeling Review from Denison, Texas

Thank you for writing Bath Planet to let us know about your concern. Bath Planet dealers have exclusive territories that we have to stay in and sometimes if a customer is a few hours outside of that territory we don't have the manpower to cover it. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#713470 Review #713470 is a subjective opinion of poster.
Reason of review
Poor customer service

I met representatives of bath planet at our local trade show. I told them my kids wanted to do a shower remodel.

I asked where they would go to and was told the whole state of Texas. Set up an appointment.

It was later canceled by bath planet because it was out of their jurisdiction. They live in Katy.

Bath Planet's reply to:

BathPlanet of Inland Empire - BAD EXPERIENCE!!

Thank you for contacting Bath Planet regarding this issue. We have reached out to our dealer and they let us know that, as requested by the customer, we installed both bathrooms in the same week. We notified him that one bathroom had a custom order door that would take 3-5 working days once we were able to take final measurements. Regarding the issue with the shower pan flexing. After an inspection by the owner we noted that there was a defect. We ordered a new pan and installed all new materials to insure the customer would have lifetime warranty on all the products. We apologize for the delay and hope the customer is 100% satisfied.
ID
#712987 Review #712987 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$6300
Preferred solution
Price reduction
Update by user Dec 28, 2015

At our insistence, BathPlanet inspected the shower conversion and admitted the pan and two shelves were not right. After a three month ordeal, the defective installation was ripped out and a new pan and walls/shelves were installed correctly. BathPlanet charged us a high price for a hassle-free installation that they failed to deliver.

Original review posted by user Oct 08, 2015

We contracted with BathPlanet of Inland Empire to have one shower stall replaced and one bathtub converted to a shower.

We were repeatedly promised to never be without at least one functional shower. This was untrue. Both showers were unfinished for a four-day period. The effort and expense of making one of the unfinished showers usable was left up to us at the last minute on a Friday night.

The promised two-day installation ended up taking five days.

The bathtub conversion pan flexes and creaks when stepped on by a person weighing less than 150 pounds.

BathPlanet's website advertises a "guarantee" of communication. Most of our calls were ignored. The calls that were returned were several days late.

Jennifer, at BathPlanet corporate, was notified of our complaints via a detailed, certified letter.

When told of our complaints, two BathPlanet employees promised to "make things right", as guaranteed on their company website. This never happened.

The final cost of $16,300.00 was far too high for all the broken promises, false guarantees, and product concerns we have had to endure.

1 comment
Anonymous
#1073649

Thats' one expensive shower! Being a contractor I can tell you most remodles take much longer then 5 days. I'm not sure what your whining about other then a classic case of cognitive dissonance.

Bath Planet's reply to:

Shaddy company, Raffles are 100% lies, predatory sales with elderly

Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#710119 Review #710119 is a subjective opinion of poster.
Reason of review
scam
Bath Planet - Shaddy company, Raffles are 100% lies, predatory sales with elderly
Bath Planet - Shaddy company, Raffles are 100% lies, predatory sales with elderly
Bath Planet - Shaddy company, Raffles are 100% lies, predatory sales with elderly
Bath Planet - Shaddy company, Raffles are 100% lies, predatory sales with elderly
Bath Planet - Shaddy company, Raffles are 100% lies, predatory sales with elderly
Bath Planet - Shaddy company, Raffles are 100% lies, predatory sales with elderly

I worked for BathPlanet of Charlotte NC in Ft. Mill Sc for 3 months.

They go under the name of Paradise home Improvement. They have changed their name countless times from Dixie Home Crafters, Gutter Guard, now Paradise and Gutter Guardian. They ripped me off with my last check and reduced my salary to minimum wage. The practice predatory sales and sit in elderly peoples homes for hours on end until they sign a contract.

I have seen them sell walk in tub to a quadriplegic in N. Wilkesboro, NC who also had a 90 year old disabled woman and a 300lb other women living in the house. there was only 6" clearance from the toilet to get into the tub. There are many other jobs I inspected that are completely shoddy work.

They state at home shows that there is a free $5000.00 dollar raffle that the general manager does on Monday Mornings, this is a complete lie. Please report them to the Department of Justice Consumer Fraud Department.

1 comment
Anonymous
#1200684

Why don't you turn them in then ? Why are you asking someone else to do it? Lol

Bath Planet's reply to:

Bath Planet - Remodeling Review from Lauderhill, Florida

Thank you for writing Bath Planet to let us know about your concern. This particular business is no longer a Bath Planet dealer, however you are a Bath Planet customer and our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#707717 Review #707717 is a subjective opinion of poster.
Reason of review
Bad quality

This is the worst company i ever worked for! They will start working in your bathroom and leave it unfinished for weeks to months, do plumbing without permits (water supply and drain lines altered) wont even pay there employee's the money thats owed to them.

Wont answer the phone for customers with there bathrooms demolished and half complete, just tell the customer that we will put a rush on it and it still takes 2 weeks. Cheap quality walls, and its 3 pieces, a couple of customer's were told by salesmen that it was a 1 piece wall. The staff is nothing but liars. I recommend that you do not get ripped off by this band of criminals, and the pricing is outrageous.

Not worth the aggrevation.

"South florida's bathplanet"

AKA DANTO BUILDERS.

1 comment
Anonymous
#1065232

This seems to be a comment from a person that worked with Bath Planet of South Florida. As with most companies, some employees do not work out and positive changes have to be made.

We take great pride in taking care of our clients and employees.

Bath Planet was started in 1999 and has over 125 dealerships around the country. Its products are of the highest quality and is the only product of its type to earn the Good Housekeeping Seal.

This means that if the product does not meet its specifications, Good Housekeeping may either replace the unit or refund the money.

If there is a question about this comment, please call our office at (866) 317-6462.

Sincerely,

Management

Bath Planet's reply to:

How is this company in business for longer than a week?

Thank you for writing Bath Planet to let us know about your concerns. We apologize that our Sales Rep was late to your appointment. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#704121 Review #704121 is a subjective opinion of poster.
Reason of review
Poor customer service

Anonymous must be related to someone at Bath Planet or "owns" his/her Bath Planet franchise. I just find this comment funny because I specifically asked this question to the sales Rep that came to my home because I had never heard of Bath Planet before.

His words exactly, "no, we are one company in multiple areas across the country". Took it as the truth because like I said, never heard of them before. The entire "presentation" (AKA, fools sale pitch), was comical. One of the reasons, IN THEIR OWN PRESENTATION, as to why they are a company you should do business with, is because they are punctual and timely.

THE REP WAS 45 MINUTES LATE TO MY HOUSE... ON A FRIDAY NIGHT! The negotiating of the "work price" (AKA pick a random dollar amount from a hat) was even more comical. He took a simple measurement of a standard tub, showed me my options, wrote it up and said the suggested price was $9,500.

But because that day was a "special one day sale price" (who are you trying to kid), they could do the work for $5,500. I flat out said, you've got to be kidding me. $5,500 for that? My brother is a contractor and he could re-do my entire bathroom for that price!

He told me he was not authorized to go below that. I left the room for 2 minutes for something and came back and he said, what if I said we could do it for $3,500? 2 minutes ago you weren't "Authorized" to go below $5,500. Now you just cut your price by more than 33%?

It was at this point I realized what a joke this company is and if that is how they conduct "business" their product probably sucks just as much. STAY AWAY FROM THIS “COMPANY” EVEN WASTING YOUR TIME WITH A QUOTE!

Bath Planet's reply to:

Don't even get an estimate!

Thank you for writing Bath Planet to let us know about your concerns. The only reason we ask that all homeowners attend the appointment is because every bath system we manufacture is custom made. Both homeowners have to pick out and agree on the colors, styles, design, accessories, and hardware. If you're not able to pick everything out where you have to check with your spouse or significant other, we aren't able to leave a price to the penny in writing that we lock in. In our experience there are always a number of questions that each homeowner has and we want to make sure that any customer who contracts with us at any time understands the entire scope of the project. We always strive for 100% customer satisfaction from all homeowners. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve your issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#703234 Review #703234 is a subjective opinion of poster.
Cons
  • Lack of communication
  • Sales
Reason of review
Poor customer service
Preferred solution
Take me off all contact lists

Bath Planet of Toledo, OH is trying to get a foot hold in the Detroit, MI area (Canton, MI location) and had a booth set up at a Birmingham, MI art fair. We listened to the salesman and asked to have someone com out and give an estimate.

We told they would be out the next day. Well, two hours before the appointment they called and asked if I was the homeowner and I said yes, my spouse and I were. He said they like to have both owners home for the estimate. I told them I could make decisions about materials myself.

They said okay and that they would see me in a few hours. An hour before they were to be at our house I received another call from some one else asking if I were the home owner again. He said they needed both of us there before they would come out for the estimate. I said we both didn't need to be home for an estimate and that if they were going to try and hard sell me I would just get another company to come out.

He hung up on me. having been a salesman, I found this to be very unprofessional. I have had many people give us estimates with only one of us at home.

My advice is to stay away from these guys.

Bath Planet's reply to:

Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your...
View full review
ID
#698457 Review #698457 is a subjective opinion of poster.
Location
Yulee, Florida
Bath Planet's reply to:

Brea Ca office has not returned repeated phone to address warranty issue

Thank you for writing Bath Planet to let us know about your concerns regarding your soap dishes. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#693026 Review #693026 is a subjective opinion of poster.
Pros
  • Product line
  • I like the shower enclosure
Cons
  • Not returning several phone calls
  • Lack of communication
Reason of review
Warranty issue

We had a bath & shower installed by Bath Planet in Feb 2015. All was well & good and we were very satisfied with the whole process from beginning to end.

A couple of months later we had a warranty issue regarding the soap holders The material used to glue them turned Orange. They came out & fixed that. Now 2 months later the same thing has happened with the soap holders. This time we have made several phone calls to the company the CEO Rob & Chris in the office but as of 9/1 no response.

It has been 8 days since the first phone call. Im concerned that if something happens in a year or so will these guys honor the warranty? As of right now they are not . A good honest company always honors their warranty I would not recommend Bath Planet to anyone with dishonest people like this.

They took our money quick enough but now they offer no help Be aware of these guys in the Brea Ca office Rob , Chris & George zero integrity & very dishonest.

They have lost 4 deals because they are unprofessional and have 0 integrity that I could have brought to them. Not now we are having our front bathroom remodeled in the spring but will not be using Bath Planet.

Bath Planet's reply to:

Bath Planet Staff Review from Palatine, Illinois

Thank you for writing Bath Planet to let us know about your concern regarding our Event staff member's behavior. She has since been terminated due to inappropriate behavior. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#692024 Review #692024 is a subjective opinion of poster.
Reason of review
Poor customer service

Would never use this company! Their sales rep at our local Street Fest was so rude!!

She was barking at adults and kids and using inappropriate language. She should not be dealing with people in any respect, let alone be in the sales field!

Bath Planet's reply to:

UNPROFESSIONAL

Thank you for contacting Bath Planet to express your concerns. We value your comments and have taken steps to make sure that this type of sales presentation won't happen again. Our initial consultation does take around 60 minutes, pending any questions. It is important that we understand our customer's needs to help ensure a positive outcome if a customer decides to contract with us. We have numerous options, as well as discounts for our customers besides just locking in our quotes for 1 year price. There is a lot to cover and it is impossible for our Design Consultants to do this in 10 minutes, and we do not charge anything to come out on our initial consultation, where there is no obligation to buy anything.
ID
#689790 Review #689790 is a subjective opinion of poster.
Cons
  • Treated like a bother
  • Lack of communication
  • Marketing presentation
Reason of review
Poor customer service

SALESMAN SO UNPROFESSIONAL AND OBNOXIOUS, I THREW HIM OUT OF THE HOUSE AFTER ABOUT 10 MINUTES! HE QUOTED $ 14,000 JUST FOR TUB TO SHOWER CONVERSION AND $7,000 FOR A CUT OUT IN THE TUB!!!

NOTHING ELSE DONE...NO NEW FLOOR, NO NEW CABINET AND MEDICINE CABINET, NO NEW ANYTHING ELSE. I ASKED HIM HOW DID HE ARRIVE AT THESE FIGURES? WHAT IS THE BREAKDOWN OR ITEMIZED VERSION? HE SAID BECAUSE HE SAID IT AND THAT I WOULD HAVE TO WAIT AN HOUR AND 1/2 TO FIND OUT AFTER PICKING COLORS.

HE TOLD ME I DIDN'T KNOW ANYTHING ABOUT HOME IMPROVEMENT AND THAT TALKING TO US WAS EXHAUSTING! I TOLD HIM TO GET OUT OF MY HOUSE.

Bath Planet's reply to:

Thank you!!

Thank you for writing Bath Planet to express your concerns. We apologize that we weren't able to convey the value of our product to justify the price quote you received. We advise all of our Dealers to instruct their Design Consultants to provide customers with a written quote to the penny.
ID
#686734 Review #686734 is a subjective opinion of poster.
Pros
  • Product line
Cons
  • Marketing presentation
  • Price quote
Reason of review
Pricing issue
Preferred solution
Price reduction

Dear fellow reviewers,

I can't thank you enough for writing about your experience with Bath Planet. I had them over on Aug 13, 2015 to give me a quote on installing a shower and closet in my master bath. To give you an idea, the neighborhood is 25+ years old and the average house price is $250.000. After listening to the Sales Rep's marketing presentation about how wonderful the company is, I received a quote of $13,257!!!! The quote was written on a piece of paper with no line item breakdown. The only quote near that is $9,300 and that quote includes updating fixtures, tiling floors, painting, moving plumbing, installing a new exhaust fan/light combo. The product they use seems high quality, but the unprofessional quote, high price and your reviews have knocked them out of the competition.

Thanks again so much for your reviews!! I know I have made the right decision.

Bath Planet's reply to:

Bath Planet - Remodeling Review from Brookfield, Connecticut

Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve your issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#684234 Review #684234 is a subjective opinion of poster.
Reason of review
Poor customer service

The most unprofessional company I've come across in a long time. Set up an appt for estimate explained it was my son's home and he lives out of state.

Power of atty in place. Appt set up last week. Confirmed with me on Friday and then revs another annoying call to c/b to confirm. Spoke to them at 9 this morning and everything was set up for 1:30 appt.

they called at noon to say my so needed to be on the premises in order for them to one out. After speaking with my atty he stated that was crazy since I will be hiring and paying for the job but the power of atty would suffice even though no necessary.

The good news is that when I went on line to blog irradiated all the complaints. Thank god I didn't do business with this shabby company!

Bath Planet's reply to:

My Experience With Bath Planet‏

Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, Bath Planet Corporate has checked with our dealer in Arkansas and they don't have any record of your name, email, or phone number to identify you as a customer so we could contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#664869 Review #664869 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

I'm a senior citizen with a heart problem. I'd saved the money I needed to have changes made to my bathroom in order to keep my independence for as long as possible. For the sake of my safety, I needed to replace the tub with a walk in shower. I did my homework carefully. I only got quotes from people who specialized in bathrooms. I didn't even consider general contractors. The only thing I didn't realize is that these national franchises can be a haven for amateurs and newly established companies with no history. My bad. That's what my BathPlanet was. I'll never deal with such a place again and I will surely warn others. I chose BathPlanet because I really liked John Via, the salesman. He's a very nice man. He made me believe in him. i thought he was honest. He was not.

They promised to respect my home and my time. They did neither. First of all, they were a day late getting started. When they removed the old toilet, I could not believe how they left the bathroom with a wide open, gaping hole for rats, mice, snakes, good size wild animals and the cold winds of winter to enter my home. This was the first week of February. I almost panicked when I saw it. Grown men should know better. I panicked and did the best I could do with what I had to secure my house for the night. It didn't help the fact I couldn't sleep for the nightmares I had all night long.

Come morning I was feeling very poorly and Will and his Dad were coming to work on my bathroom. I continued to feel worse and told them I was going to lie down on the couch in case they needed me for anything. First, I called my daughter to tell her how my heart was racing and how my whole body was so trembly. She came immediately and being a nurse, decided I had to get to the hospital as soon as possible. I called John Via to tell him I had to go to the hospital and did not wish to leave workers here alone. He asked me to find someone to stay with them. I did that. As it turned out, I was suffering from severe panic attacks brought on by stress.

When the shower was finally installed and I tried to use it, I had no access to hot water. I thought it was the newness of the faucet fixture and didn't want to turn it hard enough to break something. After days of horrid, shocking, cold showers, I called John Via and he came to take a look. The faucet fixture had a setting on it that had not been set.

While they were tearing out the old walls, they knocked the cover off the thermostat for my bathroom heater. I found it on the floor in the trash. I picked it up and put it on the vanity and told John about it. When they finished tearing out the walls in there, it was gone again. I told John immediately and asked that they look through the trash and try to find it. John was nice, as he always was. He said they might have to have something cut at a machine shop. I thought he would do it. I think he thought that too. Now I think he just lied because he never did it. What he did was take a plastic folder from his case and cut a piece from it to act as a cover. That's all I ever got from him on that.

In the meantime, they installed new toilets in the upstairs and downstairs bathrooms. The one upstairs always worked fine. The one downstairs did not and has never worked properly. They worked with it and tried, even had a certified plumber to look at it. They even changed it out to a new one, the commode but never the tank. It still leaks inside the bowl on the right side and from about 8 of the jets that let the water into the bowl. It leaks 24 / 7. Not good for my water supply or my septic system. With my hard water, it also leaves hard to remove, streaks of rust stain at every leaky jet. It's not their fault I have hard water, but it is their fault I have a defective toilet. I had hoped the money I spent on my bathroom would make my life a little easier as I grow older. I haven't the strength or stamina required to do all that scrubbing. I'm sure the manufacturer had a bad lot of toilets. It happens.

The towel bar that was installed almost immediately fell off the wall. I let John Via, the installer on that day know about it. He put it back up with a comment that "My kind of wall was hard to put something up on and keep it tight." John Via also installed the toilets. I reminded him that I had had a towel rack there that had been there since the house was built and it had NEVER loosened. He had to agree. I still have to be careful with that towel bar. If I just pull a towel off of it, it will still fall off the wall.

You don't have to take my word for all of this. I know that John Via will admit that every word I have told you is true.

I have many copies of emails to verify my story and the time I had BarhPlanet in and out of my house. What should have been 3 days turned into weeks and weeks. It grew very tiresome. At the sight o them, I wanted to run and hide.

And about that warranty from the BathPlanet franchise? Guess who they forwarded my complaint to? Why, John Via, of course.