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The installer added a 4" arm instead of the 13" one listed on the contract. When asked why he didn't install the 13" arm if he had a copy of the contract which shows that was what was agreed upon, he said, "Well, they didn't give it to me".

I said, "and you installed a 4" instead". His reply was, "That's what they gave me".

I called the company immediately afterwards and got a hold of the sales manager that said he would send a $100 credit. I told him that I would instead send an image of the arm I wanted and am PAYING for.

Two weeks went by and no reply. I then called and asked for a different manager and that guy too. didn't do anything but provide an email where I sent an image of the replacement arm I wanted.

Still nothing. I have already contacted an attorney and am ready to call the BBB.

Installer kept saying he didn't know anything about the work that was to be done, just only what he wanted to do. Salesman talked 3 1/2 hrs about personal life, 1/2 hr about product.

Did not get the work done that salesman said wrote down. Facet not installed properly, leaked into new wall. No call back from bath planet. We were told installers would haul away the debris, and they told us they didn't do that, until I called the company.

Water valve shutoffs were to be installed,NOT, installer told me, after the wall was up, that he could but would be a mess, but we were still charged for the work. I doubt that Bath Planet will ever read this, but if someone else gets the info and prevents them from getting ripped off, then it be worth it!

Am a retired builder and master plumber.

Was going to call them but not now!

I've done hundreds of tubs and showers over the years and never heard any negative comments like this for any contractor I have ever ran into.

They must be crooks or they must have a very poor Dallas/Fort Worth group, one or the other.

Really sad to see another problem company in my once field of expertise.

Maybe some day some one will do the right thing and create a great bathtub and shower conversion company.

For now, it seems there is none.

Better to have it ripped out and get it done the old fashioned way.

Each Bath Planet in the country is an independent dealer. Bath Planet corporate is a company extremely concerned about the consumer. So much, so that they have hired a third party source to call customers once the project is complete to survey them and to ask about their experience.

Each independent dealer is responsible for their customer satisfaction scores and each of these dealers risks the possibility of losing their dealership if their scores fall below a certain level.

It's imperative that you don't rely on these reviews all together, but look at your local dealer and see what they are made of!

Their Bathroom Products are cheap and are complete Garbage for thousands!!! Dont Fall for this 1 day bathroom remodel Ripoff.

They showed the customers a picture of a bathroom and told them their bathroom would look like the picture. When it was all done the people were looking at the picture all pissed off. saying this looks nothing like this picture. And In Reality With What they were installing there was no way it was ever going to look anything like that picture.

I Needed a Job and Could'nt go back a second day to be part of screwing someone over they way they are!

I told the customers myself i wouldnt pay the bill when they told me how much they were paying for that junk.

I worked for bath planet as a lead guy pro remodel tech. bath planet looked for *** reasons not to pay their employees only to save money.

they worked us til sundown with promises to pay but when pay day came, they cut from our pay for the dumbest reasons. they are liers, cheaters, and never keep their word. especially that Bryan. i hope the state shuts them down.

the customers are never satisfied because of poor management from the office.

I entered a customers house who was already angry with bath planet for taking too long to start the remodel. i established a friendly relationship with the owners of the home, just when i was going to start working, bath planet pulled me out of there and made the customers wait another week till they started working on the house if they ever did.

Do not fill out a form to win a free bathroom they will keep calling and calling and if you do let them give you reprisal totally overpriced and they still keep calling a royal pain in the ***

You better get ready to clear you entire day if you get an appointment for them to come see you. They will not leave your house until you say NO atleast 10 times.

It must be company policy of something. The sales rep was worst then any used car sales person I have met and I have purchased many vehicles. Don't believe their BBB reviews anyone can write those, and then they brag about their Guild Quality reviews, they must think people are ***, as this company only does reviews on customer you provide them, this means then never give any bad customers to the company so they don't get called.

This was about a 4 hour nightmare that I am regret. Hope others don't fall for their home show scams about winning a free remodel, they will hound you to the ends of the earth to get appointment.

This site is not credible information. I found out that BathPlanet Spokane/Tri cities has a 3rd party independent non bias company that calls the customer after installation to get real customer reviews, then posts them accurately.

Its called Guild Quality they are used by some of the biggest company's in the country. After review I found out that the BathPlanet in the Spokane and Tri Cities area has an impeccable reputation with the BBB and Guild Quality. Out of 67 reviews they had no negative information listed. Do your research, if not with Guild Quality then BBB, I recommend both, on BBB I found they have 9 reviews on the BBB site 8 positive and 1 neutral, zero negative.

Like I said do your research. I did and found out the exact opposite of what has been listed on this pissed consumers site.

We hiret bath planet to redo one small bathroom and build a large one this was a 33000.00 job. Well their workmanship is very poor quality I could have done a better job in the small bathroom.

So we are not going to allow them to do the large room as we want it to be a show piece. They never do what they say they are going to, and never call you back so we are hiring a different company to redo what they messed up and build our show piece bathroom, I will never use bath planet for anything again

On a recent Monday, 'C.' from Bath Planet CT contacted me to tell me I had won a $500 gift certificate after I had entered a raffle at a shopping center in Milford the weekend before. Great, right?

I tried to get a sense of the conditions of this prize because I was really only interested in replacing some fixtures and a showerhead and was told that it was pretty simple-- just check the website's online designer for details. I was cautiously optimistic since the website's program explicitly showed that they do work on fixtures.

After telling me to schedule a free in-home consultation, I did so for the following Friday morning, arranging to take some time off from work.

They never showed up.

I called the number on the website and was routed to a salesperson who couldn't tell me anything because he wasn't affiliated with the CT franchise. He couldn't even give me a contact number.

I looked up the old number they contacted me with on my phone and rang. When I called to figure out what was going on, nobody could tell me what had happened because "the technicians are out". I called numerous times over the course of the day to see what was going on. Again, nothing because "I'm just the book-keeper."

Finally, at 4pm I called again and managed to speak to "A," who acted incredulous about the whole thing, suggesting that he had no idea what I was talking about and that they "always call the night before to confirm appointments," and there's no mention of me anywhere in the system. 'C.' finally arrives to the office and I ask him what's going on. He "can't remember exactly, because there was a lot going on that day." Next, 'Alex' says that this $500 'prize' can only be applied to buy an overpriced bathroom remodel that costs "well over $1000."

Get your story straight and stop wasting people's time with claims about so-called prizes that border on fraudulent. They just want to get into your house to sell you some overpriced bathroom remodel that would almost certainly cost way less through a third-party.

Be careful with these people and don't waste your time with their claims about winning a 'prize' which is a discount over something that is massively overpriced.

The sales rep that came to my elderly parents home got so pushy..he actually got angry and angrier that we did not want to commit without time to confer, get other estimates. He actually became verbally abusive.

I would definetlt recommend to all getting estimates to BeWare ... don't cave in to the pressure.

Lots of companies out there... no need for such disrespectful tactics

The sales person was high pressure. They used this contest at the home show to get my name and number said I had won a 1000 off but it was all a scam to sell me a 6000.00 shower surround of plastic.

I can do tile for less then that price. The sales person was in my house for almost 2 hours and would not leave. I caught the sales guy in several lies, he said they were local but when I looked it up the were from a different city. I don't remember where maybe Seattle or Spokane.

These companies are filth and like used car sales people. High pressure for ***.