shower bathroom job installation home tub sales experience house installers

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Communication and Cleanliness is key | Bath Planet review

I love both my new showers. The no spot glass shower doors are awesome. My installer kept me advised of the step by step progress. He laid drop cloths down through the house. My neighbors came over to see my new bathrooms and were highly impressed.
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
Review
#955933 Review #955933 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

We love our new shower | Bath Planet review

Wow, where do I start?  From our first consultation to the finished product, I cannot believe how smoothly everything went. The Design Consultant came to our home and we discussed all our options as to what was available. He measured, and went over everything we wanted done. When the work began, I was amazed at how well they worked. A tarp covering was laid through the living room so as they went in and out of the house it kept our carpet clean. At the end of the work day, everything was cleaned up and left very orderly even though we did not need the use of that bathroom. I would highly recommend Bath Planet. I love our new shower. THANK YOU.
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
Review
#984329 Review #984329 is a subjective opinion of poster.
Service
Bath Planet Shower Installation
Reason of review
Good quality
Resolved
Bath Planet's reply to:

Resolved: Sales, ordering parts, production management issues | Bath Planet review from Minneapolis, Minnesota

We are happy to hear that our dealer resolved this complaint and that you are now 100% happy. Thank you for your business, we appreciate it, and apologize for the issue.
author's review
Review
#934910 Review #934910 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Pros
  • Product line
  • Variety of walls to choose from for shower
  • I like the shower enclosure
Cons
  • Not returning several phone calls
Reason of review
Poor customer service
Loss
$78
Preferred solution
Deliver product or service ordered

Update by user Nov 14, 2016

I called the owner of the company and we have worked things out.

He was not aware that I had spoken to his production manager, that the plumbing had been set up for an offset vanity basin or that I had gone out and purchased the vent cover.

It appears that the issue that prolonged resolution was an issue of internal communications.

I have also requested that this review be removed from this website.

Update by user Nov 01, 2016

10/20/16 I filed a complaint with the BBB. I have not heard back from the company yet to resolve the issue of the vanity top.I had ordered the vanity top to be offset but what was delivered was centered.

The sales person then told me that the offset order was not possible first due to the base cabinet and then the company that made the vanity top could not offset the bowl to fit the cabinet, but when I checked myself with the company that makes the vanity top I was told it was possible and would fit the base. I was angry because I felt I was lied to. The production manager called then and told me the company was NOT going to replace the vanity top because the contract did not state the bowl was to be offset. I called the owner who told me that it would cost $250 alone to get a plumber back in to install a new vanity top and that wasn't chump change.

I told him I paid $12,000. for this job and then he said he would call me when he got the BBB complaint. Apparently, because the salesman did not write the word "offset" on the order it's my fault that I didn't notice it; however, the description of the vanity top states only " rectangular", raised edge and the color. So from that limited information how is it that the depth was correctly 6 3/4 " rather than some other depth?

There were other depth choices but the depth choice was not noted on the contract. In addition, the installer wasted 1/2 day to remove the bathroom floor to the sub floor as I was told by the salesman was necessary in order to install the vanity base so I insisted upon it.. The contract clearly states the demo of 25 square feet and install of new floor was to be 19 square feet which implies the base cabinet was to be installed to the sub floor or I was losing 6 square feet of flooring. The installer tried to tell me it wasn't necessary but I believed the salesman who told me it was necessary over the installer until other things turned out to be wrong.

Now I see how the salesman mislead me. I accepted the wrong shower head, the shower rings instead of towel ring, the shower hook instead of the door hook, Glacier Bay toilet rather than the American Standard toilet and the fact that the medicine cabinet promised was not ordered because it was not written on the contract and i had to quickly find a medicine cabinet to fill the hole in the wall. The vanity base was supposed to be plywood but I accepted the particle board unit since it was high quality and did not have the kind of fumes that make me sick. The salesman told me if I didn't accept his apology and accept the wrong orders or he would be fired.

I almost let it all go, but then I began to think about paying $12,000. and getting so many wrong orders. Also, why would a salesman get fired for just 1 wrong order? The centered vanity top looks so obviously wrong and I am forced to stand to the side and twist my body to use it due to it's proximity to the bathroom door.

Since I filed the BBB complaint I purchased my own vent cover so the company would not continue to try to fit a floor register in the wall space. I have to assume the decorative piece missing from the bathtub faucet handle has not come in yet.

I know the company still has 3 more days to respond to the BBB complaint. I had expected a call back when the complaint was received by the company but no call has been received nor a message on my voicemail.

Update by user Oct 22, 2016

I finally spoke to someone in the company who was willing to listen to me and found out there had been some misunderstanding. Someone at the company thought I was rejecting a piece that was ordered when in fact the piece did not fit.

I was angry because I felt I was not being heard. Now we are working to resolve the issues.

Original review posted by user Oct 11, 2016

Salesman:He told me that the job would start in 3-4 weeks and would take 3 days. (The guy that did the 2nd measure came out 3 weeks later and told me it would actually be 4-6 weeks from that day before the job would start and it would take 5 days). I called the production manager at week 6 and he told me jobs usually start in

6-8 weeks from the 2nd measure. When the job finally started after 12 weeks from the sales appt. I found out that sales forgot to order 1 major piece and ordered 2 major and 2 small pieces wrong. I am still waiting for 2 wrong parts. The salesman also told me the floor would be removed down to the subfloor and the bathroom sink base would be installed on the subfloor. That didn't happen. Sales also told me I would not be without a toilet for more than 3-8 hours. The installer was not told that. 2 of the pieces that were wrong had to be installed as it would have taken another 6-8 weeks to order the correct pieces. The sink was to be off set and came centered so now it does not match up with the medicine cabinet. I am asking for that piece to be reordered correctly.

Production manager: Scheduled the installer to do all the work alone, then failed to set up the appt. for the plumber to come out day 1. Then the production manager sent the installer out to start a new job before my job was finished. I called on day 7 and informed him that the work on my job needed to be finished. Now the installer is running from the other job to mine trying to get mine finished. A 5 day install has turned into 8 days so far and is still incomplete. Since the production manager schedules the installers he now has 2 jobs that I know of that are not being handled right.

I have only 1 bathroom and have now been without a bath or shower for 8 days. I have had to cancel medical appts. to accommodate the

the issues that have come up.

I still have to meet with the sales person again to take care of the reorders.

Installer: He was great. He did the best he could under the circumstances and stayed as late as he could each day he came out.

He made sure I had a toilet every night and corrected what he could

when he could. What has been done so far looks great. He was polite, patient and clean.

***Warning: Read your contract carefully and pay attention to details. Get every last detail in writing at the sales meeting. It may save you some headaches later.

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Bath Planet helps U.S. Veteran

Bath Planet is very professional in all aspects of their business. After we got a HISA Grant through the VA, I contacted Bath Planet and they came out, gave us an estimate, were very respectful of my disabled brother and to make a long story short - did what they said they were going to do! The final product looks great and is very functional and probably added value to my brother's house. Thank you Bath Planet!
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
Review
#955935 Review #955935 is a subjective opinion of poster.
Service
Bath Planet Customer Care
Reason of review
Fast order processing

Retraction of previous complaint | Bath Planet review from West Dundee, Illinois

Thanks to Demiterius I believe is the owner of our local Bath Planet location, our quality issues were addressed and corrected. He ensured that all issues with our Shower door and handle were corrected to our satisfaction. He was very prompt and courteous and also listened with concern and understanding of the problem. He made sure that the right technicians and builder of the custom shower door were contacted and personally reviewed the problem and correct resolution. In any case we are very happy with the outcome and satisfied with the purchased. Bath Planet stands with their product quality and ensures resolutions to have a satisfied customer. Thank you for your help and assistance.
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
Review
#932108 Review #932108 is a subjective opinion of poster.
Service
Bath Planet Customer Care
Pros
  • That my issues were resolved
Reason of review
Good customer service
Bath Planet's reply to:

I HAVE NO COMPLAINT AGAINST "Bath Planet Richmond VA"

Thank you for taking the time to write this response letting our potential customers reading these reviews know that our Bath Planet dealer did resolve the issue you had. We appreciate your business and hope you are very happy with our products and service.
author's review
Review
#929309 Review #929309 is a subjective opinion of poster.
Pros
  • That my issues were resolved
Reason of review
Fixed all the issued we discussed!
I HAVE NO COMPLAINT AGAINST "Bath Planet Richmond VA"

Please disregard MY posting regarding Bath Planet aka AAPCO aka eShield. As of September 10th, as you can see from my previous posting; I have continued to request removal of this complaint.

I have no grievance with Bath Planet Richmond, VA. This site refuses to honor my request despite them receiving my notarized letter and, my asking numerous questions as to what is the problem with my letter. I have received no answer from them. I refuse to defame this company.

As noted, the issues have been resolved between me and Bath Planet Richmond. Any problems from here on with this posting is due to this site's refusal to remove it. Give Bath Planet Richmond a chance. Your opinion will solely be yours.

I choose to never use this site again. I AM NO LONGER PISSED!!!

Regards

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Bath Planet's reply to:

DO NOT USE BATH PLANET

Thank you for writing Bath Planet to let us know about your concerns regarding your shower pan and counter top. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve your issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
author's review
Review
#928419 Review #928419 is a subjective opinion of poster.
Service
Bath Planet Installation
Reason of review
Order processing issue

We just had a tub to shower conversion. The installer who installed everything was very good, but the company is TERRIBLE.

The company sent a piece of the flooring that was both short and narrow, then they suggested to the installer that he should put it is sideways, he told them he wouldn't do it, it has a one way grain pattern. The shower surround has rounded edges on the oum tside, but they added an additional 2" cut edge piece beyond one edge"because there is a short wall there, we had to add it", looks sloppy with 2 cut edges instead of the rounded like the other side of shower. Also our brand new counter top has 3 spots on it and the area around it is rough like they tried to remove something they had spilled on it. We called the home office, they sent someone out and he told us that wasn't their problem as they did not provide the counter top.

Caulking around the edge of the floor molding isn't their job either. I threw him out of the house.

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Complaints | Bath Planet review from San Diego, California

Just to let everyone know, Bath Planet is a franchise organization. Not all BP franchises do bad work. Most in fact do excellent work and stand behind every issue by coming back & making sure everything is perfectly acceptable to the customer before moving on. In southern California, my wife & I took over a BP franchise that had not been doing well and had numerous complaints and bad reviews. After we took over, we completely turned it around. It was a learning experience for both my wife & myself. We even sent myself and several employees to Chicago for specific Bath Planet training on materials, tools and installation methods. After we began taking on work, we experienced some bumps in the roads along the way with some of our first installations, but we always came back and made sure our customers were 100% happy with the end results. We lost money. We made personnel changes. We hired, fired and rehired until we had the best installers. We gave additional discounts to make up for the added time for return visits to fix any issues. In the end, we earned great reviews and now have countless happy customers. I speak only for MY own BP franchise, and I know that BCI, the parent company would not allow poor franchise workmanship to continue without taking some kind of action against them. Thank you.
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Review
#925836 Review #925836 is a subjective opinion of poster.
Tags
  • Bath Planet San Diego
Bath Planet's reply to:

Shower enclosure | Bath Planet review from West Dundee, Illinois

Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
author's review
Review
#924211 Review #924211 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Cons
  • Poor quality
  • Price quote
Reason of review
Bad quality

We paid almost $5000 for a shower enclosure from Bath Planet. Ridiculous price "shame on us" We would have done better buying a shower enclosure at Depot for less then half the price.

Within the first year 1/2 ( poor caulking, Door handles stripped and became loose, under liner plastic fell off and needed to be replaced, flooring became soft where you can feel the bottom of the floor where they overlaid the shower cover.....today it still leaks after a shower water runs out to floor. Magnet that closes door stripped of coating, now it just bare metal...We had 2 service calls months after installations and we finally gave up. Poor quaity, poor design, poor workmenship, poor customer service. With a $75 charge for service calls we would have spend a small fortune repairing all theses issues.

Today trying to fiqure out how to fix the loose shower door handle.... to avoid a $75.00 service call to replace a small screw of which they can't even tell us what screw to buy or type of tool we need to repair it.

Consumer be aware.

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Bath Planet's reply to:

STAY AWAY FROM ANYBODY SELLING ARCRYLIC BATHLINERS WITH BATH PLANET AT THE TOP OF THAT LIST

Our Central Arizona dealer has repeatedly tried to contact Mr. Everett via the phone number provided to try and understand and resolve the issues in this complaint. We apologize to Mr. Everett, but unfortunately neither his name, email, or phone number is in our Central Arizona dealer's database so we don't believe that Mr. Everett even contracted with us. If he used a different name or phone number please call our Office at 800-963-8827 and ask for Jenny Carstensen so we can make you 100% satisfied.
author's review
Review
#916339 Review #916339 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Cons
  • Will not stand behind installation
  • Poor quality
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund

Exactly one year ago, I had two bathrooms remodeled using a Bath Planet subcontractor representing their company. Several weeks ago, my wife noticed our laminate flooring on the exterior wall of the remodeled shower looking funny. I pressed my foot against it and "SQUISH".

The floor clearly had standing water under it and appears to have been getting worse over time. I start by calling the Bath Planet installer only to find they were out of business - BIG SURPRISE.

I call another general contractor to come identify the leak and discover the *** plumbing performed had been leaking inside of my wall for nearly a year creating a serious mold issue, ruining my laminate flooring, and discovering the Bath Planet *** installers used plain silicone to attach the acrylic garbage liner to my old tile and it was slowly coming loose to the point my new general contractor showed me strips he literally pulled off the wall due to degradation.

So, I've now paid twice to have a shower remodeled in one year with the second time being done with beautiful tile and accents for less than I paid for a cheap *** product sold as the next "whiz-bang" solution to your bathroom remodel problem. More importantly, I have a second bathroom which I will not let my family use due to fear it will fall apart.

Long story short, rather just remodeling a shower after paying twice I could have remodeled my entire bathroom.

Bath Planet DOES NOT stand behind anything other than their cheap acrylic liners which simply don't hold up, gather mold, and honestly look CHEAP after being installed.

Save a bit more money, find a real company that stands behind their work, and fix your bathroom with TILE!!!!!!!!!!!!!!

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