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Salesman took 21/2 hours of our time to tell us he could give us a price lower than our lowest quote. We told him repeatly we needed a "walk in tub" since I am having double knee replacement in Oct.

when the installers brought the tub it was not what we ordered ! Then I called the manager only to be given a hard time about what we ordered. After 2 weeks we finally signed a contract for what we needed. It took another month to get the tub installed.

The installers did a great job and only Alex at the store was helpful. They told us we would have to keep the original tub in our garage and sell it on Craig's List!

I wish I would have read the reviews first ! Management and sales department awful !

We were told that the project would take 6-8 weeks from the time that we signed the contract. Well it took about 12 weeks and was a complete rip off.

There was very poor communication and every time that I called they had no clue what I was talking about. I told them that I wanted gray grout and somehow I ended up with white. I was told that after mopping a few times the true color will come out, yep its still white. The material is poor, the doors were put on wrong and the glass is impossible to clean.

Paid WAY too much money for a bathroom that I have spent more time trying to fix than was put into remodeling it. Will NEVER use bath planet or granite transformations again!!!!!!

Do not buy from bath planet of atlanta. They do not pay their employees.

They do not know what they are doing and their poor customers may never get what they paid for. Horrible installations and the owner John does not appreciate his customers.

It has been 2+months and my mothers bathroom is still not done. Its a small bathroom!

Today they stood her up again. Bath Planet has bad customer service, they don't seem to care. We obviously not calling just because. They dont seem to be prepared with what they need for their projects.

My mom has lost alot of time at work in order to get her bathroom finished but instead Bath Planet has wasted her time an money. Its very frustrating and Bath Planet needs to do something about this before further actions are taken place.

The installer added a 4" arm instead of the 13" one listed on the contract. When asked why he didn't install the 13" arm if he had a copy of the contract which shows that was what was agreed upon, he said, "Well, they didn't give it to me".

I said, "and you installed a 4" instead". His reply was, "That's what they gave me".

I called the company immediately afterwards and got a hold of the sales manager that said he would send a $100 credit. I told him that I would instead send an image of the arm I wanted and am PAYING for.

Two weeks went by and no reply. I then called and asked for a different manager and that guy too. didn't do anything but provide an email where I sent an image of the replacement arm I wanted.

Still nothing. I have already contacted an attorney and am ready to call the BBB.

Installer kept saying he didn't know anything about the work that was to be done, just only what he wanted to do. Salesman talked 3 1/2 hrs about personal life, 1/2 hr about product.

Did not get the work done that salesman said wrote down. Facet not installed properly, leaked into new wall. No call back from bath planet. We were told installers would haul away the debris, and they told us they didn't do that, until I called the company.

Water valve shutoffs were to be installed,NOT, installer told me, after the wall was up, that he could but would be a mess, but we were still charged for the work. I doubt that Bath Planet will ever read this, but if someone else gets the info and prevents them from getting ripped off, then it be worth it!

Am a retired builder and master plumber.

Was going to call them but not now!

I've done hundreds of tubs and showers over the years and never heard any negative comments like this for any contractor I have ever ran into.

They must be crooks or they must have a very poor Dallas/Fort Worth group, one or the other.

Really sad to see another problem company in my once field of expertise.

Maybe some day some one will do the right thing and create a great bathtub and shower conversion company.

For now, it seems there is none.

Better to have it ripped out and get it done the old fashioned way.

Each Bath Planet in the country is an independent dealer. Bath Planet corporate is a company extremely concerned about the consumer. So much, so that they have hired a third party source to call customers once the project is complete to survey them and to ask about their experience.

Each independent dealer is responsible for their customer satisfaction scores and each of these dealers risks the possibility of losing their dealership if their scores fall below a certain level.

It's imperative that you don't rely on these reviews all together, but look at your local dealer and see what they are made of!

Their Bathroom Products are cheap and are complete Garbage for thousands!!! Dont Fall for this 1 day bathroom remodel Ripoff.

They showed the customers a picture of a bathroom and told them their bathroom would look like the picture. When it was all done the people were looking at the picture all pissed off. saying this looks nothing like this picture. And In Reality With What they were installing there was no way it was ever going to look anything like that picture.

I Needed a Job and Could'nt go back a second day to be part of screwing someone over they way they are!

I told the customers myself i wouldnt pay the bill when they told me how much they were paying for that junk.

I worked for bath planet as a lead guy pro remodel tech. bath planet looked for *** reasons not to pay their employees only to save money.

they worked us til sundown with promises to pay but when pay day came, they cut from our pay for the dumbest reasons. they are liers, cheaters, and never keep their word. especially that Bryan. i hope the state shuts them down.

the customers are never satisfied because of poor management from the office.

I entered a customers house who was already angry with bath planet for taking too long to start the remodel. i established a friendly relationship with the owners of the home, just when i was going to start working, bath planet pulled me out of there and made the customers wait another week till they started working on the house if they ever did.

Do not fill out a form to win a free bathroom they will keep calling and calling and if you do let them give you reprisal totally overpriced and they still keep calling a royal pain in the ***

You better get ready to clear you entire day if you get an appointment for them to come see you. They will not leave your house until you say NO atleast 10 times.

It must be company policy of something. The sales rep was worst then any used car sales person I have met and I have purchased many vehicles. Don't believe their BBB reviews anyone can write those, and then they brag about their Guild Quality reviews, they must think people are ***, as this company only does reviews on customer you provide them, this means then never give any bad customers to the company so they don't get called.

This was about a 4 hour nightmare that I am regret. Hope others don't fall for their home show scams about winning a free remodel, they will hound you to the ends of the earth to get appointment.