Bath Planet's reply to:

Bath Planet Kennewick Wa - High Pressure Scam contest

Thank you for writing Bath Planet to let us know about your concerns. We understand that our products are not for everyone, however our high tech polymer is a non-porous material, which means unlike tile and grout it doesn't have any holes in it where mold, mildew, dirt, soap scum, human skin cells, and gunk, won't get stuck, causing you to have to use harsh and potentially dangerous chemicals to clean. With our products you only have to use warm soapy water and a sponge or washcloth and it will cut your cleaning time in half. We are sorry we couldn't earn your business despite the value. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#545347 Review #545347 is a subjective opinion of poster.
Cons
  • Sales

The sales person was high pressure. They used this contest at the home show to get my name and number said I had won a 1000 off but it was all a scam to sell me a 6000.00 shower surround of plastic.

I can do tile for less then that price. The sales person was in my house for almost 2 hours and would not leave. I caught the sales guy in several lies, he said they were local but when I looked it up the were from a different city. I don't remember where maybe Seattle or Spokane.

These companies are filth and like used car sales people. High pressure for ***.

5 comments
Anonymous
#1078213

Of course you can do tile for less you ***. I can make a frozen pizza for less then getting it delivered.

Anonymous
#922024

This site is not credible information. I found out that BathPlanet Spokane/Tri cities has a 3rd party independent non bias company that calls the customer after installation to get real customer reviews, then posts them accurately.

Its called Guild Quality they are used by some of the biggest company's in the country. After review I found out that the BathPlanet in the Spokane and Tri Cities area has an impeccable reputation with the BBB and Guild Quality. Out of 67 reviews they had no negative information listed. Do your research, if not with Guild Quality then BBB, I recommend both, on BBB I found they have 9 reviews on the BBB site 8 positive and 1 neutral, zero negative.

Like I said do your research. I did and found out the exact opposite of what has been listed on this pissed consumers site.

Anonymous
#898722

This is a ridiculous complaint. Any company that doesn't try to sell a job to a homeowner won't be in business too long.

This site is for pissed off customers and if you didn't purchase anything than you aren't a customer.

I do not work at Bath Planet and do not meddle in their affairs but if the only complaint about this company is sales tactics they can't be too bad. Good Night

Anonymous
#899387
@PissedConsumer898722

Yeah. Sales tactics do matter.

This company did the same thing to me.

Be prepared for high pressure. About 2 hours in the home trying to close the deal on first visit.

Anonymous
#884909

Did not do the work as outlined in the contract

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Bath Planet's reply to:

Not Happy

Thank you for writing Bath Planet to let us know about your concerns regarding the installation. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#544514 Review #544514 is a subjective opinion of poster.

Had work done in April, crew did not have all materials or tools needed to do the job. At least six trips to Home Depot.

After four days, job was finally complete. Doors were upside down, drain leaked into basement, caulk job was terrible, fixture not properly affixed to wall, etc. A few weeks later, a third party remedied most of the issues, but still not what we expected or paid for. It is now six months later and we discover that the shelves installed in corners, were not unwrapped, so now the plastic wrapping is peeling.

If we pull it up completely, it will pull out all of the caulk. Looks awful.

Bath Planet's reply to:

High pressure call

Thank you for writing Bath Planet to let us know about your concerns. The only reason we ask that all homeowners attend the appointment is because every bath system we manufacture is custom made. You both have to pick out and agree on the colors, styles, design, accessories, and hardware. If you're not able to or you have to check with your spouse or significant other, we aren't able to leave a price to the penny in writing that we lock in. In our experience there are always a number of questions that each homeowner has and we want to make sure that any customer who contracts with us at any time understands the entire scope of the project. We strive for 100% customer satisfaction from all homeowners. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#540533 Review #540533 is a subjective opinion of poster.

Thank you for your prior reviews. Put my name in a raffle and Won "$1000 towards bath" but when scheduling the apt for the sale rep to come out the pressure started.

Will your husband be there? We have to have both of you there! Why would you need my husband here I asked? That's just our stranded.

So you can take advantage of what we offer. It cost us money and time to come out and we don't want to have to do that twice. For everyone involved it's just easier if he is there. When I explained that my husband does not wish to have anything to do with this stuff, She would not let it go.

Well she said I will have to check to see if that's ok and call you back.

That's when I Read reviews and said no thanks!

2 comments
Anonymous
#886043

As owner of Bath Planet of Arizona, high pressure is not the reason for wanting both homeowners present for design consultations. The reason is that in order to avoid potential problems with one homeowner ordering one style or color and then the homeowner that wasn't there, not liking it when we come to install and not allowing us to start the job, which has happened to us twice this year, I ask to have both homeowners present. It's not to pressure people, it's to try and run my company as efficiently as possible.

Anonymous
#883436

Same here very high pressure this contest is a big scam.

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Bath Planet's reply to:

Bath Planet - Bathroom Work Review from Pittsburgh, Pennsylvania

Thank you for writing Bath Planet to let us know about your concerns. We apologize that the installation took longer than usual and that the installers didn't clean up after themselves. We train our dealers to leave someone's home cleaner than they found it. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#496521 Review #496521 is a subjective opinion of poster.

Had our bathroom done recently. I am not pleased at all.

Cuts were not straight, gaps were hideous. Their comment was, I ll caulk it and you'll never know. Materials were never on scene when needed, communication between workers and management was unheard of. Wall panels are not tight in many places.

We had given them extra days to do the job and in total took 6 days. The trash pile stayed in my yard for almost as long. We had changed our minds on a couple of things the next day after a salesman was here, the changes were never passed on when things started to arrive.

Gobs of caulking along edges and we still had to finish the caulking. I will never recommend this company to anyone.

2 comments
Anonymous
#884910

Put a board up to finish end of wall they put in. Now I can't open the drawers by that wall as they catch on their board.

They should have checked.

Left a huge mess. Did not put a tarp down like salesman said they would through rest of house.

Anonymous
#827142

Don't pay them. You have a contract if work was not done to your satisfaction.

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Bath Planet's reply to:

Bath Planet Spokane Wa High Pressure and Plastic ***

Thank you for writing Bath Planet to let us know about your concerns regarding the product. We believe our product is more maintenance free than tile and grout because our high tech polymer is non-porous where it doesn't have any holes in it that mold, mildew, dirt, soap scum, human skin cells, hair, and gunk would get stuck. This is also the reason why people have to use harsh chemicals when cleaning tile and grout. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#452979 Review #452979 is a subjective opinion of poster.

This sales rep was very high pressure and the product looked like plastic ***. The price was higher then our tile quote.

I am not sure how they stay in business but if you want to waste 2.5hrs of your day then call this people and be prepared to no 20 PLUS time. Must have been in our house 1.5 hours after the first no we don't pay the same day.

They also won't tell you they are not local like they claimed they were at the Fair. I know now to buy from one of our local companies.

1 comment
Anonymous
#859766

$9000 lesson for me. This company's contract is very restrictive and its set you up for next level the moment you start engaging with them. I hope I forget these memories quickly and move on with my life