shower bathroom job installation home tub sales experience house installers
Bath Planet's reply to:

Bath Planet - Customer Care Review from Morro Bay, California

Thank you for writing Bath Planet Corporate to let us know about your concerns regarding the lack of communication from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#842710 Review #842710 is a subjective opinion of poster.
Reason of review
Order processing issue

I signed a contract and paid a $5000.00 deposit on 12/7/2015. I'm still waiting for my new bathroom.

I've called several times and asked them to return my call.

When they finally return my call they always have an excuse. My next call will be to my lawyer.

Resolved
Bath Planet's reply to:

Resolved: No return call after appointment with Bath Planet Rep

Thank you for writing Bath Planet to let us know about your concerns regarding the lack of communication from our Design Consultant and our dealer's staff. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#814926 Review #814926 is a subjective opinion of poster.
Reason of review
No customer service at all!
Preferred solution
None.

In December 2015, I attended an event at WestWorld in Scottsdale, AZ. There I met Patricia Peters, a rep for Bath Planet, and arranged for a home consultation with one of the estimators for Bath Planet.

Ms. Peters gave me a Five Hundred Dollar coupon off the cost of the walk in tub. He arrived at my home in Scottsdale on 12/15/2015 at 11 a.m., and came in and measured for a walk-in tub in my master bathroom. Very pleasant fellow - but I never heard from him again!

No quote, no phone call, nothing! Strange! Today when I came across Ms. Peters card, I called the 623-388-8899 number on her card.

The receptionist answered the phone like she was in the middle of a fire, mumbled something at warp speed that I couldn't understand and slammed me on "hold." When she finally came back on the line, I laughingly said "If you worked for me and answered my business phone like you just did, I'd fire you." to which she replied "Well, I said...." and repeated the same words that she had just answered the phone with, and I couldn't understand that either! I asked to speak to Ms. Peters, and was put on hold again, and when she came back, she said "She's not answering her phone. Can I take a message?" at which point I gave up and said "No, thanks." I owned a couple of businesses in the PHX area, and if my employees responded to callers like that, I would be very unhappy.

Not a very good way to run a business, in my opinion. And certainly not the way to attract clients!

Bath Planet's reply to:

Shady Business | Bath Planet review from Adrian, Michigan

We apologize that our request for all homeowners to attend the appointment offended you. The only reason we asked that all homeowners attend the appointment is because every one of our bath systems is custom made. In order for us to leave you an exact price to the penny in writing, the homeowners have to pick out all of the colors, styles, designs, accessories, and hardware. In our experience, going out on so many free in-home consultations, we know that a number of questions always arise from both homeowners and we want to be able to answer those so each party knows that if you decide to contract with us there are no surprises. Any time we earn someone's business we strive for 100% customer satisfaction from all homeowners, not just the person who attended the appointment. We are sorry that we couldn't earn your business, and will do a better job explaining this to customers in the future.
Review
#810946 Review #810946 is a subjective opinion of poster.
Reason of review
Bad vibes

Came across Bath Planet at a Home Show this past weekend. Very friendly informative young man really sold us on their products.

We made app. Then later read reviews from this website and wasn't very happy. But decided to let them come for a 2nd opinion. They called to verify app today March 16, 2016 for tomorrow evening and because I couldn't be home he wanted to reschedule because their policy is they like both spouses to be there!!

Seems shady to me, not a good way to run a business or get clients.

No worries easnt meant to be

Bath Planet's reply to:

Couldn't even get a quote | Bath Planet review from Cleveland, Ohio

Thank you for writing Bath Planet to let us know about your concerns regarding our dealer not being able to run your scheduled appointment. A lot of our dealers call multiple times the day prior to confirm a scheduled appointment for the next day and we have to hear back from the customer to send out a Design Consultant. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve your issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#809324 Review #809324 is a subjective opinion of poster.
Cons
  • Whole process
  • Price quote
  • Sales person
Reason of review
Poor customer service

Scheduled an appointment a month ahead of time. Received a voicemail the evening before the appointment asking to call and confirm.

When I called in the morning to confirm because I was out until 10PM, I was told they overbooked and they would have to reschedule. I said never mind because I want to deal with an organization that keeps their appointments. I was met with a sob story of how they have been so busy and overbooked just like a doctor's office. My doctors don't overbook me.

They apparently realize that my time is valuable, as is theirs. I was called back a half hour later saying they could now keep the appointment, so I said fine, come out.

The man was nice enough, but said he'd follow-up later in the week with an email quote and give us a call. We have not received either, I'm not holding my breath.

Bath Planet's reply to:

Just a bad experience | Bath Planet review from East Longmeadow, Massachusetts

Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#803006 Review #803006 is a subjective opinion of poster.
Reason of review
Poor customer service

Bad experience. Asked for tiled panels and received solid panels.

They had already installed so we didn't want the trouble to remove. Asked for brushed nickle and got piece-meal with chrome. Installers made two gouges in wall, left many cigarette butts in the front yard, water leaked from plumbing into main floor ceiling, AND the plumbing is reversed (hot to the right - cold to the left) in the shower and sink. We have called many times to have these issues resolved and keep getting odd reasons they haven't come back out.

Spent quite a bit of money on this and very unhappy with customer service. We should have never paid them in full until we were completely satisfied.

Very pleased with our new bathroom as well as our experience with the company. | Bath Planet review from San Diego, California

Very pleased with our new bathroom as well as our experience with the company. - Bath Planet review
We had a great experience with Bath Planet. Saw them at a home show and were impressed with how friendly and professional the people in the booth were. The sales person was on time, polite and friendly and helped us pick out the walls and accessories. It took a couple of weeks for the installation to be scheduled but they had warned us that it would. The installation was very smooth the installers were professional, polite and friendly. They covered up our floors and did a really great job of cleaning up after they were done. Best of all the bathroom is GORGEOUS! We are really thrilled with how it came out. They spent a lot of time making sure that everything was just so and we could not be happier. We were pleasantly surprised by how solid and sturdy everything is. All the edges are nicely finished and it looks like it cost a lot more than it did. We got a couple of bids and Bath Planet was not the least expensive but it was worth it IMO. It is super easy to clean too. On a scale of 1-10 we'd give this experience a 10 and will be having them back when we are ready to do our guest bathroom. Very high quality product and professional installation.
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#797298 Review #797298 is a subjective opinion of poster.
Reason of review
Happy with the whole experience and the product.
Tags
Bath Planet's reply to:

Bath Planet - Estimate Review from Saint Paul, Minnesota

Thank you for writing Bath Planet to let us know about your concern regarding not receiving an itemized quote. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve your issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#797231 Review #797231 is a subjective opinion of poster.
Reason of review
Poor customer service

I had a estimate don't and after he got done he sat me down and just gave me a number. I asked how this was itemized and if I could get a itemized wore and he just said "they don't do that" thought that was sketchy.

Then he did what I have read other people had happen and he lowered the price a few times. And he was pretty pushy. My shower is in rough shape but he kept pushing that at me.

He was the first person I had come out cause I saw the company at the RV show. Not sure of there work but there sales techniques are very pushy.

Featured
Bath Planet's reply to:

Bad caulking in my bathroom | Bath Planet review from Coal Center, Pennsylvania

Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#783335 Review #783335 is a subjective opinion of poster.
Reason of review
Bad quality
Bad caulking in my bathroom - Bath Planet review
Bad caulking in my bathroom - Bath Planet review
Bad caulking in my bathroom - Bath Planet review
Bad caulking in my bathroom - Bath Planet review
Bad caulking in my bathroom - Bath Planet review
Bad caulking in my bathroom - Bath Planet review

There has to be a better way to join the seams this caulking is terrible.everyone that sees my bathroom can't believe someone would leave it like this. They person that installed it has been here twice and it hasn't changed.it is so heartbreaking to realize that you were deceived by these people.

I told a friend of mine about them and she also got hers done the caulking is worse than mine I can't believe this has happened my husband passed on 2years ago and this was the first project that I did on my own and it turned out terrible. I think if I would have had any idea this was how it would have turned I would not have done it.

40 upset customers out of 25,000+ completed in 2015- .0016% | Bath Planet review

While no company can make EVERYONE happy, BathPlanet does a great job making 98.4% customers happy. (Take 40 complaints and divide that by 25,000 jobs completed in 2015 alone to get .0016%for total of upset customers/competitors fake complaints) Please visit GuildQuality.com to see customer reviews taken by a neutral, 3rd party company for honest reviews, as opposed to sites that allow competitors to post bogus complaints. For any real customers that have posted on here, please contact BathPlanet.com and share your concern with us, and we will be happy to address your concerns. Also, please note that out of 230+ locations, the complaints you see here, may not represent your local dealer.
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#777151 Review #777151 is a subjective opinion of poster.
Pros
  • Product line
Reason of review
Good customer service
Bath Planet's reply to:

Poor quality workers | Bath Planet review from Indio, California

We started this job at the beginning of May 2015 and finished on May 7th.
Thank you for contacting Bath Planet regarding your concerns. We apologize for the issue with the glass on your shower door. Our dealer has indicated that they ordered a new door and offered compensation for the time it took to order and ship a new one. We hope you are 100% satisfied.
Review
#776802 Review #776802 is a subjective opinion of poster.
Cons
  • Whole process
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Price reduction
Tags
  • Bath Planet California

The 2-3 day job took about 7 weeks to complete. They re-plumbed the shower and closed up the wall without doing a leak check. It leaked they had to open up the wall and repair it and repair the wall again. (they did a nice job on the wall in the closet).

They installed the shower glass backwards the non streak coating belonged on the inside not the outside as it was installed another week to repair that. The foot rest was not fastened properly and had to be redone, another week.

A few months later someone from the company called to ask about the install we told her what we said here, we were told someone would contact us they have not. So beware look to your local contractors and stay away from these guys poor quality work and way overpriced for what they did.

J.S. from Indio, CA