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Thank you for writing Bath Planet Corporate to let us know about your concerns regarding the lack of communication from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Jenny...
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#842710 Review #842710 is a subjective opinion of poster.
Resolved
Thank you for writing Bath Planet to let us know about your concerns regarding the lack of communication from our Design Consultant and our dealer's staff. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at...
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#814926 Review #814926 is a subjective opinion of poster.
We apologize that our request for all homeowners to attend the appointment offended you. The only reason we asked that all homeowners attend the appointment is because every one of our bath systems is custom made. In order for us to leave you an exact price to the...
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#810946 Review #810946 is a subjective opinion of poster.
Thank you for writing Bath Planet to let us know about your concerns regarding our dealer not being able to run your scheduled appointment. A lot of our dealers call multiple times the day prior to confirm a scheduled appointment for the next day and we have to hear...
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#809324 Review #809324 is a subjective opinion of poster.
Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please...
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Review
#803006 Review #803006 is a subjective opinion of poster.
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet - Very pleased with our new bathroom as well as our experience with the company.
We had a great experience with Bath Planet. Saw them at a home show and were impressed with how friendly and professional the people in the booth were. The sales person was on time, polite and friendly and helped us pick out the walls and accessories. It took a...
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#797298 Review #797298 is a subjective opinion of poster.
Reason of review
Happy with the whole experience and the product.
Tags
Bath Planet's reply to:

Bath Planet - Estimate Review from Saint Paul, Minnesota

Thank you for writing Bath Planet to let us know about your concern regarding not receiving an itemized quote. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve your issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#797231 Review #797231 is a subjective opinion of poster.
Reason of review
Poor customer service

I had a estimate don't and after he got done he sat me down and just gave me a number. I asked how this was itemized and if I could get a itemized wore and he just said "they don't do that" thought that was sketchy.

Then he did what I have read other people had happen and he lowered the price a few times. And he was pretty pushy. My shower is in rough shape but he kept pushing that at me.

He was the first person I had come out cause I saw the company at the RV show. Not sure of there work but there sales techniques are very pushy.

Featured
Bath Planet - Bad caulking in my bathroom
Bath Planet - Bad caulking in my bathroom
Bath Planet - Bad caulking in my bathroom
Bath Planet - Bad caulking in my bathroom
Bath Planet - Bad caulking in my bathroom
Bath Planet - Bad caulking in my bathroom
Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. ...
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Review
#783335 Review #783335 is a subjective opinion of poster.
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

While no company can make EVERYONE happy, BathPlanet does a great job making 98.4% customers happy. (Take 40 complaints and divide that by 25,000 jobs completed in 2015 alone to get .0016%for total of upset customers/competitors fake complaints) Please visit...
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#777151 Review #777151 is a subjective opinion of poster.
Pros
  • Product line
Reason of review
Good customer service
Bath Planet's reply to:

Bath Planet in Indio, California - Poor quality workers

We started this job at the beginning of May 2015 and finished on May 7th.
Thank you for contacting Bath Planet regarding your concerns. We apologize for the issue with the glass on your shower door. Our dealer has indicated that they ordered a new door and offered compensation for the time it took to order and ship a new one. We hope you are 100% satisfied.
Review
#776802 Review #776802 is a subjective opinion of poster.
Cons
  • Whole process
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Price reduction
Tags
  • Bath Planet California

The 2-3 day job took about 7 weeks to complete. They re-plumbed the shower and closed up the wall without doing a leak check. It leaked they had to open up the wall and repair it and repair the wall again. (they did a nice job on the wall in the closet).

They installed the shower glass backwards the non streak coating belonged on the inside not the outside as it was installed another week to repair that. The foot rest was not fastened properly and had to be redone, another week.

A few months later someone from the company called to ask about the install we told her what we said here, we were told someone would contact us they have not. So beware look to your local contractors and stay away from these guys poor quality work and way overpriced for what they did.

J.S. from Indio, CA