Welcome to the Bath Planet Community
Bath Planet was created with the intention of helping homeowners obtain top-quality customer service, while avoiding sky-high remodeling prices. Our expert team of technicians is trained and experienced in providing homeowners like you with the quick, affordable renovation services that you deserve. Our products are made of the highest quality, durable acrylic and are designed to withstand the test of time. Our acrylic products have been stringently tested and evaluated and have earned us the prestigious Good Housekeeping Seal. The Seal is among the most trusted and widely-recognized consumer symbols in North America. Bath Planet is extremely proud of this accolade, and we are thrilled that the experts at Good Housekeeping believe in our products as much as we do. They even back up their claim with a two-year limited warranty, meaning the Institute will replace or refund the price paid for any Bath Planet acrylic product that proves to be defective. From our low-maintenance shower and bath solutions to the stunning finishing touches. Our expert installers will create the bathroom of your dreams – all in as little as a day!
Latest review first
Bath Planet in Fredericksburg, Virginia - Thank you!!
Dear fellow reviewers, I can't thank you enough for writing about your experience with Bath Planet. I had them over on Aug 13, 2015 to give me a quote on installing a shower and closet in my master bath. To give you an idea, the neighborhood is 25+ years old and the average house price is $250.000. After listening to the Sales Rep's marketing presentation about how wonderful the company is, I received a quote of $13,257!!!! The quote was written on a piece of paper with no line item breakdown. The only quote near that is $9,300 and that quote includes updating fixtures, tiling floors, painting, moving plumbing, installing a new exhaust fan/light combo. The product they use seems high quality, but the unprofessional quote, high price and your reviews have knocked them out of the competition. Thanks again so much for your reviews!! I know I have made the right decision.
Bath Planet - Remodeling Review from Brookfield, Connecticut
The most unprofessional company I've come across in a long time. Set up an appt for estimate explained it was my son's home and he lives out of state. Power of atty in place. Appt set up last week. Confirmed with me on Friday and then revs another annoying call to c/b to confirm. Spoke to them at 9 this morning and everything was set up for 1:30 appt. they called at noon to say my so needed to be on the premises in order for them to one out. After speaking with my atty he stated that was crazy since I will be hiring and paying for the job but the power of atty would suffice even though no necessary. The good news is that when I went on line to blog irradiated all the complaints. Thank god I didn't do business with this shabby company!
Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. ...View full review
Bath Planet - Bath Sealing Review from Fort Wayne, Indiana
Salesmen are exactly that...salemen. They tell you what you want to hear and when all is said amd done you dont get what you paid for. BP scams you out of money with a shaddy product. Having leaks amd its the second time around for them. They dont seal properly and installation is below par.
Thank you for writing Bath Planet to let us know about your concern with the wrong walk-in tub being ordered. We apologize that it took a month longer to get the correct tub ordered and installed, but are glad to hear you are happy with it. Our dealers pride...View full review
Thank you for writing Bath Planet to let us know about your concern about the lack of dealer communication and the turnaround time being longer. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal...View full review
Bath Planet - Labor Compensation Review from Villa Rica, Georgia
Do not buy from bath planet of atlanta. They do not pay their employees. They do not know what they are doing and their poor customers may never get what they paid for. Horrible installations and the owner John does not appreciate his customers.
Bath Planet did an awesome job on my Walk in shower. It took a little longer than expected to have it installed but overall we are very satisfied and would use them again. The reason we used Bath Planet was because the price was fair and they have a lifetime warranty....View full review
Reason of review
Bath Planet - Bathroom Remodel Review from Washington, District Of Columbia
It has been 2+months and my mothers bathroom is still not done. Its a small bathroom! Today they stood her up again. Bath Planet has bad customer service, they don't seem to care. We obviously not calling just because. They dont seem to be prepared with what they need for their projects. My mom has lost alot of time at work in order to get her bathroom finished but instead Bath Planet has wasted her time an money. Its very frustrating and Bath Planet needs to do something about this before further actions are taken place.
Bath Planet in Chicago, Illinois - What shower arm?, said the installer.
The installer added a 4" arm instead of the 13" one listed on the contract. When asked why he didn't install the 13" arm if he had a copy of the contract which shows that was what was agreed upon, he said, "Well, they didn't give it to me". I said, "and you installed a 4" instead". His reply was, "That's what they gave me". I called the company immediately afterwards and got a hold of the sales manager that said he would send a $100 credit. I told him that I would instead send an image of the arm I wanted and am PAYING for. Two weeks went by and no reply. I then called and asked for a different manager and that guy too. didn't do anything but provide an email where I sent an image of the replacement arm I wanted. Still nothing. I have already contacted an attorney and am ready to call the BBB.
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