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Bath Planet's reply to:

Bath Planet Staff Review from Palatine, Illinois

Thank you for writing Bath Planet to let us know about your concern regarding our Event staff member's behavior. She has since been terminated due to inappropriate behavior. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#692024 Review #692024 is a subjective opinion of poster.
Reason of review
Poor customer service

Would never use this company! Their sales rep at our local Street Fest was so rude!!

She was barking at adults and kids and using inappropriate language. She should not be dealing with people in any respect, let alone be in the sales field!

Thank you for contacting Bath Planet to express your concerns. We value your comments and have taken steps to make sure that this type of sales presentation won't happen again. Our initial consultation does take around 60 minutes, pending any questions. It is...
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Review
#689790 Review #689790 is a subjective opinion of poster.
Tags
  • Bath Planet Ny
Bath Planet's reply to:

Bath Planet in Fredericksburg, Virginia - Thank you!!

Thank you for writing Bath Planet to express your concerns. We apologize that we weren't able to convey the value of our product to justify the price quote you received. We advise all of our Dealers to instruct their Design Consultants to provide customers with a written quote to the penny.
Review
#686734 Review #686734 is a subjective opinion of poster.
Pros
  • Product line
Cons
  • Marketing presentation
  • Price quote
Reason of review
Pricing issue
Preferred solution
Price reduction

Dear fellow reviewers,

I can't thank you enough for writing about your experience with Bath Planet. I had them over on Aug 13, 2015 to give me a quote on installing a shower and closet in my master bath. To give you an idea, the neighborhood is 25+ years old and the average house price is $250.000. After listening to the Sales Rep's marketing presentation about how wonderful the company is, I received a quote of $13,257!!!! The quote was written on a piece of paper with no line item breakdown. The only quote near that is $9,300 and that quote includes updating fixtures, tiling floors, painting, moving plumbing, installing a new exhaust fan/light combo. The product they use seems high quality, but the unprofessional quote, high price and your reviews have knocked them out of the competition.

Thanks again so much for your reviews!! I know I have made the right decision.

Bath Planet's reply to:

Bath Planet - Remodeling Review from Brookfield, Connecticut

Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve your issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#684234 Review #684234 is a subjective opinion of poster.
Reason of review
Poor customer service

The most unprofessional company I've come across in a long time. Set up an appt for estimate explained it was my son's home and he lives out of state.

Power of atty in place. Appt set up last week. Confirmed with me on Friday and then revs another annoying call to c/b to confirm. Spoke to them at 9 this morning and everything was set up for 1:30 appt.

they called at noon to say my so needed to be on the premises in order for them to one out. After speaking with my atty he stated that was crazy since I will be hiring and paying for the job but the power of atty would suffice even though no necessary.

The good news is that when I went on line to blog irradiated all the complaints. Thank god I didn't do business with this shabby company!

Bath Planet's reply to:

Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. ...
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Review
#664869 Review #664869 is a subjective opinion of poster.
Bath Planet's reply to:

Bath Planet - Bath Sealing Review from Fort Wayne, Indiana

Thank you for writing Bath Planet to let us know about your concerns. We aren’t sure what our Design Consultant said or promised, but going forward our goal is to resolve the issue so you are 100% satisfied. We apologize for our Design Consultant and for the installation issues. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#654430 Review #654430 is a subjective opinion of poster.
Reason of review
Bad quality

Salesmen are exactly that...salemen. They tell you what you want to hear and when all is said amd done you dont get what you paid for.

BP scams you out of money with a shaddy product. Having leaks amd its the second time around for them.

They dont seal properly and installation is below par.

Thank you for writing Bath Planet to let us know about your concern with the wrong walk-in tub being ordered. We apologize that it took a month longer to get the correct tub ordered and installed, but are glad to hear you are happy with it. Our dealers pride...
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Review
#648897 Review #648897 is a subjective opinion of poster.
Thank you for writing Bath Planet to let us know about your concern about the lack of dealer communication and the turnaround time being longer. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal...
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Review
#640675 Review #640675 is a subjective opinion of poster.
Tags
  • Bath Planet Florida
Bath Planet's reply to:

Bath Planet - Labor Compensation Review from Villa Rica, Georgia

Thank you for writing Bath Planet to let us know about your concern as a former employee of this Bath Planet dealer.
Review
#634394 Review #634394 is a subjective opinion of poster.
Reason of review
Problems with payment

Do not buy from bath planet of atlanta. They do not pay their employees.

They do not know what they are doing and their poor customers may never get what they paid for. Horrible installations and the owner John does not appreciate his customers.

Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet did an awesome job on my Walk in shower. It took a little longer than expected to have it installed but overall we are very satisfied and would use them again. The reason we used Bath Planet was because the price was fair and they have a lifetime warranty....
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Review
#632742 Review #632742 is a subjective opinion of poster.
Reason of review
Good quality