shower bathroom job installation home tub sales experience house installers
Bath Planet's reply to:

Master craftsman pro remodeler for bath planet.

Thank you for writing Bath Planet to let us know about your concern as a former employee of this Bath Planet dealer.
Review
#591275 Review #591275 is a subjective opinion of poster.
Cons
  • No one liked working for them

I worked for bath planet as a lead guy pro remodel tech. bath planet looked for *** reasons not to pay their employees only to save money.

they worked us til sundown with promises to pay but when pay day came, they cut from our pay for the dumbest reasons. they are liers, cheaters, and never keep their word. especially that Bryan. i hope the state shuts them down.

the customers are never satisfied because of poor management from the office.

I entered a customers house who was already angry with bath planet for taking too long to start the remodel. i established a friendly relationship with the owners of the home, just when i was going to start working, bath planet pulled me out of there and made the customers wait another week till they started working on the house if they ever did.

Bath Planet's reply to:

Bath Planet - Sweepstakes Review from Coram, New York

Thank you for writing Bath Planet to let us know about your concern. We apologize that our dealer kept trying to contact you to schedule a Free In-Home Consultation. They have been advised to stop. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#584634 Review #584634 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Do not fill out a form to win a free bathroom they will keep calling and calling and if you do let them give you reprisal totally overpriced and they still keep calling a royal pain in the ***

Bath Planet's reply to:

Terrible Pushy Sales People | Bath Planet review from Renton, Washington

Thank you for writing Bath Planet to let us know about your concerns and we apologize that our dealer took too long to give you a quote. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#577207 Review #577207 is a subjective opinion of poster.
Reason of review
Sales Person Pushy

You better get ready to clear you entire day if you get an appointment for them to come see you. They will not leave your house until you say NO atleast 10 times.

It must be company policy of something. The sales rep was worst then any used car sales person I have met and I have purchased many vehicles. Don't believe their BBB reviews anyone can write those, and then they brag about their Guild Quality reviews, they must think people are ***, as this company only does reviews on customer you provide them, this means then never give any bad customers to the company so they don't get called.

This was about a 4 hour nightmare that I am regret. Hope others don't fall for their home show scams about winning a free remodel, they will hound you to the ends of the earth to get appointment.

Bath Planet's reply to:

BathPlanet Spokane/Tri Cities has empecable BBB & Guild Quality reviews | Bath Planet review

Thank you for pointing out very credible review sources. This is why our dealers use Guild Quality and the BBB to survey customers who bought and had Bath Planet products installed.
Review
#575338 Review #575338 is a subjective opinion of poster.
Reason of review
Good customer service

This site is not credible information. I found out that BathPlanet Spokane/Tri cities has a 3rd party independent non bias company that calls the customer after installation to get real customer reviews, then posts them accurately.

Its called Guild Quality they are used by some of the biggest company's in the country. After review I found out that the BathPlanet in the Spokane and Tri Cities area has an impeccable reputation with the BBB and Guild Quality. Out of 67 reviews they had no negative information listed. Do your research, if not with Guild Quality then BBB, I recommend both, on BBB I found they have 9 reviews on the BBB site 8 positive and 1 neutral, zero negative.

Like I said do your research. I did and found out the exact opposite of what has been listed on this pissed consumers site.

Bath Planet's reply to:

Bathroom remodel | Bath Planet review from Philadelphia, Tennessee

Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#569414 Review #569414 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Full refund
Tags
  • Bath Planet Seattle
  • Bath Planet Milford

We hiret bath planet to redo one small bathroom and build a large one this was a 33000.00 job. Well their workmanship is very poor quality I could have done a better job in the small bathroom.

So we are not going to allow them to do the large room as we want it to be a show piece. They never do what they say they are going to, and never call you back so we are hiring a different company to redo what they messed up and build our show piece bathroom, I will never use bath planet for anything again

Bath Planet's reply to:

Bordernline Fradulent claims about 'Prizes' | Bath Planet review from New Haven, Connecticut

Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#566220 Review #566220 is a subjective opinion of poster.
Cons
  • Sales
Reason of review
Problems with payment
Tags
  • Bath Planet Milford

On a recent Monday, 'C.' from Bath Planet CT contacted me to tell me I had won a $500 gift certificate after I had entered a raffle at a shopping center in Milford the weekend before. Great, right?

I tried to get a sense of the conditions of this prize because I was really only interested in replacing some fixtures and a showerhead and was told that it was pretty simple-- just check the website's online designer for details. I was cautiously optimistic since the website's program explicitly showed that they do work on fixtures.

After telling me to schedule a free in-home consultation, I did so for the following Friday morning, arranging to take some time off from work.

They never showed up.

I called the number on the website and was routed to a salesperson who couldn't tell me anything because he wasn't affiliated with the CT franchise. He couldn't even give me a contact number.

I looked up the old number they contacted me with on my phone and rang. When I called to figure out what was going on, nobody could tell me what had happened because "the technicians are out". I called numerous times over the course of the day to see what was going on. Again, nothing because "I'm just the book-keeper."

Finally, at 4pm I called again and managed to speak to "A," who acted incredulous about the whole thing, suggesting that he had no idea what I was talking about and that they "always call the night before to confirm appointments," and there's no mention of me anywhere in the system. 'C.' finally arrives to the office and I ask him what's going on. He "can't remember exactly, because there was a lot going on that day." Next, 'Alex' says that this $500 'prize' can only be applied to buy an overpriced bathroom remodel that costs "well over $1000."

Get your story straight and stop wasting people's time with claims about so-called prizes that border on fraudulent. They just want to get into your house to sell you some overpriced bathroom remodel that would almost certainly cost way less through a third-party.

Be careful with these people and don't waste your time with their claims about winning a 'prize' which is a discount over something that is massively overpriced.

Bath Planet's reply to:

Bath Planet - Sales Representative Review from Sweetwater, Tennessee

Thank you for letting us know about your concerns and we apologize to you and your parents. We always offer customers who want to contract with us on the first visit an intial visit rewards program, where because they save us time and money to not have to make a second visit, we pass the savings onto the customer if they are ready to start their project. We apologize for it coming across as a hard pressure sales tactic.
Review
#561257 Review #561257 is a subjective opinion of poster.
Reason of review
Poor customer service

The sales rep that came to my elderly parents home got so pushy..he actually got angry and angrier that we did not want to commit without time to confer, get other estimates. He actually became verbally abusive.

I would definetlt recommend to all getting estimates to BeWare ... don't cave in to the pressure.

Lots of companies out there... no need for such disrespectful tactics

Bath Planet's reply to:

Bath Planet Kennewick Wa - High Pressure Scam contest

Thank you for writing Bath Planet to let us know about your concerns. We understand that our products are not for everyone, however our high tech polymer is a non-porous material, which means unlike tile and grout it doesn't have any holes in it where mold, mildew, dirt, soap scum, human skin cells, and gunk, won't get stuck, causing you to have to use harsh and potentially dangerous chemicals to clean. With our products you only have to use warm soapy water and a sponge or washcloth and it will cut your cleaning time in half. We are sorry we couldn't earn your business despite the value. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#545347 Review #545347 is a subjective opinion of poster.
Cons
  • Sales
Tags
  • Bath Planet Yakima
  • Bath Planet Kennewick
  • Bath Planet Richland
  • Bath Planet Seattle

The sales person was high pressure. They used this contest at the home show to get my name and number said I had won a 1000 off but it was all a scam to sell me a 6000.00 shower surround of plastic.

I can do tile for less then that price. The sales person was in my house for almost 2 hours and would not leave. I caught the sales guy in several lies, he said they were local but when I looked it up the were from a different city. I don't remember where maybe Seattle or Spokane.

These companies are filth and like used car sales people. High pressure for ***.

Bath Planet's reply to:

Not Happy | Bath Planet review from Allison Park, Pennsylvania

Thank you for writing Bath Planet to let us know about your concerns regarding the installation. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#544514 Review #544514 is a subjective opinion of poster.

Had work done in April, crew did not have all materials or tools needed to do the job. At least six trips to Home Depot.

After four days, job was finally complete. Doors were upside down, drain leaked into basement, caulk job was terrible, fixture not properly affixed to wall, etc. A few weeks later, a third party remedied most of the issues, but still not what we expected or paid for. It is now six months later and we discover that the shelves installed in corners, were not unwrapped, so now the plastic wrapping is peeling.

If we pull it up completely, it will pull out all of the caulk. Looks awful.

Bath Planet's reply to:

High pressure call | Bath Planet review from Catalina Foothills, Arizona

Thank you for writing Bath Planet to let us know about your concerns. The only reason we ask that all homeowners attend the appointment is because every bath system we manufacture is custom made. You both have to pick out and agree on the colors, styles, design, accessories, and hardware. If you're not able to or you have to check with your spouse or significant other, we aren't able to leave a price to the penny in writing that we lock in. In our experience there are always a number of questions that each homeowner has and we want to make sure that any customer who contracts with us at any time understands the entire scope of the project. We strive for 100% customer satisfaction from all homeowners. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#540533 Review #540533 is a subjective opinion of poster.
Tags
  • Bath plant Arizona

Thank you for your prior reviews. Put my name in a raffle and Won "$1000 towards bath" but when scheduling the apt for the sale rep to come out the pressure started.

Will your husband be there? We have to have both of you there! Why would you need my husband here I asked? That's just our stranded.

So you can take advantage of what we offer. It cost us money and time to come out and we don't want to have to do that twice. For everyone involved it's just easier if he is there. When I explained that my husband does not wish to have anything to do with this stuff, She would not let it go.

Well she said I will have to check to see if that's ok and call you back.

That's when I Read reviews and said no thanks!