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Bath Planet's reply to:

Bath Planet - BathPlanet Spokane/Tri Cities has empecable BBB & Guild Quality reviews

Thank you for pointing out very credible review sources. This is why our dealers use Guild Quality and the BBB to survey customers who bought and had Bath Planet products installed.
Review
#575338 Review #575338 is a subjective opinion of poster.
Reason of review
Good customer service

This site is not credible information. I found out that BathPlanet Spokane/Tri cities has a 3rd party independent non bias company that calls the customer after installation to get real customer reviews, then posts them accurately.

Its called Guild Quality they are used by some of the biggest company's in the country. After review I found out that the BathPlanet in the Spokane and Tri Cities area has an impeccable reputation with the BBB and Guild Quality. Out of 67 reviews they had no negative information listed. Do your research, if not with Guild Quality then BBB, I recommend both, on BBB I found they have 9 reviews on the BBB site 8 positive and 1 neutral, zero negative.

Like I said do your research. I did and found out the exact opposite of what has been listed on this pissed consumers site.

Bath Planet's reply to:

Bath Planet in Philadelphia, Tennessee - Bathroom remodel

Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#569414 Review #569414 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Full refund
Tags
  • Bath Planet Seattle
  • Bath Planet Milford

We hiret bath planet to redo one small bathroom and build a large one this was a 33000.00 job. Well their workmanship is very poor quality I could have done a better job in the small bathroom.

So we are not going to allow them to do the large room as we want it to be a show piece. They never do what they say they are going to, and never call you back so we are hiring a different company to redo what they messed up and build our show piece bathroom, I will never use bath planet for anything again

Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your...
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Review
#566220 Review #566220 is a subjective opinion of poster.
Tags
  • Bath Planet Milford
Bath Planet's reply to:

Bath Planet - Sales Representative Review from Sweetwater, Tennessee

Thank you for letting us know about your concerns and we apologize to you and your parents. We always offer customers who want to contract with us on the first visit an intial visit rewards program, where because they save us time and money to not have to make a second visit, we pass the savings onto the customer if they are ready to start their project. We apologize for it coming across as a hard pressure sales tactic.
Review
#561257 Review #561257 is a subjective opinion of poster.
Reason of review
Poor customer service

The sales rep that came to my elderly parents home got so pushy..he actually got angry and angrier that we did not want to commit without time to confer, get other estimates. He actually became verbally abusive.

I would definetlt recommend to all getting estimates to BeWare ... don't cave in to the pressure.

Lots of companies out there... no need for such disrespectful tactics

Thank you for writing Bath Planet to let us know about your concerns. We understand that our products are not for everyone, however our high tech polymer is a non-porous material, which means unlike tile and grout it doesn't have any holes in it where mold,...
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Review
#545347 Review #545347 is a subjective opinion of poster.
Tags
  • Bath Planet Yakima
  • Bath Planet Kennewick
  • Bath Planet Richland
  • Bath Planet Seattle
Bath Planet's reply to:

Bath Planet in Allison Park, Pennsylvania - Not Happy

Thank you for writing Bath Planet to let us know about your concerns regarding the installation. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#544514 Review #544514 is a subjective opinion of poster.

Had work done in April, crew did not have all materials or tools needed to do the job. At least six trips to Home Depot.

After four days, job was finally complete. Doors were upside down, drain leaked into basement, caulk job was terrible, fixture not properly affixed to wall, etc. A few weeks later, a third party remedied most of the issues, but still not what we expected or paid for. It is now six months later and we discover that the shelves installed in corners, were not unwrapped, so now the plastic wrapping is peeling.

If we pull it up completely, it will pull out all of the caulk. Looks awful.

Thank you for writing Bath Planet to let us know about your concerns. The only reason we ask that all homeowners attend the appointment is because every bath system we manufacture is custom made. You both have to pick out and agree on the colors, styles, design,...
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Review
#540533 Review #540533 is a subjective opinion of poster.
Tags
  • Bath plant Arizona
Thank you for writing Bath Planet to let us know about your concerns. We apologize that the installation took longer than usual and that the installers didn't clean up after themselves. We train our dealers to leave someone's home cleaner than they found it. ...
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Review
#496521 Review #496521 is a subjective opinion of poster.
Bath Planet's reply to:

Bath Planet Spokane Wa High Pressure and Plastic ***

Thank you for writing Bath Planet to let us know about your concerns regarding the product. We believe our product is more maintenance free than tile and grout because our high tech polymer is non-porous where it doesn't have any holes in it that mold, mildew, dirt, soap scum, human skin cells, hair, and gunk would get stuck. This is also the reason why people have to use harsh chemicals when cleaning tile and grout. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#452979 Review #452979 is a subjective opinion of poster.
Tags
  • Bath Planet Yakima
  • Bath Planet Kennewick
  • Bath Planet Richland

This sales rep was very high pressure and the product looked like plastic ***. The price was higher then our tile quote.

I am not sure how they stay in business but if you want to waste 2.5hrs of your day then call this people and be prepared to no 20 PLUS time. Must have been in our house 1.5 hours after the first no we don't pay the same day.

They also won't tell you they are not local like they claimed they were at the Fair. I know now to buy from one of our local companies.