Installed very quickly

Bath Planet was able to schedule an emergency installation for us. They did a tub to shower conversion and it went very well. The installers were very polite, and they did a very good job of cleaning up after everything. All in all, I was very pleased with the installation and the speed they were able to do it with.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1345242 Review #1345242 is a subjective opinion of poster.
Reason of review
Fast order processing

I am pleased

The installers went above and beyond by even helping me with some mulch on their break. They did a great job. I am pleased with my shower.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1360620 Review #1360620 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Highly recommend Bath Planet

I had Bath Planet install a custom, floor-to-ceiling walk-in shower. Their quality, cost and professionalism made me choose them. They're the benchmark for the industry to follow. Anybody who doesn't use this organization would be doing themselves an injustice. Likewise, their installers are the benchmark for the world to follow. Their ability to communicate and implement was seamless, and they were absolutely above board in cleanliness. If people would allow Bath Planet to visit their homes and speak to them about their process and what they offer, they would be convinced that this is the bathroom company that they should do business with.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1345241 Review #1345241 is a subjective opinion of poster.
Reason of review
Good quality
Bath Planet's reply to:

Not sure

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance
ID
#1322788 Review #1322788 is a subjective opinion of poster.

I am a current customer. Ordered and put my deposit May 3 promised it would be completed by August.

Nope. It yet. Pan had to be redone. Okay I get that mistakes happen finally got install of 2 walls done 4 weeks later was told while waiting would be 5 days for the doors to be installed on the day of install I’m told oh no it will be 14 days or more.

And that full payment was expected. What!! Only half the work has been done!!! Not Happy it’s now August and have a shower outnod commission’for 14 days maybe more.

I text the project manager and he didn’t get back to me so the following Day I called and text again.

Finally he did call back saying he doesn’t like dealing with negative customers so that is why He didn’t call back. Well how would you feel pay nearly 10,000$ and only 1/2 shower is in my master bath

Great purchase decision experience

Dylan and Russ from the Milford Ct store stopped in to show us what was possible in our bathroom. They had great ideas, without pushing anything at us -- and they helped us came up with a beautiful design. We were so delighted that we signed up for the services on the same day. This is something we never do -- we always get multiple estimates. The owner of the company, Joe, was available when Dylan called, each time -- for consulting as we spoke about our options. The longer we spoke, the more comfortable my husband and I were with the company. Russ even stirred our pasta so it wouldn't stick -- while Dylan and I worked out the details. LOL - what service! Looking forward to the project!
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1311197 Review #1311197 is a subjective opinion of poster.
Location
Milford, Connecticut
Reason of review
Good customer service

Great job from start to finish

We liked the approach of Bath Planet and their explanation and the type of product that they had versus what we were getting done. Their sales rep was very courteous and listened to what we were talking about. He was very cooperative as well when working with the deal. The installation team was a party of one and the gentleman who did it put in a new bath shower fixture in our bathroom for us. He also put in a new base, sliding glass doors and re-upgraded a builder's type unit that was with our house when we bought it. He was very knowledgeable and neat. He made sure everything fit properly and didn't seem perturbed when he gets interrupted. So far, the quality of the work done has been good. Bath Planet's quote was accurate and they did a great job.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1317290 Review #1317290 is a subjective opinion of poster.
Reason of review
Good quality

My father says, thanks Bath Planet!

We are really happy with the overall experience we had with Bath Planet when looking for a new shower for my father. From the sales gal at the market who was friendly and knowledgeable to the salesperson who came to the house and explained everything so Dad understood. Not pushy or overpowering like other companies. Just a friendly and fun experience. Great price as well!!
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1317291 Review #1317291 is a subjective opinion of poster.
Reason of review
Good customer service

Very smooth installation

My husband and I needed out shower replaced in our master bath. Everyone was very friendly and informative. All the staff kept us informed of price and when the project would start. Kevin, who did our shower, kept us informed of when he would arrive, picked up his items at the end of the day, and kept things clean. We both love the shower, especially the hand-held shower head and the hand bars. Great Job!
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1317292 Review #1317292 is a subjective opinion of poster.
Reason of review
Good quality

Bath Planet helped my mother return home

I was looking for a company to convert my mother's tub to a shower and settled on Bath Planet to do the job. And was I ever glad. I was told it would take 4 days and it was to our specification and color. Well it was done exactly as we requested and allowed my 88 year old mother to return to her home. I would recommend them to everyone. Thanks Bath Planet.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1294399 Review #1294399 is a subjective opinion of poster.
Reason of review
Good quality

Very Efficient Installers

Our bathroom looks beautiful and updated. The installers did the work and completed it in two days! They were respectful, efficient, and didn't seem to mind all my intrusions for photos. I happily tell others about Bath Planet! It's a great product and easy to clean.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1294400 Review #1294400 is a subjective opinion of poster.
Reason of review
Good customer service

Will definitely use Bath Planet for our second bathroom

I love my new bathroom. The Salesman was great at helping me pick out what I wanted and the Installer went above and beyond. He stayed very late the last night to get it finished for us because it was a holiday weekend and he knew we wanted to move into the house. He was very considerate of us and always checked if it was ok before changing anything. We may be calling them again for the second bathroom. Very pleased.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

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#1294397 Review #1294397 is a subjective opinion of poster.
Reason of review
Good customer service

Beyond what I could have imagined

The entire process of remodeling my two bathrooms was beyond what I could have imagined. Bath Planet’s team did a phenomenal job. They were professional, personable, courteous and treating my home as if it were their own. I couldn’t have asked for a more pleasant experience. The bathrooms look absolutely amazing. I wish I could upload pictures with this review. Again, I want to thank the remodel team Braxton, Mark and Victor for a job well done. I also want extend thanks to Nick and Mike for their keeping me and Lollie informed and inspired.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1269054 Review #1269054 is a subjective opinion of poster.
Reason of review
Good quality
Bath Planet's reply to:

They are terrible. They never get back to you, Get someone else.

Thank you for writing Bath Planet Corporate to let us know about your concerns regarding the lack of communication from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela Swart for further assistance.
ID
#1257356 Review #1257356 is a subjective opinion of poster.
Reason of review
Poor customer service

I met with them for a quote. I left work to be there and met with Dylan.

I called 5 times and still cannot get a quote. They are terrible. I am going to another company. If they treat you this bad upfront, you cannot do business with them.

I now use Bath fitters. It was a complete waste of my time. Do not use them. There customer service is terrible.

Try to get different quotes from other companies.

I would never recommend this company or waste my time with them. If I read some of the reviews beforehand, I would have seen that other people have the same issue with them.

If a company cannot even get a quote to you, it speaks volumes about the company and this one was terrible. Even after speaking to one of the owners, they still didn't get back to me.

Wonderful Installers

We are so happy with our new bathroom. We were equally happy and pleased with the young men who gave of their time, talent and attitude when working our home for 3 days. I would adopt the whole crew!
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1269056 Review #1269056 is a subjective opinion of poster.
Reason of review
Good customer service

Highly recommend Bath Planet

I can’t say enough about how great this company is! Kudos to Bath Planet and most of all James! Excellent work and am so very happy with the end product. It’s beautiful. I highly recommend anyone looking for a walk-in shower this is your company you need!!!!
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1269057 Review #1269057 is a subjective opinion of poster.
Reason of review
Good quality