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Bath Planet's reply to:

Bath Planet - Not sure

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance
Review
#1322788 Review #1322788 is a subjective opinion of poster.

I am a current customer. Ordered and put my deposit May 3 promised it would be completed by August.

Nope. It yet. Pan had to be redone. Okay I get that mistakes happen finally got install of 2 walls done 4 weeks later was told while waiting would be 5 days for the doors to be installed on the day of install I’m told oh no it will be 14 days or more.

And that full payment was expected. What!! Only half the work has been done!!! Not Happy it’s now August and have a shower outnod commission’for 14 days maybe more.

I text the project manager and he didn’t get back to me so the following Day I called and text again.

Finally he did call back saying he doesn’t like dealing with negative customers so that is why He didn’t call back. Well how would you feel pay nearly 10,000$ and only 1/2 shower is in my master bath

Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Dylan and Russ from the Milford Ct store stopped in to show us what was possible in our bathroom. They had great ideas, without pushing anything at us -- and they helped us came up with a beautiful design. We were so delighted that we signed up for the services on the...
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Review
#1311197 Review #1311197 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We liked the approach of Bath Planet and their explanation and the type of product that they had versus what we were getting done. Their sales rep was very courteous and listened to what we were talking about. He was very cooperative as well when working with the...
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Review
#1317290 Review #1317290 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

My father says, thanks Bath Planet!

We are really happy with the overall experience we had with Bath Planet when looking for a new shower for my father. From the sales gal at the market who was friendly and knowledgeable to the salesperson who came to the house and explained everything so Dad understood. Not pushy or overpowering like other companies. Just a friendly and fun experience. Great price as well!!
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Review
#1317291 Review #1317291 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet - Very smooth installation

My husband and I needed out shower replaced in our master bath. Everyone was very friendly and informative. All the staff kept us informed of price and when the project would start. Kevin, who did our shower, kept us informed of when he would arrive, picked up his items at the end of the day, and kept things clean. We both love the shower, especially the hand-held shower head and the hand bars. Great Job!
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Review
#1317292 Review #1317292 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet helped my mother return home

I was looking for a company to convert my mother's tub to a shower and settled on Bath Planet to do the job. And was I ever glad. I was told it would take 4 days and it was to our specification and color. Well it was done exactly as we requested and allowed my 88 year old mother to return to her home. I would recommend them to everyone. Thanks Bath Planet.
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Review
#1294399 Review #1294399 is a subjective opinion of poster.
Reason of review
Good quality
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet - Very Efficient Installers

Our bathroom looks beautiful and updated. The installers did the work and completed it in two days! They were respectful, efficient, and didn't seem to mind all my intrusions for photos. I happily tell others about Bath Planet! It's a great product and easy to clean.
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Review
#1294400 Review #1294400 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Will definitely use Bath Planet for our second bathroom

I love my new bathroom. The Salesman was great at helping me pick out what I wanted and the Installer went above and beyond. He stayed very late the last night to get it finished for us because it was a holiday weekend and he knew we wanted to move into the house. He was very considerate of us and always checked if it was ok before changing anything. We may be calling them again for the second bathroom. Very pleased.
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Review
#1294397 Review #1294397 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

The entire process of remodeling my two bathrooms was beyond what I could have imagined. Bath Planet’s team did a phenomenal job. They were professional, personable, courteous and treating my home as if it were their own. I couldn’t have asked for a more pleasant...
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Review
#1269054 Review #1269054 is a subjective opinion of poster.
Reason of review
Good quality
Bath Planet's reply to:

Bath Planet in Milford, Connecticut - They are terrible. They never get back to you, Get someone else.

Thank you for writing Bath Planet Corporate to let us know about your concerns regarding the lack of communication from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela Swart for further assistance.
Review
#1257356 Review #1257356 is a subjective opinion of poster.
Reason of review
Poor customer service

I met with them for a quote. I left work to be there and met with Dylan.

I called 5 times and still cannot get a quote. They are terrible. I am going to another company. If they treat you this bad upfront, you cannot do business with them.

I now use Bath fitters. It was a complete waste of my time. Do not use them. There customer service is terrible.

Try to get different quotes from other companies.

I would never recommend this company or waste my time with them. If I read some of the reviews beforehand, I would have seen that other people have the same issue with them.

If a company cannot even get a quote to you, it speaks volumes about the company and this one was terrible. Even after speaking to one of the owners, they still didn't get back to me.