Install crew was very respectful

Bath Planet had the reputation and long term standing behind their work than when I go with the old Lowe's route and be stuck with what I get.  The sales rep was really nice and he answered all of our questions very thoroughly. We loved knowing exactly what's going to happen. I'm not big on salesmen, but he was a good one. We upgraded our master bath and put in a new shower and sink. The installers were very respectful of everything, and they kept everything clean. They were a good crew and they cleaned it all up in the end.  We would recommend them to other people.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1200397 Review #1200397 is a subjective opinion of poster.
Service
Bath Planet Sales Representative
Reason of review
Good customer service

Better materials and installed it in 2 days

I looked at four other companies and had three other sales representatives come to our home.  What Bath Planet won me over the most was the explanation of the installation and the materials. The materials were better than the other companies and the installation, instead of like a one-day rush, it was two days which makes sense. They had to take my existing tub out because it had rusted. So, it was a little bit more complicated than just putting the shower. And they had to remove the existing tub and the wall to make sure there was no mold. And then, instead of having the bath put back in, I had a shower stall put in.  So, for them doing it two days, that was a selling point for me.
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ID
#1180581 Review #1180581 is a subjective opinion of poster.
Service
Bath Planet Installation
Reason of review
Good quality

Bath Planet made my bathroom more accessible

I am a disabled veteran and I absolutely love my new walk in tub!!  The gentlemen involved in the whole process are true professionals. I didn't have any problems during the whole process. I would highly recommend Bath Planet to my friends.  Thank you for making my bathroom more accessible!
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ID
#1180582 Review #1180582 is a subjective opinion of poster.
Service
Bath Planet Bathtub Installation
Reason of review
Good quality

I love my new walk-in shower

I had a great experience when I had my bathroom redone to a walk I shower. They are professional and give you good advice, which honestly I don’t know anything about plumbing and bathroom renovations but they guide you through it. And I love how it turn out.
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ID
#1180584 Review #1180584 is a subjective opinion of poster.
Service
Bath Planet Shower Installation
Reason of review
Good quality

We connected with Bath Planet

Bath Planet converted my bathtub into a full walk-in shower.  We went to several companies and Bath Planet was one of the ones that we connected with. They were not aggressive, but were mindful about giving me calls and checking up on me. They had a sales rep come out to the house to do measurements and give us an estimate. We really liked him. He was transparent about everything.
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ID
#1161854 Review #1161854 is a subjective opinion of poster.
Service
Bath Planet Sales Representative
Reason of review
Good customer service

Bath Planet made it fun

We could not be happier with the incredible and beautiful shower Bath Planet created for us.  The entire experience - from consultation to install - was flawless! They took out both a shower stall and a tub and created a gigantic two-person shower. It is absolutely stunning! Hard to believe that someone might say a remodel process was fun - but it was. Our final result rivals what our friends have had done in their homes at double the time and double the cost! Craftsmanship, materials, and design exceeded our expectations.  We love what you did and can't wait to have you back out tackle the challenge on the second floor!
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ID
#1161855 Review #1161855 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality

Installation went great

We bought a shower insert from Bath Planet four months ago.  We liked their cost-effectiveness. Their sales rep was very accommodating and educational and he knew what he was talking about. The installation team was great and they cleaned up after themselves.  I would recommend Bath Planet to anybody.
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ID
#1161856 Review #1161856 is a subjective opinion of poster.
Service
Bath Planet Customer Care
Reason of review
Good customer service
Bath Planet's reply to:

Tried to up sell! Deceiving!

Thank you for contacting Bath Planet Corporate. We are sorry to hear that we couldn’t earn your business. All of our Bath Planet dealers are independently owned and operated, so we don’t control their pricing, we just manufacture the products. We don’t know the exact details of your project, but we do recommend that customers tear our their existing bathtub down to the studs, because it a lot of cases there is wood rot, water damage, mold or mildew behind the walls and we want to fix that before we install the new bath system. Doing a replacement would obviously cost more than just putting a bath liner over your existing tub. However, feel free to take a look at this 2017 Cost vs. Value website that shows the average cost of a full bathroom remodel and you’ll find that the pricing they gave you is not far off. http://www.remodeling.hw.net/cost-vs-value/bathroom-remodel?y=2017
author's review
ID
#1135737 Review #1135737 is a subjective opinion of poster.
Service
Bath Planet Sales Representative
Reason of review
Poor customer service

We had an appointment to find out about tiling or doing a tub surround. We were told we would have to have them tear everything down to the studs, buy a new tub from them.

They would also have to do all new plumbing and flooring to do the job, around 21,000 dollars! They wont just put the tub surround in.

He also said good luck getting someone to do the tub area for less than 10,000 dollars. I wont be pressured like that.

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Bath Planet installers were meticulous

Bath Planet took out our Fiberglass shower and replaced it with a beautiful acrylic shower system all in one day.  They also disposed of all used materials. The workers showed great expertise, were courteous, and meticulous in all they did. In addition, they replaced the bathroom fixtures, lights and mirror in the baths vanity area.  This group of workers are the best and I would highly recommend them!
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ID
#1142310 Review #1142310 is a subjective opinion of poster.
Service
Bath Planet Shower Installation
Reason of review
Good quality

We would highly recommend Bath Planet

The salesperson that came to my house was very good.  We had a connection so we decided to go with him. He was personable and my husband liked him too. He answered all the questions that we had. We bought the tub and enclosure and added a shelf. The installation team was very good and knowledgeable as well. Bath Planet has quality product, knowledgeable salesmen, qualified technician and they're always helping us.  I would recommend them.
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ID
#1142312 Review #1142312 is a subjective opinion of poster.
Service
Bath Planet Sales Representative
Reason of review
Good customer service

Everything went perfectly

Bath Planet did a good job on my parents’ house so I decided to use them.  The sales rep came to the house and gave me prices. I got to show them what they would do and I purchased two showers in July. The installation went perfectly too.  They did it in 2 days and it was an excellent experience overall.
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ID
#1142313 Review #1142313 is a subjective opinion of poster.
Service
Bath Planet Shower Installation
Reason of review
Good quality

Bath Planet made bathing for us safer

Back in April my wife fell and fractured her pelvis.  It was hard to get her into the bathtub so to make it easier for her, and even myself, to step in and just take a shower, we had Bath Planet take our bathtub out and convert it to a shower. My wife saw them advertised and we took the chance with it since the price was pretty good. Also, we looked it up on the computer what people were saying about them. The salesman came over and he went through everything. He was very good. I was leery at the beginning because I don’t know they could do something like that in one day. The installation team did a good job. This house was built in 1957, so the bathtub is this heavy old cast iron and I asked how they were going to get that out. They used a sledgehammer but they didn’t ruin my bathroom. I was surprised.
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ID
#1125426 Review #1125426 is a subjective opinion of poster.
Service
Bath Planet Shower Installation
Reason of review
Good quality

The sales rep that came out gave us an estimate was very thorough and showed us samples.  And when it was up to getting financed, they made it really easy to do it. We didn't have to go anywhere since we could do it over the phone. Once the financing was...
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ID
#1125428 Review #1125428 is a subjective opinion of poster.
Service
Bath Planet Sales Representative
Reason of review
Good customer service

Bath Planet remodeled our mobile home bathroom

We live in a mobile home and we had a fiberglass tub but my sister and I are on the heavy side and we could feel it.  We wanted a walk-in shower and everything was done exceptionally well. Everyone was friendly too. The Design Consultant came in and she helped us as much as she could. The crew came on the day that they were supposed to. They had the walk-in shower put in in five hours and did a beautiful work. Afterwards, they told us to give them a call if we have any issues and they would take care of it for us. When my sister came home from work, her jaw fell to the floor three times. She was so dumbfounded and we're really happy with the work done.  Bath Planet is great and I would recommend them to anyone.
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ID
#1125427 Review #1125427 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality
Bath Planet's reply to:

Previous negative review was never posted??

Thank you for writing Bath Planet Corporate to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
author's review
ID
#1120783 Review #1120783 is a subjective opinion of poster.
Service
Bath Planet Shower Installation
Cons
  • Marketing presentation
Reason of review
Poor customer service
Loss
$750
Preferred solution
Full refund
New Reviewer
Update by user Nov 26, 2017

Pissed Consumer asked if this issue has been resolved, it has not. Bath Planet did contact me by email to offer a resolution, if I would remove my reviews of the company they would refund my $749.30.

I accepted this offer and added they would have to stop the collection activity, once this was done I would remove my negative reviews of the company. They refused. And this is where it stands.

Now, it seems rather odd that they would offer to refund, but yet refuse to stop the collections activity. So, NO, this is not resolved!

Original review posted by user Oct 25, 2017

The Bath Planet of Arkansas, LLC in Hot Springs, AR has not returned my deposit of $749.30, they turned my account over for collections for over $6,700.00, even though they do not have a legally signed contract, and no work was ever done. After dealing with the BBB of Little Rock, AR, this company stated they would not continue trying to collect any monies from me (at that writing they were looking to collect over $3,000.00) but would not return my deposit.

But, I have received a collection notice for over $6,700.00 from ECC and Associates trying to collect the $6,700.00. There is no valid contract between Bath Planet and myself. The reverse side of the Purchase Agreement which contains the Terms and Conditions was never disclosed nor discussed with me. During the presentation by their salesman, it was never disclosed how their installation was handled, i.e.

having to order a shower door after installation of the shower base. None of the items listed on the reverse page were discussed. NOR IS MY SIGNATURE ON THIS PAGE ACCEPTING THESE TERMS AND CONDITIONS. I have obtained a copy of the Purchase Agreement which Bath Planet sent to my credit card company when I disputed the charge for the down payment.

Under the Miscellaneous section, they have added wording that is not on my copy. The salesman completed the front page, indicating the items being ordered, and I signed for the credit card information. Cris said my signature was needed for when I actually gave this information to Carla for the down payment. I also signed the Right of Rescission.

Bath Planet's response when I turned this into the BBB of Little Rock, AR to no signature on the back page, "It is standard to review all sides of any document before "you" place "your" signature. It is also customary to have the customer sign either side. It is not specific which side must be signed to create a binding contract". Meaning I, the customer, am responsible for making sure I turn over every piece of paper to determine where my signature is required.

Also, they are stating a signature on the front is acknowledging all of the information on the back page, even though there is clearly a signature line just below the statement "I understand and agree to the terms and conditions listed above". FOR A BUSINESS, THIS IS ONE OF THE MOST IGNORANT STATEMENTS THAT COULD BE MADE. There are Federal Consumer Laws which govern disclosures of any and all documents as well as what constitutes a binding contract. If this page had been properly disclosed and discussed with me, I would not have continued dealing with Bath Planet.

There is no valid contract, Bath Planet has stated there is no balance owed in their final response thru the BBB, therefore they need to refund the deposit. They also need to pull this account from collections, should this be reported on my credit then they will be sued for much more than my deposit of $749.30.

The BBB suggested if I want to continue pursuing this matter that I consult an attorney, or go through small claims court. Since my time is every bit important as the Company's, should I obtain an attorney, they will have a larger bill paying for my attorney.

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