Bath Planet was very professional

Bath Planet came out, gave me an estimate and explained very well to us what would take place.  They were very knowledgeable describing their product and I was impressed the most with their professionalism. They also had in-house financing which was perfect and made a huge difference. I had to have two baths done so I had to finance one of them. The installers were very good people, perfect gentlemen, and quiet that I didn’t even know they were there. They got the work done in the time they said and the dealer owner was very accommodating. He came and viewed the work being done and the process, and made sure everything was good.  It was overall a very good experience and I would love to work with them again if I needed work done again.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1096259 Review #1096259 is a subjective opinion of poster.
Reason of review
Good customer service
Resolved
Bath Planet's reply to:

Resolved: Bath Planet - Bathroom renovation - tub to shower& sink top for POIRO

Thank you for writing Bath Planet to let us know about the lack of communication from our dealer regarding your installation. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied and we will reach out to your local dealer. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
ID
#1087556 Review #1087556 is a subjective opinion of poster.
Reason of review
Order processing issue

Update by user Aug 17, 2017

Thanks to Shelley & Angela in Customer Service, and Mark the Project Mgr, our project is on track and scheduled for 31 Aug. Thanks for your prompt action. Pip & Herbie Poiro

Update by user Aug 17, 2017

Talked with Shelley in Customer Svc who relayed us to Mark, the Project Mr. He researched our project and scheduled the work for a 31 Aug & 1Sep completion.

On 16 Aug Angela followed up make sure that we had resolved the issues.

Thanks to everyone for taking such prompt action. Pip&Herbie Poiro

Update by user Aug 15, 2017

Attempted to contact Angela at 800-963-8817. This is nothing but an advertising line that referring me to yet another ad line.

Original review posted by user Aug 14, 2017

Contract signed and deposit check given to Mitchell Gearhart, BathPlanet Rep, on 12 Apr 2017. Understanding that work would take one day, at most 2 days beginning mid July 2017.

Received email from Mr Gearhart 6 Jun stating" I wanted to touch base with you about your project. We are receiving the rest of your parts and are being shipped within the next week. We will reach out to you with an install request.... I called him mid July, left a phone message to find out what happened.

A day later he called and without any explanation, said the 1st or 2nd week of Aug 2017 they would look to begin the work. It is now 14 Aug and we are still waiting for any info.

I'm writing this as we have not had the work done and no one from the company has contacted us. Please provide any info that would resolve this problem.

Bath Planet - Great experience with our 2 bathrooms

Not even six months ago, I had Bath Planet put in a tub and a shower pan, and rebuilt two bathrooms.  We found more damage than we thought, and they bent over backwards to help me finance and get the things fixed. The installation team was great.  Bath Planet took care of my needs and it was an overall great experience.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1096260 Review #1096260 is a subjective opinion of poster.
Reason of review
Good customer service

Found Bath Planet at a Show

We were at a business trade show and I liked the approach of the lady from Bath Planet.  We had them remodel our bathroom and the installation team was wonderful and I couldn’t have asked for a better team. I love the bathroom. And overall, it was a great experience with Bath Planet. They were personable.  I would recommend them to anyone.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1096261 Review #1096261 is a subjective opinion of poster.
Reason of review
Good quality

Bath Planet - Bath tub system

He was on time and did a fantastic job on our tub. So nice to be able to just step in instead of trying to get my legs over the tube to get in. Love it and looks so good as well. He cleaned up after himself and was very clean . We do not bath so will get lots of use of this. I would recommend this to any one who hates climbing over the tub to get in. Great idea especially for us that have aged and find it so hard to get into these newer deep tubs. We will enjoy this so much.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1081311 Review #1081311 is a subjective opinion of poster.

Thanks Bath Planet!

I just had my Jacuzzi tub removed to add a full shower.  As I am getting older I found it more difficult to climb over that tub to take a shower. At first I considered Bath Fitters, but I found their customer service to be horrible and I wanted to make sure that any damage under the tub or around the tub and shower was taken care of before I cover that space. Bath Planet came up after a Google search and I went straight to their showroom. The salesperson was friendly and immediately made an appointment to come to my home. I decided to have the tub to shower conversion done. He was at my home that day for more than 14 hours, and he came back the next day to finish. Bath Planet should give this man a raise!  I love my shower now.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1083004 Review #1083004 is a subjective opinion of poster.
Reason of review
Good customer service

Bath Planet - Stayed within my budget

I had Bath Planet remodel my tub, and the sales representative had an excellent presentation of different models.  He also taught me how I could stay in my budget and still have something real nice. The whole team was knowledgeable and friendly, and the installation crew was wonderful. My bathroom was remodeled in one day. It was very clean and they did a wonderful job. I love it.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1083005 Review #1083005 is a subjective opinion of poster.
Reason of review
Good quality

Bath Planet - Installed in 1 Day

I was skeptical about having a bath done in one day.  I have to tell you I would recommend Bath Planet to anyone considering this. They were so professional, as well as neat and clean and our bathroom looks fabulous. They are exceptional. Thank you.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1083007 Review #1083007 is a subjective opinion of poster.
Reason of review
Good customer service

Bath Planet - Highly recommend them

After a number of bids, we found an ad for Bath Planet.  It was close to us, so we went to the show room and spoke with the owner. He came to our house and gave us a bid. We loved the product and was very impressed with the installer. If anyone needs a new tub/shower, call Bath Planet.  You will love yours too.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1069584 Review #1069584 is a subjective opinion of poster.
Reason of review
Good quality

Bath Planet issue resolved.

Earlier I wrote a report on Bath Planet's work ethics and workmanship. After posting this the owner Paul, contacted us and helped resolve the issues. All is well now in Austin now. I don't have anything else to say about this now. Time will tell how the entire project will last and if any issue should arise, how will it be handled. I will say that the owner Paul , located in Dallas was very concerned about my issues and he did say they the problems will be taken care of. They were completed and finished by another contractor and they did complete the job. Bowen
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1063499 Review #1063499 is a subjective opinion of poster.
Pros
  • Issue resolved
Reason of review
Job is completed

Bath Planet - Installed before my surgery

I recently had knee surgery and Bath Planet went above and beyond to see that my shower was installed days before my surgery was scheduled. The work was completed in a short day and the workers were efficient and professional. You really went beyond my expectations.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1069585 Review #1069585 is a subjective opinion of poster.
Reason of review
Fast order processing

Thanks Bath Planet

The installers were professional, they worked as a team with a high level of confidence.  Tore out tub, prepared walls, plumbed, built walls back, installed glass slider doors, and caulked in under 6 hrs. IT IS BEAUTIFUL!!!!! I have requested the other shower unit to be renovated.  AWESOME EXPERIENCE!
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1069586 Review #1069586 is a subjective opinion of poster.
Reason of review
Good quality
Bath Planet's reply to:

Bath Planet - TERRIBLE!

Thank you for writing Bath Planet to let us know about your concerns regarding the lack of communication regarding your installation from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call us at 800-963-8827 and ask for Angela Swart for further assistance.
ID
#1058665 Review #1058665 is a subjective opinion of poster.
Cons
  • Bait and switch product
Reason of review
Not as described/ advertised
Loss
$7200
Preferred solution
Full refund

Our bath was supposed to be done the Friday before Memorial Day. They confirmed the time for the installer - 9 AM.

At 9:20 I'm calling since I had not heard from anyone. The install manager called and said the installer had a medical problem so they'd be out the following day at 9 AM. On Saturday at 9:30 I'm calling and only getting to leave voice mails. At 10 I get a call saying the installer was held up on a job but would be here soon.

At noon I called again and finally the sales guy called and said he'd find out what was going on and call me back. The installer himself called and said he'd be here by 2 PM. At 3 PM I'm calling again. The installer called and asked if he could work on Monday (Memorial Day).

He said if I'd let him he promised to be here by 8 AM. Again no show - no call. I called the sales guy and installation manager saying I wanted my $ back. The sales guy said he would get with the owner on Tuesday and PROMISED to call me with a way to make this right.

No Call. On Thursday I called and the owner spoke with me. When I said I wanted to cancel this and get my $ back, he said there would be no refund on my $2880 deposit. Long story but he agreed to give me a $500 or so discount and that he personally would make sure we were happy with the final product.

The installer showed on Wednesday and has done a good job but it's not the same quality material the sales guy showed us. It's much thinner and something I would not have bought. But it's not over. The 2nd day I asked if he'd finish today.

Then he asked if the sales guy had called. I said no.

Well it turns out they received the wrong ceiling material and would have to come back next week to finish. This has been a horrible experience.

Bath Planet finished the install a month earlier than planned

When we moved into our new home we knew right away we needed to remove the tub in the master bedroom and add a walk in shower.  We went to a number of different places but when we stopped at Bath Planet and were greeted at the door with a very knowledgeable gentleman, Todd. At that moment we decided we like what we saw and heard. Todd measured and explained what we needed to complete the job. They even finished it a month earlier than was planned. We could not be any happier with the final produce. It is easy to take care of and much easier for people our age to navigate getting in and out of the shower.  Thanks again for the wonderful addition to our master bath.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1055219 Review #1055219 is a subjective opinion of poster.
Reason of review
Fast order processing

Bath Planet earned an A+

From the salesman Mark to the installer Joe, Bath Planet delivered A+ service and quality. We love our new tub to shower conversion. We definitely would encourage anyone to use Bath Planet for any bathroom renovation you are planning.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1055220 Review #1055220 is a subjective opinion of poster.
Reason of review
Good quality