Bath Planet's reply to:

Bath Planet - In just one word....TERRIBLE!!

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
ID
#1432270 Review #1432270 is a subjective opinion of poster.
Pros
  • Shower is nice
Cons
  • Customer service and workmanship and not returning phonecalls
Reason of review
Bad work quality/poor customer service.
Preferred solution
Let the company propose a solution

Update by user Feb 28, 2019

February 28, 2019 - Here we are in a New Year and the bathroom remains the same. Although Bath Planet did reach out to me, they told me to contact the new local Bath Planet location due to the fact the one I dealt with is now out of business.

I have done that and I must say the owner did come to my home to assess the problems and agreed that there are areas that are not done correctly. He then told me he contacted the Corporate Office, but to date I have no concrete solutions of my issues. I contacted Bath Planet again today, and we are still going around in circles.

I will keep you posted as to the progress of lack of as soon as it becomes available. Much frustration....should never have happened this way.

Original review posted by user Dec 24, 2018

Contracted with Bath Planet in Freehold, NJ. The quote and the promises made by the estimator were fine and we went ahead and signed a contract in May for work to begin in early September.

The job entailed two bathrooms; one a total gut and the other a substantial update. By the first week of September, we had not heard back from them, so I called their office. She then scheduled our work to begin late September, early October. (Not what we had been promised).

A coordinator from Bath Planet contacted us just prior to the start date and said he had to measure. The measurements, video and all pertinent details were already done but we said sure, come over. He remeasured what was already measured and left. This told us that nothing had been ordered for our job to begin.

On the start date, the demo crew came over and that day, they did fine. Then we were told no one was coming the next day, but on the following day the paint/spackle crew would be here. They arrived and started spackling walls and ceilings and left for the day....with the window open. It was damp out.

The next morning they arrived and said they could not complete the work because the window was left open and the spackle did not dry. They would be here the NEXT day at 8:00AM. That day comes and by 10:30 no one arrived and we called the Office. Calling the office is another complaint because 9 times out of 10 no one answers the phone.

I left a message and about 1/2 hour later, the job scheduler calls and says what's wrong. Now it is after 11:00 and she tries to reach out to the crew and cannot get hold of them. So that day is now shot. She schedules someone else to complete the job and they do, but the job is absolutely terrible.

I could have done better. So another crew had to come and clean up the mess that was left. Frustration level is now 8 out of 10. Now comes the shower doors for the small bathroom.

The crew installs them and doesn't tell me that one of the doors is chipped at the bottom. They had put in the flooring and at the hallway where the two floors meet, they did not install the marble saddle that was promised to me and the floors are two different levels. The cabinet did not come in and we had to wait for that. They move onto the the master bath.

The cabinets were ordered incorrectly and one had to be returned and the one cabinet that was correct did not ship with doors. Now we find out that because of the Jewish Holiday, the factory was closed down for 2 weeks and you can not return nor get shipment of anything. So again, we wait. The shower stall was an oversized shower and we had ordered the insert with a texture.

Come to find out that you cannot have that size insert with texture because it shrinks the product 5 inches all around. So again, we have to wait for the product to be recut and resent. The flooring is put in in the master bath and we insisted on the marble threashold that was promised to us. In the meantime, the demolition work that was done destroyed door frames that never needed to be replaced, but now they have to.

The workers bringing product up and down the stairs dented, scratched and marked walls, doors, ceilings all along the way. Frustration level now at 11. Calling the office proved fruitless because, as I said, talking to an actual human is almost impossible. Days go by in between work spurts with no contact from the company.

We finally get a job foreman who takes over the task of cleaning up all of the messes caused by Bath Planet personnel. The work finally progresses and the 2 week job is not in it's 6th week with no real end in sight. The home stretch is installing the glass shower doors in the master. The crew comes over and cannot do the job because the glass is not the right size.

It has to be reordered again!!! A week later we are told the glass is in, and the chipped shower door from the guest bathroom is finally replaced and the marble threashold in that bath is installed with the level of the floor basically "hidden". The glass shower doors for the master bath are in, we are told, and will be installed in two days. Comes an unexpected snow storm and the installer will not do the job.

He comes the next day and does finish the shower and that all looks ok. In checking the walls and the ceiling in the master bath with the benefit of lighting, they are still not right. There are obvious pits and uneven work that can be seen by the naked eye. The guest bathroom had the water lines crossed and the cold was on the left/the hot on the right.

Not only that, but the water hot water line started leaking and in the middle of the night, water was pouring out of the cabinet and all over the floor. I shut off the valve only to realize that the shut off valve is half behind the installed cabinet and I had to get several wrenches to shut off the valve. At this point, I am livid!!! My husband and I changed out the water line and switched them where they belong.

This job cost us $25,000.00. Let me say that again...this job cost us $25,000.00 and not one thing was ordered on time or correctly and not one thing was installed or worked correctly. I couldn't be more displeased.

This was a very expensive job that we will be paying for the next 24 months. Not a good company and lousy customer relations.

Bath Planet's reply to:

Bath Planet - Not sure

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance
ID
#1322788 Review #1322788 is a subjective opinion of poster.

I am a current customer. Ordered and put my deposit May 3 promised it would be completed by August.

Nope. It yet. Pan had to be redone. Okay I get that mistakes happen finally got install of 2 walls done 4 weeks later was told while waiting would be 5 days for the doors to be installed on the day of install I’m told oh no it will be 14 days or more.

And that full payment was expected. What!! Only half the work has been done!!! Not Happy it’s now August and have a shower outnod commission’for 14 days maybe more.

I text the project manager and he didn’t get back to me so the following Day I called and text again.

Finally he did call back saying he doesn’t like dealing with negative customers so that is why He didn’t call back. Well how would you feel pay nearly 10,000$ and only 1/2 shower is in my master bath

Bath Planet's reply to:

Bath Planet - Worst experience ever...

Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela Swart for further assistance.
ID
#1115024 Review #1115024 is a subjective opinion of poster.
Cons
  • Sales person
  • Whole process
  • Customer service
Reason of review
Bad quality
Preferred solution
make repairs

Complaint: The shower installation has multiple defects that the company has failed to resolve despite the warranty. We had an acrylic shower installed in August 2016 by Paradise Home Improvements, in Ft.

Mill, SC. The sealant/caulking they used has continued to deteriorate and become discolored. The shower door has become loose and will not close properly. There is a cover missing from the base of the shower door frame that causes water to leak and drip, as well as retain water and mildew which cannot be cleaned out (health hazard).

The company has failed to resolve the issues despite our attempts over a year's period. We have been stood up on 4 occasions where the company said they would snd someone to fix the issues. On one occasion, on a weeknight, we were told someone would be out at 5 pm (not after 5, AT 5) and at 6:20 we called to find out where he was and we were told they were running late and it would be close to 8pm before they could arrive. This was a week night and the repairs would not be a "quick fix".

After a month of repeated phone calls they finally set a 9 am Saturday appt, which they showed up for, and the representative (Joe) told us: the shower door tray is missing a part that he would order and it would take about 2 weeks to get, in the mean time he would drill two drainage holes, which helped the water to drain, but still cannot be cleaned. He said the door required 5 screws, ours was installed with 3, which is why it has started to wobble and not close completely, he said he would fix that when he returned. He said the grouting used had "trash" in it, which meant there was debris in the material which has started to show through over time. After three weeks we had not heard back from Paradise , or Joe, and called again and another Saturday was scheduled for 9 am.

On the Friday night before they called to reschedule for Sunday at 10 am due to "another unfinished installation". We agreed, and Theresa, the third person to take over as production manager over the past year (we have had to start the whole resolution process over with each new person) and handle our complaints, promised the installer would be there Sunday 10AM. He did not call or show up. We called Theresa at 11 Am and she said "the installer had been up all night in the ER with a tooth problem and had been pain killers but she could send him out that afternoon".

Since the repairs were only supposed to take an hour (according to the installer, Joe) we had an event scheduled for that afternoon. Theresa again promised he would come out the following Saturday (today 10/14/2017) at 9 am, with the parts required to do the repairs. At 10:30 this AM he did not call or show up, we called Theresa and she said he was at another appt. but she would have him call us with an ETA.

By 11 AM he had not called and we called Theresa again, and every 30 minutes since then, and our calls go to voice mail and unanswered. This has been the continued pattern of behavior from this company over the last year. They have lied to us and the BBB several times (his name was Jeff Becker) by saying they have contacted us, when in fact it is we who have had to continually reach out to them for resolution. There was only one occasion where they initiated an attempt.

Dan (Jeff said he fired Dan, Theresa said he "retired earlier than expected") called my spouse at work and said "I'm in the area, call me right back and I'll come fix the problem".We called back and said we would meet him after we got off work (we can't just leave our jobs!) and he said no he was already out of the area and said he would get back to us, but he never did. Most of this is stated in our previous complaint with exception of the additional last five weeks since Theresa has taken over, with still no resolution to our problems, only more broken promises. Desired Resolution: We want the promises made to us to be kept: the sealant replaced, the door stabilized, the missing part(s) installed. We want our appointments kept as promised and our calls returned by someone who will be honest with us.

Joe, the new installer explained what the causes were and explained the problems he recognized with the installation that were incorrectly done by Paul (also no longer with the company) the initial installer sent by Paradise Home. We just want the repairs to this work completed so we no longer have to deal with this company.

Bath Planet's reply to:

Bath Planet - Left cement floor showing

Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
ID
#1095349 Review #1095349 is a subjective opinion of poster.
Pros
  • Tub is nice
Cons
  • Not fixing the floor to begin with when the tub was put in
Reason of review
Poor customer service
Preferred solution
fix the dam thing!!!!

I ordered a new tub through Bath Planet in April of 2016. It took you forever to finally put it in, but they did a good job when they finally did it.

The only thing was the new tub was narrower than the old one and left a 2 inch gap between the linoleum and the tub. I continued to try to contact you to see if you could fix this and finally someone came out about four or five months ago and said, oh yes we can fix this (I also asked for another towel bar). So far, I have not heard one word from you. I have the extra linoleum and even the glue to fix this, but I have not heard one word from you.

For $7000.00 (& more) I think you could fix this. It is kind of disgusting to look at a nice tub, but then look down to see cement slab showing in front of the tub.

Are you guys always this slow??? Donna McCord 765-296-3366 argeneau@comcast.net

Bath Planet - Poor customer service and workmanship
Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please...
View full review
Resolved
ID
#1042635 Review #1042635 is a subjective opinion of poster.
Bath Planet's reply to:

Bath Planet - Estimate done, chose another company

We apologize that it took longer than expected to get you a written quote. Every bath system we manufacture is custom made so it can take awhile to pick out all of the colors, designs, accessories, styles, and hardware. Our Design Consultant also has to take measurements of your existing tub or shower. We always offer customers who want to contract with us on the first visit an intial visit rewards program, where because they save us time and money to not have to make a second visit, we pass the savings onto the customer if they are ready to start their project. We apologize for it coming across as a hard pressure sales tactic.
ID
#870924 Review #870924 is a subjective opinion of poster.
Pros
  • Variety of walls to choose from for shower
Cons
  • Long estimate
Reason of review
Pricing issue

The literature and salesperson were smooth...but the appointment lasted forever and it was late at night. I felt like they tried to "close" the sale on the spot which made me really uncomfortable.

The estimate was a joke too...written down on a sticky note for $9500...definitely shop around. When I called them back and mentioned my other quotes they automatically dropped it $1000. I think they are shady so there's no way I would hire them. I live in the Midwest US so people typically get deals done on the hood of their truck but asking for 10 grand on a project I could do myself I felt was ludacris.

They kept pushing for a sale too but the dude didn't get a hint so I kicked him out of my house after 3 hours. Don't go with this company...

Bath Planet's reply to:

Bath Planet - 1 day remodeling joke

Thank you for contacting us regarding this issue with your installation being scheduled two months after you signed the contract. We typically have a 4-6 week turnaround from ordering the product, to receiving it, and then scheduling the install. Every individual bath system we sell across the country is custom made, which is why we let each customer know about the 4-6 week turnaround. We apologize for not being about to install the job sooner.
ID
#720274 Review #720274 is a subjective opinion of poster.
Pros
  • I like the shower enclosure
Cons
  • Did not get what we paid for
Reason of review
Poor customer service
Preferred solution
My doors fixed

I gave bath plate 1/2 of my payment on 4/22/2015 and they started work around the 27th of June. I will admit that I had company June 14 thru 17 and I did not want the bathroom torn up while they were here.

The sales person I had, had left the company by the time they started work but she had taken a Video of what I wanted. The contract was not very specific, so instead of asking me what I really wanted they just ordered whatever. By the time they had finished, around September 5th I got most of what I had ordered. The only exception was the shower door.

This one does not have the coating on it that the sales rep had sold me and is not the same looking as the one I ordered. I was willing to accept this one but after a few days of use the towel bar broke (September 22).

It has yet to be fixed and this is October 20th. If I had it to do again I would run not walk away from this company!

3 comments
Anonymous
#1148643

This company is a wife and husband team that pretend that they're a huge company they are liars and thieves and don't pay their subcontractors

Anonymous
#1108596

I see so many bad reviews for all the Bath companies that I give up about thinking about changing my bath. Thank you all for your reviews.

Anonymous
#1066321

Bath planet is to come today to repair the towel bar on the shower door. It has been broken since September 21 or 22. It was so long ago I can remember for sure.

View more comments (2)
Bath Planet's reply to:

Bath Planet - Walk In Tub Review from Pittsburgh, Pennsylvania

Thank you for writing Bath Planet to let us know about your concern with the wrong walk-in tub being ordered. We apologize that it took a month longer to get the correct tub ordered and installed, but are glad to hear you are happy with it. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve your issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#648897 Review #648897 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Salesman took 21/2 hours of our time to tell us he could give us a price lower than our lowest quote. We told him repeatly we needed a "walk in tub" since I am having double knee replacement in Oct.

when the installers brought the tub it was not what we ordered ! Then I called the manager only to be given a hard time about what we ordered. After 2 weeks we finally signed a contract for what we needed. It took another month to get the tub installed.

The installers did a great job and only Alex at the store was helpful. They told us we would have to keep the original tub in our garage and sell it on Craig's List!

I wish I would have read the reviews first ! Management and sales department awful !

Bath Planet's reply to:

Bath Planet - Waste of my time and money

Thank you for writing Bath Planet to let us know about your concern about the lack of dealer communication and the turnaround time being longer. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve your issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#640675 Review #640675 is a subjective opinion of poster.
Cons
  • Treated like a bother
  • Did not get what we paid for
  • Sales
Reason of review
Pricing issue
Loss
$13000
Preferred solution
Let the company propose a solution

We were told that the project would take 6-8 weeks from the time that we signed the contract. Well it took about 12 weeks and was a complete rip off.

There was very poor communication and every time that I called they had no clue what I was talking about. I told them that I wanted gray grout and somehow I ended up with white. I was told that after mopping a few times the true color will come out, yep its still white. The material is poor, the doors were put on wrong and the glass is impossible to clean.

Paid WAY too much money for a bathroom that I have spent more time trying to fix than was put into remodeling it. Will NEVER use bath planet or granite transformations again!!!!!!

Bath Planet's reply to:

Bath Planet - Bathroom remodel

Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#569414 Review #569414 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Full refund

We hiret bath planet to redo one small bathroom and build a large one this was a 33000.00 job. Well their workmanship is very poor quality I could have done a better job in the small bathroom.

So we are not going to allow them to do the large room as we want it to be a show piece. They never do what they say they are going to, and never call you back so we are hiring a different company to redo what they messed up and build our show piece bathroom, I will never use bath planet for anything again

1 comment
Anonymous
#919908

You should contact good housekeeping. All bath planet work is guaranteed by them. You should be able to get your money back

Contact Bath Planet Customer Service

Website:
www.bathplanet.com
Mailing Address:
1800 Industrial Drive
Libertyville, Illinois 60048
USA
Phone:
(855) 432-2512
Contact Bath Planet Customer Service

Bath Planet Products and Services Reviews

Product or Service Reviews
Installation  3.5 22
Customer Care  1.0 16
Bathroom Remodeling  2.4 39
Sales Representative  2.9 14
Shower Installation  4.0 66

Latest Question

We are close to having a tub and shower installed. I asked Robert about under the installation .

My question is what do you use under the enclosure to prevent moisture build up. Please provide us with an answer before we have this installed. Thank you, Bobbi and Bob Ryan 2439 E. Hoover Avenue Orange, CA 92867 714-633-0923

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