Recommend Bath Planet of Indianapolis

Both installers did an excellent job installing my new walk in shower and new flooring. Recommended Bath Planet of Indianapolis to my friends as well.”
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1925051 Review #1925051 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Bath Planet - Premo did an amazing job!

Premo just left after taking out our old tub and replacing it with a new one and also doing our surrounding walls. He was so very professional, neat, quiet and respectful of our house. He worked very hard and never took a break that I saw. Our bathroom looks amazing. Thank you Premo!

User's recommendation: I would ask for Premo for any installation work that needs to be done.

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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1820228 Review #1820228 is a subjective opinion of poster.
Location
Schaumburg, Illinois

Bath Planet of Indianapolis team is beyond professional

My wife and I just replaced our master bath shower and we could not be more thrilled with how it turned out. The Bath Planet of Indianapolis team is beyond professional beginning with the design planning, financial aspects, installation team, and follow up inspections. Each step of the way has been smooth and we would recommend them to anyone.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1813073 Review #1813073 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Bath Planet - Our bathroom looks beautiful!

Bath Planet of Indianapolis’ installers were so courteous and friendly. They cleaned up the work site after every phase. Work was completed in a timely manner. The salesman was not pushy. The management and crew worked with our schedule and unique circumstances. I highly recommend using this company! Our bathroom looks beautiful!
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1813074 Review #1813074 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Bath Planet of Indianapolis

My wife and I are very happy with our newly remodeled bathroom from Bath Planet of Indianapolis. The walk-in shower and the new flooring are beautiful. We want to thank Ms. Katy in the front office for keeping us updated with our order and installing date and time. I would like to thank Mr. Mooney for the detail and layout of our new bathroom. We also want to thank Mr. Lee the installer for the great work on the installation and on how he treated our home and project as if it was his home. GREAT JOB BATH PLANET TEAM!
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1813076 Review #1813076 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Bath Planet - will use them again!

Excellent service, we have a shower installed just over a year ago and Bath Planet of Indianapolis really stands by their work. They came out just this week to check on the quality of the work done and it has really held up. Very responsive and willing to adjust to your needs, will use them again!
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1813077 Review #1813077 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Bath Planet's reply to:

Bath Planet - Walls dont match

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue, so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Erin in Customer Care for further assistance.
ID
#1624960 Review #1624960 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
Bath Planet - Walls dont match
Bath Planet - Walls dont match

We had a shower installed an i ordered juparana granite an its perfect accept the wall with the shelving are so off totality dont match

Resolved
Bath Planet's reply to:

Resolved: Bath Planet - Never Use BathPlanet

Thank you for taking the time to update the star ranking from a 1 star review to a 5 star review and mark this issue Resolved. We appreciate your business and are glad that Bath Planet Corporate able to help facilitate a resolution to the issues with your local dealer.
ID
#1587743 Review #1587743 is a subjective opinion of poster.
Pros
  • On site workers
Cons
  • Horrible customer service
Reason of review
Poor customer service
Preferred solution
Price reduction

Update by user Jul 20, 2019

After a short discussion with the owner of Bath Planet who contacted me shortly after I sent in this review, I wished I would have not sent this bad review in. He explained some things to me and based on my contract everything fell into place.

It was my misunderstanding so I had to come back to this review to acknowledge my mistake. The administrative side of the company has my apology for the misunderstanding.

Once again, I will say the work on my bathroom was great and just talking to the owner made me feel much better. I stand corrected and encourage everyone to use Bath Planet.

Original review posted by user Jul 14, 2019

The administrative side of this company is the worse I have ever seen. Steve was the representative who came to my house to sale me on their product.

I was sold on their product but had no idea what I was in store for.

The date they were to arrive to begin redoing one of my bathroom's was on a Monday. After buying into their product it was scheduled six weeks out to give time for parts go arrive. I NEVER heard from the salesman (Steve) again after the sale until the night before the Monday they were scheduled to arrive to begin the work. Steve called to say there was a part which did not arrive so they redoing would have to wait.

I then scheduled it for a week out.

The workers arrived and began work on the following Tuesday. At the time of the sale I was told the redoing would take 2-3 days. The workers arrived on time and began work. There was one problem after another and the workers were not to blame.

After working for two days the workers approached me to inform me the parts they were given did not include an arch over the window, but a straight line top window. They informed me Steve had not ordered the right part and they did not know how to put an arch in even if they had it. They said they had not been trained to install an arch and another person would have to come to do that. They left the site informing me they could not do anything else until the person came to do the arch.

Almost two days later I heard nothing from Steve.

I sent him a text letting him know my displeasure with the work. He text back saying he would get right on it and he would personally come to my home to ensure the work would be completed in the next two days. Steve never showed up but the same two workers showed up the next day hoping they cold install the arch correctly. The workers did a great job but in all the work took eight days and I never heard from Steve again other then to say he would ensure he would give me a great deal once the work was completed.

It has now been six days since the work was completed and I have yet to hear from Steve.

I have held the payment while only wanting to hear from them to let them know about my displeasure.

I want to ensure the workers are paid so I am going to mail in the authorization to get them paid.

I would recommend no one to use this company to do work within their homes. They are unreliable, have no integrity, do not care about the customer after the sale is made, and have no sense of urgency to satisfy the customer.

Bath Planet - Long History of great work

We have worked with Sho-Pro and Bath Planet of Indianapolis on various projects over the last 15 years. I have very pleased with their service, their products, and any follow up. Judith Ford (jford001@indy.rr.com)Zip Code: 46032
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1569983 Review #1569983 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Contact Bath Planet Customer Service

Website:
www.bathplanet.com
Mailing Address:
1800 Industrial Drive
Libertyville, Illinois 60048
USA
Contact Bath Planet Customer Service

Thanks to Bath Planet Installers

I am extremely satisfied with the quick installation by Bath Planet of Indianapolis and how good my bathroom looks. Also happy with the professional and knowledgeable installers. Jenifer Cauther (jeshalle33@gmail.com) Zip Code: 46902
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1569981 Review #1569981 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Bath Planet finished ahead of schedule

Bath Planet of Indianapolis delivered a great product and installation. They finished ahead of schedule, which was great because we had guests coming over. The Installer was also professional and courteous. James Grabowski (megrabber@yahoo.com) Zip Code: 46063
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1569980 Review #1569980 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Highly Recommend Bath Planet of Indianapolis

Bath Planet of Indianapolis was very good during the install and leading up to install. Any problems we have had they have been quick and accurate on any repairs or questions. We would highly recommend them and really enjoy our new bathroom. Calvin Dowell (calvin_storm1321@yahoo.com) - Zip Code: 47909
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1569979 Review #1569979 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Very Happy with Bath Planet Indianapolis

I am very happy with the service I received from Bath Planet of Indianapolis. I had been thinking About converting my tub/shower combo into a walk-in shower for several months. I finally made the call to Bath Planet Indianapolis and they gave me a appointment the very next day. The salesman was very informative as he went into details about the benefits associated with walk-in tubs and how it would add value to my property. The best thing I liked about the salesperson was he was not overbearing and after careful consideration I decided to move forward with the project. The installation guys arrived on time and proceeded to work diligently until the job was finished. They cleaned up after they were done and left my home as clean as then found it. Overall the entire experience was pleasant and professional. I would gladly recommend Bath Planet Indianapolis to family and friends or anyone looking to make changes in their bathrooms.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1486305 Review #1486305 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Bath Planet - What a great Experience

I am extremely happy with the service I received from Bath Planet. I had been thinking About converting my tub/shower into a walk-in shower for over a year. I just didn't want to make a mistake or have strangers in my home. I finally made the call to Bath Planet and they gave me a appointment the very next day. The salesman was very informative as he went into details about the benefits associated with walk-in tubs and how it would add value to my property. The best thing I liked about the salesperson was he was not overbearing and after careful consideration I decided to move forward with the job. The installation guys arrived on time and proceeded to work persistent until the job was finished. They cleaned up after they were done and left my home as clean as then found it. Overall the entire experience was pleasant and professional. I would surely recommend Bath Planet to family and friends or anyone looking to make changes to their bathrooms. Gabriel Harden Greenwood, IN
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1483178 Review #1483178 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Reason of review
Good quality

Bath Planet of Indianapolis’ installers were very careful with our Pups

Bath Planet of Indianapolis: I want to thank you for my new tub/shower surround. Chris & Jeremy did a wonderful job preparing the area for dust & safety, removal & install. They were patient with my pups, and efficient with their work. The quality of the product was exactly as presented. They even hung the shower rod I purchased. Please feel free to contact me as a reference for anyone in need of a shower/tub replacement.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1486308 Review #1486308 is a subjective opinion of poster.
Location
Indianapolis, Indiana