Bath Planet's reply to:

Thank you for writing Bath Planet Corporate to let us know about your concerns regarding the lack of communication from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela for...
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#1502647 Review #1502647 is a subjective opinion of poster.
Phoenix, Arizona
Bath Planet's reply to:


Our Central Arizona dealer has repeatedly tried to contact Mr. Everett via the phone number provided to try and understand and resolve the issues in this complaint. We apologize to Mr. Everett, but unfortunately neither his name, email, or phone number is in our Central Arizona dealer's database so we don't believe that Mr. Everett even contracted with us. If he used a different name or phone number please call our Office at 800-963-8827 and ask for Jenny Carstensen so we can make you 100% satisfied.
#916339 Review #916339 is a subjective opinion of poster.
  • Will not stand behind installation
  • Poor quality
Reason of review
Bad quality
Preferred solution
Full refund

Exactly one year ago, I had two bathrooms remodeled using a Bath Planet subcontractor representing their company. Several weeks ago, my wife noticed our laminate flooring on the exterior wall of the remodeled shower looking funny. I pressed my foot against it and "SQUISH".

The floor clearly had standing water under it and appears to have been getting worse over time. I start by calling the Bath Planet installer only to find they were out of business - BIG SURPRISE.

I call another general contractor to come identify the leak and discover the *** plumbing performed had been leaking inside of my wall for nearly a year creating a serious mold issue, ruining my laminate flooring, and discovering the Bath Planet *** installers used plain silicone to attach the acrylic garbage liner to my old tile and it was slowly coming loose to the point my new general contractor showed me strips he literally pulled off the wall due to degradation.

So, I've now paid twice to have a shower remodeled in one year with the second time being done with beautiful tile and accents for less than I paid for a cheap *** product sold as the next "whiz-bang" solution to your bathroom remodel problem. More importantly, I have a second bathroom which I will not let my family use due to fear it will fall apart.

Long story short, rather just remodeling a shower after paying twice I could have remodeled my entire bathroom.

Bath Planet DOES NOT stand behind anything other than their cheap acrylic liners which simply don't hold up, gather mold, and honestly look CHEAP after being installed.

Save a bit more money, find a real company that stands behind their work, and fix your bathroom with TILE!!!!!!!!!!!!!!

Contact Bath Planet Customer Service

Mailing Address:
1800 Industrial Drive
Libertyville, Illinois 60048
(855) 432-2512
Contact Bath Planet Customer Service

Bath Planet Products and Services Reviews

Product or Service Reviews
Installation  3.5 22
Customer Care  1.0 16
Bathroom Remodeling  2.4 39
Sales Representative  2.9 14
Shower Installation  4.0 66

Latest Question

We are close to having a tub and shower installed. I asked Robert about under the installation .

My question is what do you use under the enclosure to prevent moisture build up. Please provide us with an answer before we have this installed. Thank you, Bobbi and Bob Ryan 2439 E. Hoover Avenue Orange, CA 92867 714-633-0923

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