We bought 2 bathrooms from Bath Planet

I bought two bathrooms, replacing our shower stall, and replacing a bathtub from Bath Planet and the price was right.  The reps were great and we agreed with what products we wanted. Also, the installation guys did everything perfectly according to schedule.  Bath Planet got the job done in the time they said they would get it done and we're happy with our experience.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1109165 Review #1109165 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality
Resolved
Bath Planet's reply to:

Resolved: Bath Planet - Bathroom renovation - tub to shower& sink top for POIRO

Thank you for writing Bath Planet to let us know about the lack of communication from our dealer regarding your installation. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied and we will reach out to your local dealer. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
ID
#1087556 Review #1087556 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Order processing issue

Update by user Aug 17, 2017

Thanks to Shelley & Angela in Customer Service, and Mark the Project Mgr, our project is on track and scheduled for 31 Aug. Thanks for your prompt action. Pip & Herbie Poiro

Update by user Aug 17, 2017

Talked with Shelley in Customer Svc who relayed us to Mark, the Project Mr. He researched our project and scheduled the work for a 31 Aug & 1Sep completion.

On 16 Aug Angela followed up make sure that we had resolved the issues.

Thanks to everyone for taking such prompt action. Pip&Herbie Poiro

Update by user Aug 15, 2017

Attempted to contact Angela at 800-963-8817. This is nothing but an advertising line that referring me to yet another ad line.

Original review posted by user Aug 14, 2017

Contract signed and deposit check given to Mitchell Gearhart, BathPlanet Rep, on 12 Apr 2017. Understanding that work would take one day, at most 2 days beginning mid July 2017.

Received email from Mr Gearhart 6 Jun stating" I wanted to touch base with you about your project. We are receiving the rest of your parts and are being shipped within the next week. We will reach out to you with an install request.... I called him mid July, left a phone message to find out what happened.

A day later he called and without any explanation, said the 1st or 2nd week of Aug 2017 they would look to begin the work. It is now 14 Aug and we are still waiting for any info.

I'm writing this as we have not had the work done and no one from the company has contacted us. Please provide any info that would resolve this problem.

Found Bath Planet at a Show

We were at a business trade show and I liked the approach of the lady from Bath Planet.  We had them remodel our bathroom and the installation team was wonderful and I couldn’t have asked for a better team. I love the bathroom. And overall, it was a great experience with Bath Planet. They were personable.  I would recommend them to anyone.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1096261 Review #1096261 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality

Bath Planet - Bath tub system

He was on time and did a fantastic job on our tub. So nice to be able to just step in instead of trying to get my legs over the tube to get in. Love it and looks so good as well. He cleaned up after himself and was very clean . We do not bath so will get lots of use of this. I would recommend this to any one who hates climbing over the tub to get in. Great idea especially for us that have aged and find it so hard to get into these newer deep tubs. We will enjoy this so much.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1081311 Review #1081311 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling

Bath Planet - Stayed within my budget

I had Bath Planet remodel my tub, and the sales representative had an excellent presentation of different models.  He also taught me how I could stay in my budget and still have something real nice. The whole team was knowledgeable and friendly, and the installation crew was wonderful. My bathroom was remodeled in one day. It was very clean and they did a wonderful job. I love it.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1083005 Review #1083005 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality

Bath Planet - Installed in 1 Day

I was skeptical about having a bath done in one day.  I have to tell you I would recommend Bath Planet to anyone considering this. They were so professional, as well as neat and clean and our bathroom looks fabulous. They are exceptional. Thank you.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1083007 Review #1083007 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good customer service

Thanks Bath Planet

The installers were professional, they worked as a team with a high level of confidence.  Tore out tub, prepared walls, plumbed, built walls back, installed glass slider doors, and caulked in under 6 hrs. IT IS BEAUTIFUL!!!!! I have requested the other shower unit to be renovated.  AWESOME EXPERIENCE!
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1069586 Review #1069586 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality
Bath Planet's reply to:

Bath Planet - TERRIBLE!

Thank you for writing Bath Planet to let us know about your concerns regarding the lack of communication regarding your installation from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call us at 800-963-8827 and ask for Angela Swart for further assistance.
ID
#1058665 Review #1058665 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Cons
  • Bait and switch product
Reason of review
Not as described/ advertised
Loss
$7200
Preferred solution
Full refund

Our bath was supposed to be done the Friday before Memorial Day. They confirmed the time for the installer - 9 AM.

At 9:20 I'm calling since I had not heard from anyone. The install manager called and said the installer had a medical problem so they'd be out the following day at 9 AM. On Saturday at 9:30 I'm calling and only getting to leave voice mails. At 10 I get a call saying the installer was held up on a job but would be here soon.

At noon I called again and finally the sales guy called and said he'd find out what was going on and call me back. The installer himself called and said he'd be here by 2 PM. At 3 PM I'm calling again. The installer called and asked if he could work on Monday (Memorial Day).

He said if I'd let him he promised to be here by 8 AM. Again no show - no call. I called the sales guy and installation manager saying I wanted my $ back. The sales guy said he would get with the owner on Tuesday and PROMISED to call me with a way to make this right.

No Call. On Thursday I called and the owner spoke with me. When I said I wanted to cancel this and get my $ back, he said there would be no refund on my $2880 deposit. Long story but he agreed to give me a $500 or so discount and that he personally would make sure we were happy with the final product.

The installer showed on Wednesday and has done a good job but it's not the same quality material the sales guy showed us. It's much thinner and something I would not have bought. But it's not over. The 2nd day I asked if he'd finish today.

Then he asked if the sales guy had called. I said no.

Well it turns out they received the wrong ceiling material and would have to come back next week to finish. This has been a horrible experience.

Bath Planet - Poor customer service and workmanship
Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please...
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Resolved
ID
#1042635 Review #1042635 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling

Fantastic job Bath Planet!

About a year and a half ago, we had a problem with our shower floor leaking.  So I called Bath Planet and one other company, but then we decided on Bath Planet because we got a better offer as far as the product, what they were planning to do and the price difference were concerned. They had to remove everything and all the tiles around the shower and then put a new lining, faucet, flooring and door. The installer did a fantastic job. He was very polite and he cleaned up after himself. We were pleased with the whole installation and they did a fabulous job.  I’d recommend them to anyone.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1042183 Review #1042183 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good customer service

Bath Planet’s installers were on time and efficient

I was dreading having this put in due to the mess.  I was expecting to not have a shower for a couple of days. I was so surprised, more like amazed!! The installers were prompt and efficient like I've never seen before! My old shower tile, and tub were removed and a beautiful new shower was put in, in less than 6-7 hrs. I was overwhelmed with it. Perfect in every way. The walk in shower is beautiful!! Works fabulous! The installers were so neat, no mess what so ever!! Highly recommend Bath Planet.  The best experience ever A++++++ 5 gold stars!!!!
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1029502 Review #1029502 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality

Bath Planet is the best

I was amazed at the transformation that took place, and all in only two days time!   The two installers did an outstanding job and were very professional in how they answered any questions that we had. They took care to cover all the work area from the front door to the master bath in which they had to work, taking care of protecting all our furniture. This being our first experience with a remodel, I must say, we could not be more impressed!! Thank you Bath Planet for giving us exactly what we ordered. You guys are 'THE BEST'!!
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1017301 Review #1017301 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality

We remodeled both our bathrooms with Bath Planet

We got an estimate for 2 bathrooms, we were a little concerned about how much it was going to cost but knowing that we had a lifetime warranty and all the service they included helped us to make the decision to go forward.   We had some minor issues with the installs but everything was taken care of just like they promised. The workers were timely and efficient and professional. It's nice to know that they stand by their products and their word and they will be there for us after the job was completed. There aren't many contractors around that will still be around even after the job is completed. I will recommend Bath Planet to everyone.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1017306 Review #1017306 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality

I’d highly recommend Bath Planet

I went with Bath Planet because I wanted my walk-in shower to look similar to what they did for my friend. The sales rep showed me numerous samples that had been previously done so that I can make an educated choice on what I wanted to do. It was a smaller bathroom so they had to custom-fit both the doors as well as a ceiling panel in order to make it fit correctly and make it work with the decor. The installation team kept me in the loop at all times, maintained a clean working environment, and made sure they cleaned up after themselves when they took off. They always communicated to me and let me know the progress - where we were, where we were going, and any suggestions they had to make the job better. I have discussed Bath Planet with many of my friends, and I would highly recommend them if anybody needs a remodeling project.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1004614 Review #1004614 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality

Bath Planet helped us solve multiple problems

What a great job and experience I had with Bath Planet.  They found a problem with a roof leak into the area where my new walk-in shower was to go. They got me a roofer, got the problem fixed and continued to complete my shower in record time.  I have already passed their name on to two other people wanting to convert to a walk-in shower. I really appreciate the professional work and attitude of this company and their employees.  Thank you!
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#984328 Review #984328 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality