Thanks Bath Planet

The installers were professional, they worked as a team with a high level of confidence.  Tore out tub, prepared walls, plumbed, built walls back, installed glass slider doors, and caulked in under 6 hrs. IT IS BEAUTIFUL!!!!! I have requested the other shower unit to be renovated.  AWESOME EXPERIENCE!
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1069586 Review #1069586 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality
Bath Planet's reply to:

TERRIBLE! | Bath Planet

Thank you for writing Bath Planet to let us know about your concerns regarding the lack of communication regarding your installation from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call us at 800-963-8827 and ask for Angela Swart for further assistance.
Review
#1058665 Review #1058665 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Cons
  • Bait and switch product
Reason of review
Not as described/ advertised
Loss
$7200
Preferred solution
Full refund

Our bath was supposed to be done the Friday before Memorial Day. They confirmed the time for the installer - 9 AM.

At 9:20 I'm calling since I had not heard from anyone. The install manager called and said the installer had a medical problem so they'd be out the following day at 9 AM. On Saturday at 9:30 I'm calling and only getting to leave voice mails. At 10 I get a call saying the installer was held up on a job but would be here soon.

At noon I called again and finally the sales guy called and said he'd find out what was going on and call me back. The installer himself called and said he'd be here by 2 PM. At 3 PM I'm calling again. The installer called and asked if he could work on Monday (Memorial Day).

He said if I'd let him he promised to be here by 8 AM. Again no show - no call. I called the sales guy and installation manager saying I wanted my $ back. The sales guy said he would get with the owner on Tuesday and PROMISED to call me with a way to make this right.

No Call. On Thursday I called and the owner spoke with me. When I said I wanted to cancel this and get my $ back, he said there would be no refund on my $2880 deposit. Long story but he agreed to give me a $500 or so discount and that he personally would make sure we were happy with the final product.

The installer showed on Wednesday and has done a good job but it's not the same quality material the sales guy showed us. It's much thinner and something I would not have bought. But it's not over. The 2nd day I asked if he'd finish today.

Then he asked if the sales guy had called. I said no.

Well it turns out they received the wrong ceiling material and would have to come back next week to finish. This has been a horrible experience.

Poor customer service and workmanship - Bath Planet
Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please...
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Resolved
Review
#1042635 Review #1042635 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling

Fantastic job Bath Planet!

About a year and a half ago, we had a problem with our shower floor leaking.  So I called Bath Planet and one other company, but then we decided on Bath Planet because we got a better offer as far as the product, what they were planning to do and the price difference were concerned. They had to remove everything and all the tiles around the shower and then put a new lining, faucet, flooring and door. The installer did a fantastic job. He was very polite and he cleaned up after himself. We were pleased with the whole installation and they did a fabulous job.  I’d recommend them to anyone.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1042183 Review #1042183 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good customer service

Bath Planet’s installers were on time and efficient

I was dreading having this put in due to the mess.  I was expecting to not have a shower for a couple of days. I was so surprised, more like amazed!! The installers were prompt and efficient like I've never seen before! My old shower tile, and tub were removed and a beautiful new shower was put in, in less than 6-7 hrs. I was overwhelmed with it. Perfect in every way. The walk in shower is beautiful!! Works fabulous! The installers were so neat, no mess what so ever!! Highly recommend Bath Planet.  The best experience ever A++++++ 5 gold stars!!!!
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1029502 Review #1029502 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality

Bath Planet is the best

I was amazed at the transformation that took place, and all in only two days time!   The two installers did an outstanding job and were very professional in how they answered any questions that we had. They took care to cover all the work area from the front door to the master bath in which they had to work, taking care of protecting all our furniture. This being our first experience with a remodel, I must say, we could not be more impressed!! Thank you Bath Planet for giving us exactly what we ordered. You guys are 'THE BEST'!!
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1017301 Review #1017301 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality

We remodeled both our bathrooms with Bath Planet

We got an estimate for 2 bathrooms, we were a little concerned about how much it was going to cost but knowing that we had a lifetime warranty and all the service they included helped us to make the decision to go forward.   We had some minor issues with the installs but everything was taken care of just like they promised. The workers were timely and efficient and professional. It's nice to know that they stand by their products and their word and they will be there for us after the job was completed. There aren't many contractors around that will still be around even after the job is completed. I will recommend Bath Planet to everyone.
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1017306 Review #1017306 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality

I’d highly recommend Bath Planet

I went with Bath Planet because I wanted my walk-in shower to look similar to what they did for my friend. The sales rep showed me numerous samples that had been previously done so that I can make an educated choice on what I wanted to do. It was a smaller bathroom so they had to custom-fit both the doors as well as a ceiling panel in order to make it fit correctly and make it work with the decor. The installation team kept me in the loop at all times, maintained a clean working environment, and made sure they cleaned up after themselves when they took off. They always communicated to me and let me know the progress - where we were, where we were going, and any suggestions they had to make the job better. I have discussed Bath Planet with many of my friends, and I would highly recommend them if anybody needs a remodeling project.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#1004614 Review #1004614 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality

Bath Planet helped us solve multiple problems

What a great job and experience I had with Bath Planet.  They found a problem with a roof leak into the area where my new walk-in shower was to go. They got me a roofer, got the problem fixed and continued to complete my shower in record time.  I have already passed their name on to two other people wanting to convert to a walk-in shower. I really appreciate the professional work and attitude of this company and their employees.  Thank you!
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#984328 Review #984328 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality

So much easier to clean than tile and grout | Bath Planet

I had my bathroom remodeled 5 months ago with custom made shower. I was very happy with the install but even happier with the cleaning. This has been the easiest shower to maintain ever. I just spray it with the bathroom cleaner they provided and wipe up once a week. No problem with staining or getting the shower clean. This was a big problem in the past with the amount of dirt and grime that boys bring in after working in barn or on vehicles. Would highly recommend this product.
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Review
#967815 Review #967815 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good customer service