Product: Bath Planet Bathroom Remodeling Clear all filters (37 of 37 reviews match)
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Bath Planet's reply to:

Bath Planet - TERRIBLE!

Thank you for writing Bath Planet to let us know about your concerns regarding the lack of communication regarding your installation from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call us at 800-963-8827 and ask for Angela Swart for further assistance.
Review
#1058665 Review #1058665 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Cons
  • Bait and switch product
Reason of review
Not as described/ advertised
Loss
$7200
Preferred solution
Full refund

Our bath was supposed to be done the Friday before Memorial Day. They confirmed the time for the installer - 9 AM.

At 9:20 I'm calling since I had not heard from anyone. The install manager called and said the installer had a medical problem so they'd be out the following day at 9 AM. On Saturday at 9:30 I'm calling and only getting to leave voice mails. At 10 I get a call saying the installer was held up on a job but would be here soon.

At noon I called again and finally the sales guy called and said he'd find out what was going on and call me back. The installer himself called and said he'd be here by 2 PM. At 3 PM I'm calling again. The installer called and asked if he could work on Monday (Memorial Day).

He said if I'd let him he promised to be here by 8 AM. Again no show - no call. I called the sales guy and installation manager saying I wanted my $ back. The sales guy said he would get with the owner on Tuesday and PROMISED to call me with a way to make this right.

No Call. On Thursday I called and the owner spoke with me. When I said I wanted to cancel this and get my $ back, he said there would be no refund on my $2880 deposit. Long story but he agreed to give me a $500 or so discount and that he personally would make sure we were happy with the final product.

The installer showed on Wednesday and has done a good job but it's not the same quality material the sales guy showed us. It's much thinner and something I would not have bought. But it's not over. The 2nd day I asked if he'd finish today.

Then he asked if the sales guy had called. I said no.

Well it turns out they received the wrong ceiling material and would have to come back next week to finish. This has been a horrible experience.

Resolved
Bath Planet's reply to:

Bath Planet - Poor customer service and workmanship - Resolved

Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 877-922-8475 and ask for Angela Swart for further assistance.
Review
#1042635 Review #1042635 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Pros
  • Very sad
  • Variety of walls to choose from for shower
  • Material
Cons
  • Poor quality
  • Lack of communication
  • Marketing presentation
Reason of review
Poor customer service
Loss
$13000
Preferred solution
Let the company propose a solution
Bath Planet - Poor customer service and workmanship

Picked up a contract with Bath Planet in Austin to redo our shower stall. This job started the week before Easter and it is the 3rd.

of May . The work has not been completed and the foreman pulled the worker off our job to start a new job in Lockhart. Our bathroom is a mess and the shower is still not usable. Everytime I call the foreman, Kevin, and he tells me that he was just going to call me.

Today he said that he would be here to meet with me, NO SHOW..... This is going to court. Very poor business practices and poor workmanship.

I'm quite sure others have the same problems with this company. Do not use this company.

Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

 So I called Bath Planet and one other company, but then we decided on Bath Planet because we got a better offer as far as the product, what they were planning to do and the price difference were concerned. They had to remove everything and all the tiles around...
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Review
#1042183 Review #1042183 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good customer service
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

I was so surprised, more like amazed!! The installers were prompt and efficient like I've never seen before! My old shower tile, and tub were removed and a beautiful new shower was put in, in less than 6-7 hrs. I was overwhelmed with it. Perfect in every way. The walk in shower is beautiful!! Works fabulous! The installers were so neat, no mess what so ever!! Highly recommend Bath Planet...
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Review
#1029502 Review #1029502 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

They took care to cover all the work area from the front door to the master bath in which they had to work, taking care of protecting all our furniture. This being our first experience with a remodel, I must say, we could not be more impressed!! Thank you Bath Planet...
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Review
#1017301 Review #1017301 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

It's nice to know that they stand by their products and their word and they will be there for us after the job was completed. There aren't many contractors around that will still be around even after the job is completed. I will recommend Bath Planet to...
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Review
#1017306 Review #1017306 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

I went with Bath Planet because I wanted my walk-in shower to look similar to what they did for my friend. The sales rep showed me numerous samples that had been previously done so that I can make an educated choice on what I wanted to do. It was a smaller bathroom so...
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Review
#1004614 Review #1004614 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet helped us solve multiple problems

What a great job and experience I had with Bath Planet.  They found a problem with a roof leak into the area where my new walk-in shower was to go. They got me a roofer, got the problem fixed and continued to complete my shower in record time.  I have already passed their name on to two other people wanting to convert to a walk-in shower. I really appreciate the professional work and attitude of this company and their employees.  Thank you!
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Review
#984328 Review #984328 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet - So much easier to clean than tile and grout

I had my bathroom remodeled 5 months ago with custom made shower. I was very happy with the install but even happier with the cleaning. This has been the easiest shower to maintain ever. I just spray it with the bathroom cleaner they provided and wipe up once a week. No problem with staining or getting the shower clean. This was a big problem in the past with the amount of dirt and grime that boys bring in after working in barn or on vehicles. Would highly recommend this product.
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Review
#967815 Review #967815 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good customer service
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet - Communication and Cleanliness is key

I love both my new showers. The no spot glass shower doors are awesome. My installer kept me advised of the step by step progress. He laid drop cloths down through the house. My neighbors came over to see my new bathrooms and were highly impressed.
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Review
#955933 Review #955933 is a subjective opinion of poster.
Service
Bath Planet Bathroom Remodeling
Reason of review
Good quality