Product: Bath Planet Customer Care Clear all filters (13 of 13 reviews match)
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Resolved
Thank you for taking the time to update the star ranking from a 1 star review to a 5 star review and mark this issue Resolved. We appreciate your business and are glad that Bath Planet Corporate able to help facilitate a resolution to the issues with your local dealer.
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Review
#1587743 Review #1587743 is a subjective opinion of poster.
Service
Bath Planet Customer Care
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet - Installation went great

We bought a shower insert from Bath Planet four months ago.  We liked their cost-effectiveness. Their sales rep was very accommodating and educational and he knew what he was talking about. The installation team was great and they cleaned up after themselves.  I would recommend Bath Planet to anybody.
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Review
#1161856 Review #1161856 is a subjective opinion of poster.
Service
Bath Planet Customer Care
Reason of review
Good customer service
Bath Planet's reply to:

Bath Planet in Milford, Connecticut - They are terrible. They never get back to you, Get someone else.

Thank you for writing Bath Planet Corporate to let us know about your concerns regarding the lack of communication from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela Swart for further assistance.
Review
#1257356 Review #1257356 is a subjective opinion of poster.
Service
Bath Planet Customer Care
Reason of review
Poor customer service

I met with them for a quote. I left work to be there and met with Dylan.

I called 5 times and still cannot get a quote. They are terrible. I am going to another company. If they treat you this bad upfront, you cannot do business with them.

I now use Bath fitters. It was a complete waste of my time. Do not use them. There customer service is terrible.

Try to get different quotes from other companies.

I would never recommend this company or waste my time with them. If I read some of the reviews beforehand, I would have seen that other people have the same issue with them.

If a company cannot even get a quote to you, it speaks volumes about the company and this one was terrible. Even after speaking to one of the owners, they still didn't get back to me.

Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet in Sugar Land, Texas - Frank B. 1.22.19

FranK B came to my house. We talked about my particular situation and he was extremely helpful. I appreciate his advice. Very polite. Thank you.
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Review
#1454309 Review #1454309 is a subjective opinion of poster.
Service
Bath Planet Customer Care
Reason of review
Good customer service
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Dylan and Russ from the Milford Ct store stopped in to show us what was possible in our bathroom. They had great ideas, without pushing anything at us -- and they helped us came up with a beautiful design. We were so delighted that we signed up for the services on the...
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Review
#1311197 Review #1311197 is a subjective opinion of poster.
Service
Bath Planet Customer Care
Reason of review
Good customer service
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Reliable, dependable, friendly, hard working....there are not enough words to describe the great work this company did. They went above and beyond , making sure everything was done well and in a very timely manner. I had called and asked them if they could start the...
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Review
#1352592 Review #1352592 is a subjective opinion of poster.
Service
Bath Planet Customer Care
Reason of review
Good customer service
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet - Installed in as little as 2 days

What a great company!  The guys who came out to do the work were friendly and hard working. They told us 2 days to finish and they finished in 2 days. Beautiful work, we have no complaints. I will recommend this company to our family and friends.  Thanks for a great job.
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Review
#1004615 Review #1004615 is a subjective opinion of poster.
Service
Bath Planet Customer Care
Reason of review
Good customer service
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

At the end of the work day, everything was cleaned up and left very orderly even though we did not need the use of that bathroom. Their installers and all the staff we dealt with were super nice folks. I would highly recommend Bath Planet. I love our new shower and...
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Review
#967814 Review #967814 is a subjective opinion of poster.
Service
Bath Planet Customer Care
Reason of review
Good customer service
Bath Planet's reply to:

Bath Planet refusal to contact and pay back deposit!

Thank you for writing Bath Planet to let us know about your concerns regarding the lack of communication from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
Review
#1098628 Review #1098628 is a subjective opinion of poster.
Service
Bath Planet Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
Tags
  • Bath Planet Illinois

I was given an estimate on Aug. 3, 2016.

Being a teacher and single mom, I could not afford the work until Au. 2017. So, I was told to lock in the price, to pay $400 and I could have the work completed within one year, written specifically on the contract. In December 2017, I got a call asking me to complete the work.

I told them, I still needed more time and would be ready in Aug. I would appreciate them calling me back then. I was told it was not a problem. On Aug.

8, 2017, I had not heard anything from Bath Planet. I called and left a message stating I was ready for my install and had the money. I got no return call. I called everyday for a week.

I never got a call back. Finally, week two, after I threatened to contact the BBB, I got a call. I was told they had no record of my order from Kevin, a manager. He looked into it and found that they had cancelled my order.

I told him fine, give me my $400 back. I was done with the run-around and was going back to work. He said he would look into it further and call me back. Anther three days later, I still heard nothing from him.

I called back again everyday for a week. Finally, after five days, he called me back. He told me he had to get permission from his boss to get me my money. It has been another two weeks and another 10 to 15 phone calls.

I have not gotten a call back. I did, however, get a call from Dennis, telling me he was on his way to my house to take measurements for my shower. I told him first of all, I was at work. And second of all, that boat has sailed I want my money back, that is it.

I called again and told the secretary that I want to speak to the highest person I can, and I want my money back. I do not know why it is so hard for them to call me and give me my money back. This is poor customer service and extremely bad business.

They defaulted on contract and owe me $400. I want my money, now!

Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet helps U.S. Veteran

Bath Planet is very professional in all aspects of their business. After we got a HISA Grant through the VA, I contacted Bath Planet and they came out, gave us an estimate, were very respectful of my disabled brother and to make a long story short - did what they said they were going to do! The final product looks great and is very functional and probably added value to my brother's house. Thank you Bath Planet!
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Review
#955935 Review #955935 is a subjective opinion of poster.
Service
Bath Planet Customer Care
Reason of review
Fast order processing