Bath Planet - Highly recommend them

After a number of bids, we found an ad for Bath Planet.  It was close to us, so we went to the show room and spoke with the owner. He came to our house and gave us a bid. We loved the product and was very impressed with the installer. If anyone needs a new tub/shower, call Bath Planet.  You will love yours too.
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1069584 Review #1069584 is a subjective opinion of poster.
Service
Bath Planet Installation
Reason of review
Good quality

Bath Planet - Install completed in less than 1 day

Our installer arrived right on time and was very professional and detail oriented. He went right to work after putting down floor protection. Started at 7:30 AM and was done by 2:00 PM. He did a super job and we are very happy with the end product. All of the other folks involved at Bath Planet were also really great, from the lady who helped us in the showroom (who always answered the phone with "How can we make you smile today?"), the sales rep who came to our house and walked us through all of the options and answered our questions, and the scheduling folks. Our installation was completed exactly as ordered and looks great. My wife and I highly recommend Bath Planet.
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1017308 Review #1017308 is a subjective opinion of poster.
Service
Bath Planet Installation
Reason of review
Good quality
Bath Planet's reply to:

DO NOT USE BATH PLANET

Thank you for writing Bath Planet to let us know about your concerns regarding your shower pan and counter top. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve your issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#928419 Review #928419 is a subjective opinion of poster.
Service
Bath Planet Installation
Reason of review
Order processing issue

We just had a tub to shower conversion. The installer who installed everything was very good, but the company is TERRIBLE.

The company sent a piece of the flooring that was both short and narrow, then they suggested to the installer that he should put it is sideways, he told them he wouldn't do it, it has a one way grain pattern. The shower surround has rounded edges on the oum tside, but they added an additional 2" cut edge piece beyond one edge"because there is a short wall there, we had to add it", looks sloppy with 2 cut edges instead of the rounded like the other side of shower. Also our brand new counter top has 3 spots on it and the area around it is rough like they tried to remove something they had spilled on it. We called the home office, they sent someone out and he told us that wasn't their problem as they did not provide the counter top.

Caulking around the edge of the floor molding isn't their job either. I threw him out of the house.

Bath Planet's reply to:

Bath Planet - Couldn't even get a quote

Thank you for writing Bath Planet to let us know about your concerns regarding our dealer not being able to run your scheduled appointment. A lot of our dealers call multiple times the day prior to confirm a scheduled appointment for the next day and we have to hear back from the customer to send out a Design Consultant. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve your issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#809324 Review #809324 is a subjective opinion of poster.
Service
Bath Planet Installation
Cons
  • Sales person
  • Price quote
  • Whole process
Reason of review
Poor customer service

Scheduled an appointment a month ahead of time. Received a voicemail the evening before the appointment asking to call and confirm.

When I called in the morning to confirm because I was out until 10PM, I was told they overbooked and they would have to reschedule. I said never mind because I want to deal with an organization that keeps their appointments. I was met with a sob story of how they have been so busy and overbooked just like a doctor's office. My doctors don't overbook me.

They apparently realize that my time is valuable, as is theirs. I was called back a half hour later saying they could now keep the appointment, so I said fine, come out.

The man was nice enough, but said he'd follow-up later in the week with an email quote and give us a call. We have not received either, I'm not holding my breath.

Bath Planet's reply to:

Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your...
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ID
#698457 Review #698457 is a subjective opinion of poster.
Location
Yulee, Florida
Service
Bath Planet Installation
Bath Planet's reply to:

Bath Planet - BathPlanet Spokane/Tri Cities has empecable BBB & Guild Quality reviews

Thank you for pointing out very credible review sources. This is why our dealers use Guild Quality and the BBB to survey customers who bought and had Bath Planet products installed.
ID
#575338 Review #575338 is a subjective opinion of poster.
Service
Bath Planet Installation
Reason of review
Good customer service

This site is not credible information. I found out that BathPlanet Spokane/Tri cities has a 3rd party independent non bias company that calls the customer after installation to get real customer reviews, then posts them accurately.

Its called Guild Quality they are used by some of the biggest company's in the country. After review I found out that the BathPlanet in the Spokane and Tri Cities area has an impeccable reputation with the BBB and Guild Quality. Out of 67 reviews they had no negative information listed. Do your research, if not with Guild Quality then BBB, I recommend both, on BBB I found they have 9 reviews on the BBB site 8 positive and 1 neutral, zero negative.

Like I said do your research. I did and found out the exact opposite of what has been listed on this pissed consumers site.

2 comments
Anonymous
#1063592

That's ignorant. These are posted by the buyers.

I've been dealing with these people for a month now and I'm finding the exact same ***.

Lots of promises but no follow through and they absolutely don't know what the term "communication" means when dealing with customers. Stand by, if and when this project ever gets finished, I'll have much more to say.

Anonymous
#924138

This sounds like the owner of the company posting this ***. Guild Quality reviews are a scam, they only give the name of customers they know are happy you ***.

You don't have them call your bad customer to get a review, you are an *** and probably named Charlie. Plastic pieces of ***

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Bath Planet's reply to:

Bath Planet - High pressure call

Thank you for writing Bath Planet to let us know about your concerns. The only reason we ask that all homeowners attend the appointment is because every bath system we manufacture is custom made. You both have to pick out and agree on the colors, styles, design, accessories, and hardware. If you're not able to or you have to check with your spouse or significant other, we aren't able to leave a price to the penny in writing that we lock in. In our experience there are always a number of questions that each homeowner has and we want to make sure that any customer who contracts with us at any time understands the entire scope of the project. We strive for 100% customer satisfaction from all homeowners. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#540533 Review #540533 is a subjective opinion of poster.
Service
Bath Planet Installation

Thank you for your prior reviews. Put my name in a raffle and Won "$1000 towards bath" but when scheduling the apt for the sale rep to come out the pressure started.

Will your husband be there? We have to have both of you there! Why would you need my husband here I asked? That's just our stranded.

So you can take advantage of what we offer. It cost us money and time to come out and we don't want to have to do that twice. For everyone involved it's just easier if he is there. When I explained that my husband does not wish to have anything to do with this stuff, She would not let it go.

Well she said I will have to check to see if that's ok and call you back.

That's when I Read reviews and said no thanks!

2 comments
Anonymous
#886043

As owner of Bath Planet of Arizona, high pressure is not the reason for wanting both homeowners present for design consultations. The reason is that in order to avoid potential problems with one homeowner ordering one style or color and then the homeowner that wasn't there, not liking it when we come to install and not allowing us to start the job, which has happened to us twice this year, I ask to have both homeowners present. It's not to pressure people, it's to try and run my company as efficiently as possible.

Anonymous
#883436

Same here very high pressure this contest is a big scam.

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