Product: Bath Planet Remodeling Clear all filters (11 of 11 reviews match)
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Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please...
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#803006 Review #803006 is a subjective opinion of poster.
Service
Bath Planet Remodeling
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet - Very pleased with our new bathroom as well as our experience with the company.
We had a great experience with Bath Planet. Saw them at a home show and were impressed with how friendly and professional the people in the booth were. The sales person was on time, polite and friendly and helped us pick out the walls and accessories. It took a...
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Review
#797298 Review #797298 is a subjective opinion of poster.
Service
Bath Planet Remodeling
Reason of review
Happy with the whole experience and the product.
Tags
Featured
Bath Planet - Bad caulking in my bathroom
Bath Planet - Bad caulking in my bathroom
Bath Planet - Bad caulking in my bathroom
Bath Planet - Bad caulking in my bathroom
Bath Planet - Bad caulking in my bathroom
Bath Planet - Bad caulking in my bathroom
Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. ...
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Review
#783335 Review #783335 is a subjective opinion of poster.
Service
Bath Planet Remodeling
Resolved
Bath Planet's reply to:

Bath Planet in Manorville, New York - Sales rep - Resolved

Thank you for writing Bath Planet to express your concerns. We apologize that we weren't able to convey the value of our product to justify the price quote you received. We advise all of our Dealers to instruct their Design Consultants to provide customers with a written quote to the penny. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#744302 Review #744302 is a subjective opinion of poster.
Service
Bath Planet Remodeling
Reason of review
Poor customer service

First found this company on a promotion on living social. When we called to inquire about the promotion we were told that we couldn't have any answers or information about the product or service unless we had a consultation where a person would look at our bathroom and give us a quote...

well long story short right away i new the product wasn't for me when the man came, however he seemed friendly and was willing to hear him out. After a two hour "consolation" that turned into a presentation nothing to do with our bathroom... my fiancé and I realized we were suckers... we weren't getting a consultation on our bathroom rather a scam.

By the end of the night the man quoted us at almost 18 grand for just a shower! Mind you that was plastic not even trial or anything to brag about. After he was told this isn't for us he lowered the price, multiple times. We still patiently told him know that this was not what we thought we were sitting down for.

We did not realize we would have to make a decision that night to get that price... we had only begun or bathroom remodel options and we were not ready to do this just yet. He continued to pressure us and make us feel somewhat *** for not taking his offer. After kindly telling him know multiple times he then began to ask my fiancé and ignoring me as if my fiancé would say something different and maybe he could change his mind.

... hello no is no, at that point I started to get aggravated and told him that we were not doing this it was not a option. He continued to try and pressure us... I replied with you are pressuring us and I am asking you to leave now...

Sorry I had to kick the guy out however he was arrogant and a typical sales guy... wish i new what we were getting into before we invited him into our home...

Hope this is helpful for anyone thinking about checking this company out.. and after reading other reviews im happy with our choice due to their lack there of customer satisfaction.

Bath Planet's reply to:

Bath Planet - Remodeling Review from Monahans, Texas

We appreciate your business. Thank you for writing us and letting customers know about our products and our Good Housekeeping warranty.
Review
#736801 Review #736801 is a subjective opinion of poster.
Service
Bath Planet Remodeling
Reason of review
Good quality

Come on man, Bath Planet is backed by Good House Keeping...they give you a two year money back warranty...its acrylic blended with abs (same material you make football helmets out of) so it's extremely durable ...it's 100% non-porous, so mold doesn't have anything to attach to and grow in, hard water can't dull it, and soap *** doesn't get imbedded in it. Super simple to clean.

With a lifetime warranty to never chip, fad, peal, or crack...not including the life time labor warranty that comes with it, saying if anything does happen, you won't be charged to come fix it.

Also, everything Bath Planet manufacturers is American Made!! Pretty sure you're trolling for a less qualified company.

Bath Planet's reply to:

Bath Planet - Remodeling Review from Lauderhill, Florida

Thank you for writing Bath Planet to let us know about your concern. This particular business is no longer a Bath Planet dealer, however you are a Bath Planet customer and our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#707717 Review #707717 is a subjective opinion of poster.
Service
Bath Planet Remodeling
Reason of review
Bad quality

This is the worst company i ever worked for! They will start working in your bathroom and leave it unfinished for weeks to months, do plumbing without permits (water supply and drain lines altered) wont even pay there employee's the money thats owed to them.

Wont answer the phone for customers with there bathrooms demolished and half complete, just tell the customer that we will put a rush on it and it still takes 2 weeks. Cheap quality walls, and its 3 pieces, a couple of customer's were told by salesmen that it was a 1 piece wall. The staff is nothing but liars. I recommend that you do not get ripped off by this band of criminals, and the pricing is outrageous.

Not worth the aggrevation.

"South florida's bathplanet"

AKA DANTO BUILDERS.

Bath Planet's reply to:

Bath Planet - How is this company in business for longer than a week?

Thank you for writing Bath Planet to let us know about your concerns. We apologize that our Sales Rep was late to your appointment. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#704121 Review #704121 is a subjective opinion of poster.
Service
Bath Planet Remodeling
Reason of review
Poor customer service

Anonymous must be related to someone at Bath Planet or "owns" his/her Bath Planet franchise. I just find this comment funny because I specifically asked this question to the sales Rep that came to my home because I had never heard of Bath Planet before.

His words exactly, "no, we are one company in multiple areas across the country". Took it as the truth because like I said, never heard of them before. The entire "presentation" (AKA, fools sale pitch), was comical. One of the reasons, IN THEIR OWN PRESENTATION, as to why they are a company you should do business with, is because they are punctual and timely.

THE REP WAS 45 MINUTES LATE TO MY HOUSE... ON A FRIDAY NIGHT! The negotiating of the "work price" (AKA pick a random dollar amount from a hat) was even more comical. He took a simple measurement of a standard tub, showed me my options, wrote it up and said the suggested price was $9,500.

But because that day was a "special one day sale price" (who are you trying to kid), they could do the work for $5,500. I flat out said, you've got to be kidding me. $5,500 for that? My brother is a contractor and he could re-do my entire bathroom for that price!

He told me he was not authorized to go below that. I left the room for 2 minutes for something and came back and he said, what if I said we could do it for $3,500? 2 minutes ago you weren't "Authorized" to go below $5,500. Now you just cut your price by more than 33%?

It was at this point I realized what a joke this company is and if that is how they conduct "business" their product probably sucks just as much. STAY AWAY FROM THIS “COMPANY” EVEN WASTING YOUR TIME WITH A QUOTE!

Bath Planet's reply to:

Bath Planet in Utica, Michigan - Don't even get an estimate!

Thank you for writing Bath Planet to let us know about your concerns. The only reason we ask that all homeowners attend the appointment is because every bath system we manufacture is custom made. Both homeowners have to pick out and agree on the colors, styles, design, accessories, and hardware. If you're not able to pick everything out where you have to check with your spouse or significant other, we aren't able to leave a price to the penny in writing that we lock in. In our experience there are always a number of questions that each homeowner has and we want to make sure that any customer who contracts with us at any time understands the entire scope of the project. We always strive for 100% customer satisfaction from all homeowners. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve your issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#703234 Review #703234 is a subjective opinion of poster.
Service
Bath Planet Remodeling
Cons
  • Sales
  • Lack of communication
Reason of review
Poor customer service
Preferred solution
Take me off all contact lists

Bath Planet of Toledo, OH is trying to get a foot hold in the Detroit, MI area (Canton, MI location) and had a booth set up at a Birmingham, MI art fair. We listened to the salesman and asked to have someone com out and give an estimate.

We told they would be out the next day. Well, two hours before the appointment they called and asked if I was the homeowner and I said yes, my spouse and I were. He said they like to have both owners home for the estimate. I told them I could make decisions about materials myself.

They said okay and that they would see me in a few hours. An hour before they were to be at our house I received another call from some one else asking if I were the home owner again. He said they needed both of us there before they would come out for the estimate. I said we both didn't need to be home for an estimate and that if they were going to try and hard sell me I would just get another company to come out.

He hung up on me. having been a salesman, I found this to be very unprofessional. I have had many people give us estimates with only one of us at home.

My advice is to stay away from these guys.

Thank you for contacting Bath Planet to express your concerns. We value your comments and have taken steps to make sure that this type of sales presentation won't happen again. Our initial consultation does take around 60 minutes, pending any questions. It is...
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Review
#689790 Review #689790 is a subjective opinion of poster.
Service
Bath Planet Remodeling
Tags
  • Bath Planet Ny
Bath Planet's reply to:

Bath Planet in Fredericksburg, Virginia - Thank you!!

Thank you for writing Bath Planet to express your concerns. We apologize that we weren't able to convey the value of our product to justify the price quote you received. We advise all of our Dealers to instruct their Design Consultants to provide customers with a written quote to the penny.
Review
#686734 Review #686734 is a subjective opinion of poster.
Service
Bath Planet Remodeling
Pros
  • Product line
Cons
  • Marketing presentation
  • Price quote
Reason of review
Pricing issue
Preferred solution
Price reduction

Dear fellow reviewers,

I can't thank you enough for writing about your experience with Bath Planet. I had them over on Aug 13, 2015 to give me a quote on installing a shower and closet in my master bath. To give you an idea, the neighborhood is 25+ years old and the average house price is $250.000. After listening to the Sales Rep's marketing presentation about how wonderful the company is, I received a quote of $13,257!!!! The quote was written on a piece of paper with no line item breakdown. The only quote near that is $9,300 and that quote includes updating fixtures, tiling floors, painting, moving plumbing, installing a new exhaust fan/light combo. The product they use seems high quality, but the unprofessional quote, high price and your reviews have knocked them out of the competition.

Thanks again so much for your reviews!! I know I have made the right decision.