Bath Planet’s design process was very easy

Our bathrooms were recently renovated and we are beyond happy. From the day that the sales rep came to give us a quote, during the design process and the selection of products to the contractor tearing out both bathrooms, the whole process was seamless. Gary Williams is a prince of a guy, so professional and precise. We can't say enough about Bath Planet. Thank you for all you did for us.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1700806 Review #1700806 is a subjective opinion of poster.
Service
Bath Planet Sales Representative

Bath Planet St. Louis MO.

I am so pleased with our new bathroom. The process from beginning first, with your rep Greg, he explained in detail how our remodel would go. He was not high pressure and after having quotes from others who didn't have a clue we knew it was the right decision to choose Bath Planet. Second the installer Ron was so talented, careful, and respectful of our home. I am referring you to my coworker at the hospital. WELL DONE BATH PLANET.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1670694 Review #1670694 is a subjective opinion of poster.
Location
Saint Charles, Missouri
Service
Bath Planet Sales Representative

Bath Planet Design Consultant was more knowledgeable

The Bath Planet sales guy who came and pitched on the product did a much better job than another guy. He was much more thorough about the product and his price was a lot better. We got a tub to shower and there were no issues during installation. The product is nice and I like it. The experience was very good.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1370898 Review #1370898 is a subjective opinion of poster.
Service
Bath Planet Sales Representative
Reason of review
Good customer service

My father says, thanks Bath Planet!

We are really happy with the overall experience we had with Bath Planet when looking for a new shower for my father. From the sales gal at the market who was friendly and knowledgeable to the salesperson who came to the house and explained everything so Dad understood. Not pushy or overpowering like other companies. Just a friendly and fun experience. Great price as well!!
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1317291 Review #1317291 is a subjective opinion of poster.
Service
Bath Planet Sales Representative
Reason of review
Good customer service

Will definitely use Bath Planet for our second bathroom

I love my new bathroom. The Salesman was great at helping me pick out what I wanted and the Installer went above and beyond. He stayed very late the last night to get it finished for us because it was a holiday weekend and he knew we wanted to move into the house. He was very considerate of us and always checked if it was ok before changing anything. We may be calling them again for the second bathroom. Very pleased.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1294397 Review #1294397 is a subjective opinion of poster.
Service
Bath Planet Sales Representative
Reason of review
Good customer service

Bath Planet - Install crew was very respectful

Bath Planet had the reputation and long term standing behind their work than when I go with the old Lowe's route and be stuck with what I get.  The sales rep was really nice and he answered all of our questions very thoroughly. We loved knowing exactly what's going to happen. I'm not big on salesmen, but he was a good one. We upgraded our master bath and put in a new shower and sink. The installers were very respectful of everything, and they kept everything clean. They were a good crew and they cleaned it all up in the end.  We would recommend them to other people.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1200397 Review #1200397 is a subjective opinion of poster.
Service
Bath Planet Sales Representative
Reason of review
Good customer service

We connected with Bath Planet

Bath Planet converted my bathtub into a full walk-in shower.  We went to several companies and Bath Planet was one of the ones that we connected with. They were not aggressive, but were mindful about giving me calls and checking up on me. They had a sales rep come out to the house to do measurements and give us an estimate. We really liked him. He was transparent about everything.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1161854 Review #1161854 is a subjective opinion of poster.
Service
Bath Planet Sales Representative
Reason of review
Good customer service
Bath Planet's reply to:

Bath Planet - Tried to up sell! Deceiving!

Thank you for contacting Bath Planet Corporate. We are sorry to hear that we couldn’t earn your business. All of our Bath Planet dealers are independently owned and operated, so we don’t control their pricing, we just manufacture the products. We don’t know the exact details of your project, but we do recommend that customers tear our their existing bathtub down to the studs, because it a lot of cases there is wood rot, water damage, mold or mildew behind the walls and we want to fix that before we install the new bath system. Doing a replacement would obviously cost more than just putting a bath liner over your existing tub. However, feel free to take a look at this 2017 Cost vs. Value website that shows the average cost of a full bathroom remodel and you’ll find that the pricing they gave you is not far off. http://www.remodeling.hw.net/cost-vs-value/bathroom-remodel?y=2017
ID
#1135737 Review #1135737 is a subjective opinion of poster.
Service
Bath Planet Sales Representative
Reason of review
Poor customer service

We had an appointment to find out about tiling or doing a tub surround. We were told we would have to have them tear everything down to the studs, buy a new tub from them.

They would also have to do all new plumbing and flooring to do the job, around 21,000 dollars! They wont just put the tub surround in.

He also said good luck getting someone to do the tub area for less than 10,000 dollars. I wont be pressured like that.

We would highly recommend Bath Planet

The salesperson that came to my house was very good.  We had a connection so we decided to go with him. He was personable and my husband liked him too. He answered all the questions that we had. We bought the tub and enclosure and added a shelf. The installation team was very good and knowledgeable as well. Bath Planet has quality product, knowledgeable salesmen, qualified technician and they're always helping us.  I would recommend them.
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1142312 Review #1142312 is a subjective opinion of poster.
Service
Bath Planet Sales Representative
Reason of review
Good customer service
It was fantastic and we're very pleased with it. Overall, we had a hassle-free experience with Bath Planet. They had procedures and guidelines from the sales to the production manager to financing. It was very easy to deal with them.  They were very...
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1125428 Review #1125428 is a subjective opinion of poster.
Service
Bath Planet Sales Representative
Reason of review
Good customer service

Thanks Bath Planet!

I just had my Jacuzzi tub removed to add a full shower.  As I am getting older I found it more difficult to climb over that tub to take a shower. At first I considered Bath Fitters, but I found their customer service to be horrible and I wanted to make sure that any damage under the tub or around the tub and shower was taken care of before I cover that space. Bath Planet came up after a Google search and I went straight to their showroom. The salesperson was friendly and immediately made an appointment to come to my home. I decided to have the tub to shower conversion done. He was at my home that day for more than 14 hours, and he came back the next day to finish. Bath Planet should give this man a raise!  I love my shower now.
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1083004 Review #1083004 is a subjective opinion of poster.
Service
Bath Planet Sales Representative
Reason of review
Good customer service
Bath Planet's reply to:

Bath Planet- upset customer.

Thank you for writing Bath Planet to let us know about your concerns regarding our dealer's Design Consultant not being able to provide you specific answers to your questions. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve your issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#896418 Review #896418 is a subjective opinion of poster.
Service
Bath Planet Sales Representative
Reason of review
Bad quality
Loss
$6700

The sales person lied, again and again. Anything that came after was confirmed with the person that came take the measurement and the crew that performed the job.

He did not have any knowledge, the quote was so overestimated. It is not a seamless design, drainage would be overlooked if I did not watch closely how the team was performing the job. The high end shower head and hand shower is the cheapest quality that can be found The Shower door, they wanted initially to charge me for $1300, is one of the cheapest thing I've ever seen. they ended up giving it away for free once I've threatened to go to court to discuss about all these issue.

I am disappointed beyond belief about the disconnect of the display at their showroom, the sales speech, and the end product. If you ever want to go with these folks anyway, make sure that all the details that were discussed and agreed are fully documented on the contract, so you'll have documented data to argue against.

Bath Planet's reply to:

Bath Planet - Terrible Pushy Sales People

Thank you for writing Bath Planet to let us know about your concerns and we apologize that our dealer took too long to give you a quote. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#577207 Review #577207 is a subjective opinion of poster.
Service
Bath Planet Sales Representative
Reason of review
Sales Person Pushy

You better get ready to clear you entire day if you get an appointment for them to come see you. They will not leave your house until you say NO atleast 10 times.

It must be company policy of something. The sales rep was worst then any used car sales person I have met and I have purchased many vehicles. Don't believe their BBB reviews anyone can write those, and then they brag about their Guild Quality reviews, they must think people are ***, as this company only does reviews on customer you provide them, this means then never give any bad customers to the company so they don't get called.

This was about a 4 hour nightmare that I am regret. Hope others don't fall for their home show scams about winning a free remodel, they will hound you to the ends of the earth to get appointment.

1 comment
Anonymous
#991023

Important to note that each Bath Planet contractor is independently owned. What one company does is not operating policy for another.

The product is good and the warranty is awesome.

Its a shame you had a bad sales experience.

Bath Planet's reply to:

Bath Planet - Sales Representative Review from Sweetwater, Tennessee

Thank you for letting us know about your concerns and we apologize to you and your parents. We always offer customers who want to contract with us on the first visit an intial visit rewards program, where because they save us time and money to not have to make a second visit, we pass the savings onto the customer if they are ready to start their project. We apologize for it coming across as a hard pressure sales tactic.
ID
#561257 Review #561257 is a subjective opinion of poster.
Service
Bath Planet Sales Representative
Reason of review
Poor customer service

The sales rep that came to my elderly parents home got so pushy..he actually got angry and angrier that we did not want to commit without time to confer, get other estimates. He actually became verbally abusive.

I would definetlt recommend to all getting estimates to BeWare ... don't cave in to the pressure.

Lots of companies out there... no need for such disrespectful tactics