Product: Bath Planet Shower Installation Clear all filters (66 of 66 reviews match)
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet - Much easier to clean

The process was efficient and easy, from the initial sales talk, to choosing the options, to the quick and expert install. The shower is much better than the original and much easier to clean as well.
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Review
#1246888 Review #1246888 is a subjective opinion of poster.
Service
Bath Planet Shower Installation
Reason of review
Good quality
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

We recently had our bathroom remodeled by Bath Planet and we are extremely pleased with the results.  Our installer went above and beyond simply installing the new bathtub and shower. He was very willing to answer any questions and explained exactly what he was...
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Review
#1226755 Review #1226755 is a subjective opinion of poster.
Service
Bath Planet Shower Installation
Reason of review
Good quality
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

 But, my experience with Bath Planet was wonderful, not only were the people that came to my home very nice and professional but their workmanship was excellent in all ways. The new step-in shower is beautiful and the granite look (Juparana Granite) was just the...
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Review
#1226757 Review #1226757 is a subjective opinion of poster.
Service
Bath Planet Shower Installation
Reason of review
Good quality
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet has quality products, good pricing, and great service.  We were at a home show where they had a nice display, and we had them come out and present all the details, which seemed like a good deal. The sales representative did a really good job at telling...
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Review
#1200393 Review #1200393 is a subjective opinion of poster.
Service
Bath Planet Shower Installation
Reason of review
Good quality
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet - I love my new walk-in shower

I had a great experience when I had my bathroom redone to a walk I shower. They are professional and give you good advice, which honestly I don’t know anything about plumbing and bathroom renovations but they guide you through it. And I love how it turn out.
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Review
#1180584 Review #1180584 is a subjective opinion of poster.
Service
Bath Planet Shower Installation
Reason of review
Good quality
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet installers were meticulous

Bath Planet took out our Fiberglass shower and replaced it with a beautiful acrylic shower system all in one day.  They also disposed of all used materials. The workers showed great expertise, were courteous, and meticulous in all they did. In addition, they replaced the bathroom fixtures, lights and mirror in the baths vanity area.  This group of workers are the best and I would highly recommend them!
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Review
#1142310 Review #1142310 is a subjective opinion of poster.
Service
Bath Planet Shower Installation
Reason of review
Good quality
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet - Everything went perfectly

Bath Planet did a good job on my parents’ house so I decided to use them.  The sales rep came to the house and gave me prices. I got to show them what they would do and I purchased two showers in July. The installation went perfectly too.  They did it in 2 days and it was an excellent experience overall.
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Review
#1142313 Review #1142313 is a subjective opinion of poster.
Service
Bath Planet Shower Installation
Reason of review
Good quality
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

 It was hard to get her into the bathtub so to make it easier for her, and even myself, to step in and just take a shower, we had Bath Planet take our bathtub out and convert it to a shower. My wife saw them advertised and we took the chance with it since the...
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Review
#1125426 Review #1125426 is a subjective opinion of poster.
Service
Bath Planet Shower Installation
Reason of review
Good quality
Bath Planet's reply to:

Bath Planet in Hot Springs, Arkansas - Previous negative review was never posted??

Thank you for writing Bath Planet Corporate to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
Review
#1120783 Review #1120783 is a subjective opinion of poster.
Service
Bath Planet Shower Installation
Cons
  • Marketing presentation
Reason of review
Poor customer service
Loss
$750
Preferred solution
Full refund
Tags
  • The Bath Planet Of Arkansas

Update by user Nov 26, 2017

Pissed Consumer asked if this issue has been resolved, it has not. Bath Planet did contact me by email to offer a resolution, if I would remove my reviews of the company they would refund my $749.30.

I accepted this offer and added they would have to stop the collection activity, once this was done I would remove my negative reviews of the company. They refused. And this is where it stands.

Now, it seems rather odd that they would offer to refund, but yet refuse to stop the collections activity. So, NO, this is not resolved!

Original review posted by user Oct 25, 2017

The Bath Planet of Arkansas, LLC in Hot Springs, AR has not returned my deposit of $749.30, they turned my account over for collections for over $6,700.00, even though they do not have a legally signed contract, and no work was ever done. After dealing with the BBB of Little Rock, AR, this company stated they would not continue trying to collect any monies from me (at that writing they were looking to collect over $3,000.00) but would not return my deposit.

But, I have received a collection notice for over $6,700.00 from ECC and Associates trying to collect the $6,700.00. There is no valid contract between Bath Planet and myself. The reverse side of the Purchase Agreement which contains the Terms and Conditions was never disclosed nor discussed with me. During the presentation by their salesman, it was never disclosed how their installation was handled, i.e.

having to order a shower door after installation of the shower base. None of the items listed on the reverse page were discussed. NOR IS MY SIGNATURE ON THIS PAGE ACCEPTING THESE TERMS AND CONDITIONS. I have obtained a copy of the Purchase Agreement which Bath Planet sent to my credit card company when I disputed the charge for the down payment.

Under the Miscellaneous section, they have added wording that is not on my copy. The salesman completed the front page, indicating the items being ordered, and I signed for the credit card information. Cris said my signature was needed for when I actually gave this information to Carla for the down payment. I also signed the Right of Rescission.

Bath Planet's response when I turned this into the BBB of Little Rock, AR to no signature on the back page, "It is standard to review all sides of any document before "you" place "your" signature. It is also customary to have the customer sign either side. It is not specific which side must be signed to create a binding contract". Meaning I, the customer, am responsible for making sure I turn over every piece of paper to determine where my signature is required.

Also, they are stating a signature on the front is acknowledging all of the information on the back page, even though there is clearly a signature line just below the statement "I understand and agree to the terms and conditions listed above". FOR A BUSINESS, THIS IS ONE OF THE MOST IGNORANT STATEMENTS THAT COULD BE MADE. There are Federal Consumer Laws which govern disclosures of any and all documents as well as what constitutes a binding contract. If this page had been properly disclosed and discussed with me, I would not have continued dealing with Bath Planet.

There is no valid contract, Bath Planet has stated there is no balance owed in their final response thru the BBB, therefore they need to refund the deposit. They also need to pull this account from collections, should this be reported on my credit then they will be sued for much more than my deposit of $749.30.

The BBB suggested if I want to continue pursuing this matter that I consult an attorney, or go through small claims court. Since my time is every bit important as the Company's, should I obtain an attorney, they will have a larger bill paying for my attorney.

Bath Planet's reply to:

Bath Planet - Worst experience ever...

Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela Swart for further assistance.
Review
#1115024 Review #1115024 is a subjective opinion of poster.
Service
Bath Planet Shower Installation
Cons
  • Customer service
  • Whole process
  • Sales person
Reason of review
Bad quality
Preferred solution
make repairs

Complaint: The shower installation has multiple defects that the company has failed to resolve despite the warranty. We had an acrylic shower installed in August 2016 by Paradise Home Improvements, in Ft.

Mill, SC. The sealant/caulking they used has continued to deteriorate and become discolored. The shower door has become loose and will not close properly. There is a cover missing from the base of the shower door frame that causes water to leak and drip, as well as retain water and mildew which cannot be cleaned out (health hazard).

The company has failed to resolve the issues despite our attempts over a year's period. We have been stood up on 4 occasions where the company said they would snd someone to fix the issues. On one occasion, on a weeknight, we were told someone would be out at 5 pm (not after 5, AT 5) and at 6:20 we called to find out where he was and we were told they were running late and it would be close to 8pm before they could arrive. This was a week night and the repairs would not be a "quick fix".

After a month of repeated phone calls they finally set a 9 am Saturday appt, which they showed up for, and the representative (Joe) told us: the shower door tray is missing a part that he would order and it would take about 2 weeks to get, in the mean time he would drill two drainage holes, which helped the water to drain, but still cannot be cleaned. He said the door required 5 screws, ours was installed with 3, which is why it has started to wobble and not close completely, he said he would fix that when he returned. He said the grouting used had "trash" in it, which meant there was debris in the material which has started to show through over time. After three weeks we had not heard back from Paradise , or Joe, and called again and another Saturday was scheduled for 9 am.

On the Friday night before they called to reschedule for Sunday at 10 am due to "another unfinished installation". We agreed, and Theresa, the third person to take over as production manager over the past year (we have had to start the whole resolution process over with each new person) and handle our complaints, promised the installer would be there Sunday 10AM. He did not call or show up. We called Theresa at 11 Am and she said "the installer had been up all night in the ER with a tooth problem and had been pain killers but she could send him out that afternoon".

Since the repairs were only supposed to take an hour (according to the installer, Joe) we had an event scheduled for that afternoon. Theresa again promised he would come out the following Saturday (today 10/14/2017) at 9 am, with the parts required to do the repairs. At 10:30 this AM he did not call or show up, we called Theresa and she said he was at another appt. but she would have him call us with an ETA.

By 11 AM he had not called and we called Theresa again, and every 30 minutes since then, and our calls go to voice mail and unanswered. This has been the continued pattern of behavior from this company over the last year. They have lied to us and the BBB several times (his name was Jeff Becker) by saying they have contacted us, when in fact it is we who have had to continually reach out to them for resolution. There was only one occasion where they initiated an attempt.

Dan (Jeff said he fired Dan, Theresa said he "retired earlier than expected") called my spouse at work and said "I'm in the area, call me right back and I'll come fix the problem".We called back and said we would meet him after we got off work (we can't just leave our jobs!) and he said no he was already out of the area and said he would get back to us, but he never did. Most of this is stated in our previous complaint with exception of the additional last five weeks since Theresa has taken over, with still no resolution to our problems, only more broken promises. Desired Resolution: We want the promises made to us to be kept: the sealant replaced, the door stabilized, the missing part(s) installed. We want our appointments kept as promised and our calls returned by someone who will be honest with us.

Joe, the new installer explained what the causes were and explained the problems he recognized with the installation that were incorrectly done by Paul (also no longer with the company) the initial installer sent by Paradise Home. We just want the repairs to this work completed so we no longer have to deal with this company.