Bath Planet's reply to:

Bath Planet - Have crack shower wall

Thank you for contacting Bath Planet Corporate and for providing your phone number. Our Customer Care Team will call you shortly.
ID
#1596716 Review #1596716 is a subjective opinion of poster.
Service
Bath Planet Shower Installation
Pros
  • Timely install
Cons
  • Shower wall cracked
Reason of review
Bad quality
Loss
$6000
Preferred solution
Let the company propose a solution

Please call me! There is a crack developing in the corner of my new shower unit! Cathy 804-722-8225

Bath Planet - Long History of great work

We have worked with Sho-Pro and Bath Planet of Indianapolis on various projects over the last 15 years. I have very pleased with their service, their products, and any follow up. Judith Ford (jford001@indy.rr.com)Zip Code: 46032
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1569983 Review #1569983 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Service
Bath Planet Shower Installation

Thanks to Bath Planet Installers

I am extremely satisfied with the quick installation by Bath Planet of Indianapolis and how good my bathroom looks. Also happy with the professional and knowledgeable installers. Jenifer Cauther (jeshalle33@gmail.com) Zip Code: 46902
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1569981 Review #1569981 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Service
Bath Planet Shower Installation

Bath Planet finished ahead of schedule

Bath Planet of Indianapolis delivered a great product and installation. They finished ahead of schedule, which was great because we had guests coming over. The Installer was also professional and courteous. James Grabowski (megrabber@yahoo.com) Zip Code: 46063
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1569980 Review #1569980 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Service
Bath Planet Shower Installation

Highly Recommend Bath Planet of Indianapolis

Bath Planet of Indianapolis was very good during the install and leading up to install. Any problems we have had they have been quick and accurate on any repairs or questions. We would highly recommend them and really enjoy our new bathroom. Calvin Dowell (calvin_storm1321@yahoo.com) - Zip Code: 47909
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1569979 Review #1569979 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Service
Bath Planet Shower Installation

Very Happy with Bath Planet Indianapolis

I am very happy with the service I received from Bath Planet of Indianapolis. I had been thinking About converting my tub/shower combo into a walk-in shower for several months. I finally made the call to Bath Planet Indianapolis and they gave me a appointment the very next day. The salesman was very informative as he went into details about the benefits associated with walk-in tubs and how it would add value to my property. The best thing I liked about the salesperson was he was not overbearing and after careful consideration I decided to move forward with the project. The installation guys arrived on time and proceeded to work diligently until the job was finished. They cleaned up after they were done and left my home as clean as then found it. Overall the entire experience was pleasant and professional. I would gladly recommend Bath Planet Indianapolis to family and friends or anyone looking to make changes in their bathrooms.
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1486305 Review #1486305 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Service
Bath Planet Shower Installation

Bath Planet - What a great Experience

I am extremely happy with the service I received from Bath Planet. I had been thinking About converting my tub/shower into a walk-in shower for over a year. I just didn't want to make a mistake or have strangers in my home. I finally made the call to Bath Planet and they gave me a appointment the very next day. The salesman was very informative as he went into details about the benefits associated with walk-in tubs and how it would add value to my property. The best thing I liked about the salesperson was he was not overbearing and after careful consideration I decided to move forward with the job. The installation guys arrived on time and proceeded to work persistent until the job was finished. They cleaned up after they were done and left my home as clean as then found it. Overall the entire experience was pleasant and professional. I would surely recommend Bath Planet to family and friends or anyone looking to make changes to their bathrooms. Gabriel Harden Greenwood, IN
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1483178 Review #1483178 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Service
Bath Planet Shower Installation
Reason of review
Good quality

I Joyfully retract my previous complaint against Bath Planet.

Dimitris Nacopoulos came out and reviewed the shower stall and we all agreed that it should be redone completely. They redid the entire shower and it is now just like I had expected it would be. Great job! The workers were diligent in their work and gave us explanations when required and asked. A seat was to be put in but our plumbing did not allow for the wood to be placed correctly to hold it securely. Although I was sad, I understood safety first. They took the time and energy to keep us informed through the entire process. I believe Bath Planet (Dimitris Nacopoulos), worked diligently to resolve my issues and the shower proves it. A Million Kudos to Bath Planet!
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1470108 Review #1470108 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Bath Planet Shower Installation
Reason of review
Good quality

Bath Planet of Indianapolis’ installers were very careful with our Pups

Bath Planet of Indianapolis: I want to thank you for my new tub/shower surround. Chris & Jeremy did a wonderful job preparing the area for dust & safety, removal & install. They were patient with my pups, and efficient with their work. The quality of the product was exactly as presented. They even hung the shower rod I purchased. Please feel free to contact me as a reference for anyone in need of a shower/tub replacement.
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1486308 Review #1486308 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Service
Bath Planet Shower Installation
Resolved
Bath Planet's reply to:

Resolved: Bath Planet - Liars

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
ID
#1438953 Review #1438953 is a subjective opinion of poster.
Service
Bath Planet Shower Installation
Cons
  • Rudeness and use of profanity
  • Disrespect for seniors and veterans
  • Customer service
Reason of review
Not as described/ advertised
Loss
$7500
Preferred solution
Full refund
Bath Planet - Liars
Bath Planet - Liars
Bath Planet - Liars
Bath Planet - Liars
Bath Planet - Liars
Bath Planet - Liars
Bath Planet - Liars
Bath Planet - Liars

Update by user Feb 01, 2019

The entire shower was redone and it looks great! Tried to add photo but keeps coming up wrong.

Original review posted by user Jan 02, 2019

This is regarding the Bath to Shower conversion calamity. After numerous tries to get this resolved and just getting the brushed under the rug response from you since September 20, 2018.

Unless we receive the full refund of $7,500.00 within 14 working days, since the work performed is not acceptable nor was it done correctly, and we do not trust you to do any future work (you broke the contract), we will be forced to contact various news media and seek legal assistance.