Reply by Bath Planet

Thank you for contacting us and letting us know about your concerns regarding our dealer. Our Corporate Office has spoken with the owner of the dealership to help resolve this complaint.

I am totally DISSATISFIED with this company. I've been lied to, taken advantage of, I feel they stole my money and NEVER followed through with what they professed to do.

My deposit check was cashed IMMEDIATELY, I never heard from them and I had to contact them as to what was going on. I asked for my money back and they REFUSED, so I was STUCK so I didn't lose the $5000.00 deposit I made. once the work was done a week later "inspectors" came to my home to view the completed job, took pictures of what needed to be corrected and said I would hear back from someone in a few days. A MONTH went by, no call from the manager.

I called to speak to someone. his name is DON, said he would be at my house the following Saturday after 10am. Saturday came, I had to run errands and he should up at my house before 9:30am, didn't dtay, didn't call, my daughter said he came in and looked at the bathroom and left. There are SEVERAL defects I needed to show him but with the service I got from the beginning I'm not surprised how shady this company does things.

The pipes to the drain weren't hooked up properly and a part wasn't even ianstalled which is vital to the draining system, this was ANOTHER matter is wanted to discuss with DON.

I don't recommend anyone to do business with the INDIANAPOLIS IN location, headquarters in an area of Lawrence. DONT GET TAKEN LIKE I DID!

Product or Service Mentioned: Bath Planet Shower Installation.

Reason of review: Bad quality.

Location: Indianapolis, Indiana

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