I am totally DISSATISFIED with this company. I've been lied to, taken advantage of, I feel they stole my money and NEVER followed through with what they professed to do.
My deposit check was cashed IMMEDIATELY, I never heard from them and I had to contact them as to what was going on. I asked for my money back and they REFUSED, so I was STUCK so I didn't lose the $5000.00 deposit I made. once the work was done a week later "inspectors" came to my home to view the completed job, took pictures of what needed to be corrected and said I would hear back from someone in a few days. A MONTH went by, no call from the manager.
I called to speak to someone. his name is DON, said he would be at my house the following Saturday after 10am. Saturday came, I had to run errands and he should up at my house before 9:30am, didn't dtay, didn't call, my daughter said he came in and looked at the bathroom and left. There are SEVERAL defects I needed to show him but with the service I got from the beginning I'm not surprised how shady this company does things.
The pipes to the drain weren't hooked up properly and a part wasn't even ianstalled which is vital to the draining system, this was ANOTHER matter is wanted to discuss with DON.
I don't recommend anyone to do business with the INDIANAPOLIS IN location, headquarters in an area of Lawrence. DONT GET TAKEN LIKE I DID!
Product or Service Mentioned: Bath Planet Shower Installation.
Reason of review: Bad quality.