Bath Planet's reply to:

Thank you for writing Bath Planet Corporate to let us know about your concerns regarding the lack of communication from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela for...
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ID
#1502647 Review #1502647 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Bath Planet Shower Replacement

Bath Planet’s Installers were top notch

One time, we asked Bath Planet to get a price on a walk-in tub. However, with our age, their rep recommended us not to get the walk-in bath because of the jets and all of those things that could bruise us if we got too close to them. Instead, he gave us a price on a walk-in shower. At the time, we had a shower but to put the new one in, we got it knocked out and extended the size of it. The old shower we had was from the 1940's. So, the installers had to replace all the plumbing because it was on the outer wall. Now that laws don't allow it to be put in there, Bath Planet's installers had to move all of it. It took a little longer than it normally would have if the installers had the plumbing already in place. Still, they did an excellent job. Also, they had a bench that came with the walk-in shower that we wanted. But then, we didn't like the bench so they put in a special one in for us. The new shower also has all the safety features, glass doors and marble walls. The installers used the top of Bath Planet's line.
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1395382 Review #1395382 is a subjective opinion of poster.
Service
Bath Planet Shower Replacement
Reason of review
Good quality
Bath Planet's reply to:

Bath Planet - Not sure

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance
ID
#1322788 Review #1322788 is a subjective opinion of poster.
Service
Bath Planet Shower Replacement

I am a current customer. Ordered and put my deposit May 3 promised it would be completed by August.

Nope. It yet. Pan had to be redone. Okay I get that mistakes happen finally got install of 2 walls done 4 weeks later was told while waiting would be 5 days for the doors to be installed on the day of install I’m told oh no it will be 14 days or more.

And that full payment was expected. What!! Only half the work has been done!!! Not Happy it’s now August and have a shower outnod commission’for 14 days maybe more.

I text the project manager and he didn’t get back to me so the following Day I called and text again.

Finally he did call back saying he doesn’t like dealing with negative customers so that is why He didn’t call back. Well how would you feel pay nearly 10,000$ and only 1/2 shower is in my master bath

Kuddos to Bath Planet’s team

I am extremely pleased with end result!  The shower is amazing...well beyond my expectations. I want to recommend Bath Planet to anyone that would like to replace your tub with a shower. The associates at Bath Planet and all the associates involved in completing the project were extremely helpful and provided answers to all my questions.  Kuddos to the entire team!
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1029504 Review #1029504 is a subjective opinion of poster.
Service
Bath Planet Shower Replacement
Reason of review
Good quality