Reply by Bath Planet

Thank you for writing Bath Planet to let us know about your concerns regarding our dealer's Design Consultant not being able to provide you specific answers to your questions. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve your issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.

The sales person lied, again and again. Anything that came after was confirmed with the person that came take the measurement and the crew that performed the job.

He did not have any knowledge, the quote was so overestimated. It is not a seamless design, drainage would be overlooked if I did not watch closely how the team was performing the job. The high end shower head and hand shower is the cheapest quality that can be found The Shower door, they wanted initially to charge me for $1300, is one of the cheapest thing I've ever seen. they ended up giving it away for free once I've threatened to go to court to discuss about all these issue.

I am disappointed beyond belief about the disconnect of the display at their showroom, the sales speech, and the end product. If you ever want to go with these folks anyway, make sure that all the details that were discussed and agreed are fully documented on the contract, so you'll have documented data to argue against.

Product or Service Mentioned: Bath Planet Sales Representative.

Reason of review: Bad quality.

Monetary Loss: $6700.

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