Update by user Dec 28, 2015
At our insistence, BathPlanet inspected the shower conversion and admitted the pan and two shelves were not right. After a three month ordeal, the defective installation was ripped out and a new pan and walls/shelves were installed correctly. BathPlanet charged us a high price for a hassle-free installation that they failed to deliver.
Original review posted by user Oct 08, 2015
We contracted with BathPlanet of Inland Empire to have one shower stall replaced and one bathtub converted to a shower.
We were repeatedly promised to never be without at least one functional shower. This was untrue. Both showers were unfinished for a four-day period. The effort and expense of making one of the unfinished showers usable was left up to us at the last minute on a Friday night.
The promised two-day installation ended up taking five days.
The bathtub conversion pan flexes and creaks when stepped on by a person weighing less than 150 pounds.
BathPlanet's website advertises a "guarantee" of communication. Most of our calls were ignored. The calls that were returned were several days late.
Jennifer, at BathPlanet corporate, was notified of our complaints via a detailed, certified letter.
When told of our complaints, two BathPlanet employees promised to "make things right", as guaranteed on their company website. This never happened.
The final cost of $16,300.00 was far too high for all the broken promises, false guarantees, and product concerns we have had to endure.
Reason of review: Poor customer service.
Monetary Loss: $6300.
Preferred solution: Price reduction.