Reply by Bath Planet

Thank you for contacting Bath Planet regarding this issue. We have reached out to our dealer and they let us know that, as requested by the customer, we installed both bathrooms in the same week. We notified him that one bathroom had a custom order door that would take 3-5 working days once we were able to take final measurements. Regarding the issue with the shower pan flexing. After an inspection by the owner we noted that there was a defect. We ordered a new pan and installed all new materials to insure the customer would have lifetime warranty on all the products. We apologize for the delay and hope the customer is 100% satisfied.
Palm Springs, California
1 comment

Update by user Dec 28, 2015

At our insistence, BathPlanet inspected the shower conversion and admitted the pan and two shelves were not right. After a three month ordeal, the defective installation was ripped out and a new pan and walls/shelves were installed correctly. BathPlanet charged us a high price for a hassle-free installation that they failed to deliver.

Original review posted by user Oct 08, 2015

We contracted with BathPlanet of Inland Empire to have one shower stall replaced and one bathtub converted to a shower.

We were repeatedly promised to never be without at least one functional shower. This was untrue. Both showers were unfinished for a four-day period. The effort and expense of making one of the unfinished showers usable was left up to us at the last minute on a Friday night.

The promised two-day installation ended up taking five days.

The bathtub conversion pan flexes and creaks when stepped on by a person weighing less than 150 pounds.

BathPlanet's website advertises a "guarantee" of communication. Most of our calls were ignored. The calls that were returned were several days late.

Jennifer, at BathPlanet corporate, was notified of our complaints via a detailed, certified letter.

When told of our complaints, two BathPlanet employees promised to "make things right", as guaranteed on their company website. This never happened.

The final cost of $16,300.00 was far too high for all the broken promises, false guarantees, and product concerns we have had to endure.

Reason of review: Poor customer service.

Monetary Loss: $6300.

Preferred solution: Price reduction.

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Thats' one expensive shower! Being a contractor I can tell you most remodles take much longer then 5 days. I'm not sure what your whining about other then a classic case of cognitive dissonance.


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