Reply by Bath Planet

Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
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New Haven, Connecticut
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On a recent Monday, 'C.' from Bath Planet CT contacted me to tell me I had won a $500 gift certificate after I had entered a raffle at a shopping center in Milford the weekend before. Great, right?

I tried to get a sense of the conditions of this prize because I was really only interested in replacing some fixtures and a showerhead and was told that it was pretty simple-- just check the website's online designer for details. I was cautiously optimistic since the website's program explicitly showed that they do work on fixtures.

After telling me to schedule a free in-home consultation, I did so for the following Friday morning, arranging to take some time off from work.

They never showed up.

I called the number on the website and was routed to a salesperson who couldn't tell me anything because he wasn't affiliated with the CT franchise. He couldn't even give me a contact number.

I looked up the old number they contacted me with on my phone and rang. When I called to figure out what was going on, nobody could tell me what had happened because "the technicians are out". I called numerous times over the course of the day to see what was going on. Again, nothing because "I'm just the book-keeper."

Finally, at 4pm I called again and managed to speak to "A," who acted incredulous about the whole thing, suggesting that he had no idea what I was talking about and that they "always call the night before to confirm appointments," and there's no mention of me anywhere in the system. 'C.' finally arrives to the office and I ask him what's going on. He "can't remember exactly, because there was a lot going on that day." Next, 'Alex' says that this $500 'prize' can only be applied to buy an overpriced bathroom remodel that costs "well over $1000."

Get your story straight and stop wasting people's time with claims about so-called prizes that border on fraudulent. They just want to get into your house to sell you some overpriced bathroom remodel that would almost certainly cost way less through a third-party.

Be careful with these people and don't waste your time with their claims about winning a 'prize' which is a discount over something that is massively overpriced.

Reason of review: Problems with payment.

I didn't like: Sales.

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Comments

Anonymous
Port Chester, New York, United States #914443

Dear Mike ..who didn't even have the courage to put his own name, while submitting this baseless complaint on the internet .

I " Alex " the manager here , spoke with you and informed you that for us to send a technician to your address i would need to confirm it a day before the set appointment .. I informed you we didn't get a hold of you and tried to reschedule your appointment. However, beyond any of the other issues stated, you are located outside of our territory and we are not New York Contractors, we operate in CT and MA only. If that was not clarified I apologize.

Next lets address your complaint in individual sections-

1.

You entered a free raffle to try to win a free Bath from us ...

A. You did not win ! ...

B. What you did receive was 1 of 50 second place prices ..

B1. Which states " in the fine print " and also what i told you on the phone that it is $500 off of the Purchase of a custom "Bath" or "Shower" by Jan 1 2015 C.

Now here is where the problem stared C1. You wanted us to come out to your house and give you an estimate on a shower head . C2. I explained to you , how the raffle is set up, the fine print ..

and the fact that we don't ever come out for just a shower head . we have a minimum purchase requirement for us to take the job ... unless, ... as i explained to you over the phone .

if you are previous customer of ours , and if so we would be happy to help you out ....

I kindly explained to you that we could not do that and i would be more than willing to give you a free " No coast , No obligation " price quot .. where our technicians drive anywhere in CT and provide you with all that information .. : "For free" In review ..

you still have $500 off your next purchase of a Bath or a Tub ..and once again as it states in the " fine print " that is the only thing it can be applied for

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