Bath Planet's reply to:
Bath Planet - Brea Ca office has not returned repeated phone to address warranty issue
We had a bath & shower installed by Bath Planet in Feb 2015.All was well & good and we were very satisfied with the whole process from beginning to end.
A couple of months later we had a warranty issue regarding the soap holders The material used to glue them turned Orange. They came out & fixed that. Now 2 months later the same thing has happened with the soap holders. This time we have made several phone calls to the company the CEO Rob & Chris in the office but as of 9/1 no response.
It has been 8 days since the first phone call. Im concerned that if something happens in a year or so will these guys honor the warranty? As of right now they are not . A good honest company always honors their warranty I would not recommend Bath Planet to anyone with dishonest people like this.
They took our money quick enough but now they offer no help Be aware of these guys in the Brea Ca office Rob , Chris & George zero integrity & very dishonest.
They have lost 4 deals because they are unprofessional and have 0 integrity that I could have brought to them.Not now we are having our front bathroom remodeled in the spring but will not be using Bath Planet.
Reason of review: Warranty issue.
I liked: Product line, I like the shower enclosure.
I didn't like: Lack of communication, Not returning several phone calls.