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Bath Planet's reply to:

Bath Planet in El Segundo, California - Worst Tub Ever

Thank you for writing Bath Planet Corporate to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
Review
#1397294 Review #1397294 is a subjective opinion of poster.

My Tube only lasted 4 years the the install was a joke. It cracked were you step in and they would not fix it. Worst Tub Ever, Worst Tub Ever, Worst Tub Ever, Worst Tub Ever, Worst Tub Ever,.Worst Tub Ever, Worst Tub Ever, Worst Tub Ever, Worst Tub Ever, Worst Tub Ever, Worst Tub Ever, Worst Tub Ever, Worst Tub Ever, Worst Tub Ever, Worst Tub Ever, Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub EverWorst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever Worst Tub Ever

Just to let everyone know, Bath Planet is a franchise organization. Not all BP franchises do bad work. Most in fact do excellent work and stand behind every issue by coming back & making sure everything is perfectly acceptable to the customer before moving on. In...
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#925836 Review #925836 is a subjective opinion of poster.
Tags
  • Bath Planet San Diego
Bath Planet's reply to:

Bath Planet - Review in Home Construction and Repair category from Palm Desert, California

Thank you for writing Bath Planet to let us know about your concerns regarding the lack of communication from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#889660 Review #889660 is a subjective opinion of poster.
Reason of review
Poor customer service

Now bath planet will not call us back,what a way to treat a paying customer.

Bath Planet's reply to:

Bath Planet Bathroom Remodeling Review from Simi Valley, California

Thank you for writing Bath Planet to let us know about your concerns regarding the lack of communication from our dealer. Our dealers pride themselves on providing the best customer service in the bath remodeling industry and we apologize that this wasn't your experience. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#877372 Review #877372 is a subjective opinion of poster.
Reason of review
Pricing issue

Product mix up, failure to call back after work completed by management. Very expensive for what you get. Workers worked hard, not their fault.

Thank you for writing Bath Planet Corporate to let us know about your concerns regarding the lack of communication from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Jenny...
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Review
#842710 Review #842710 is a subjective opinion of poster.
Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Bath Planet - Very pleased with our new bathroom as well as our experience with the company.
We had a great experience with Bath Planet. Saw them at a home show and were impressed with how friendly and professional the people in the booth were. The sales person was on time, polite and friendly and helped us pick out the walls and accessories. It took a...
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Review
#797298 Review #797298 is a subjective opinion of poster.
Reason of review
Happy with the whole experience and the product.
Tags
Bath Planet's reply to:

Bath Planet in Indio, California - Poor quality workers

We started this job at the beginning of May 2015 and finished on May 7th.
Thank you for contacting Bath Planet regarding your concerns. We apologize for the issue with the glass on your shower door. Our dealer has indicated that they ordered a new door and offered compensation for the time it took to order and ship a new one. We hope you are 100% satisfied.
Review
#776802 Review #776802 is a subjective opinion of poster.
Cons
  • Whole process
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Price reduction
Tags
  • Bath Planet California

The 2-3 day job took about 7 weeks to complete. They re-plumbed the shower and closed up the wall without doing a leak check. It leaked they had to open up the wall and repair it and repair the wall again. (they did a nice job on the wall in the closet).

They installed the shower glass backwards the non streak coating belonged on the inside not the outside as it was installed another week to repair that. The foot rest was not fastened properly and had to be redone, another week.

A few months later someone from the company called to ask about the install we told her what we said here, we were told someone would contact us they have not. So beware look to your local contractors and stay away from these guys poor quality work and way overpriced for what they did.

J.S. from Indio, CA

Thank you for contacting Bath Planet regarding this issue. We have reached out to our dealer and they let us know that, as requested by the customer, we installed both bathrooms in the same week. We notified him that one bathroom had a custom order door that would...
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#712987 Review #712987 is a subjective opinion of poster.
Bath Planet's reply to:

Bath Planet in Fullerton, California - Brea Ca office has not returned repeated phone to address warranty issue

Thank you for writing Bath Planet to let us know about your concerns regarding your soap dishes. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#693026 Review #693026 is a subjective opinion of poster.
Pros
  • I like the shower enclosure
  • Product line
Cons
  • Lack of communication
  • Not returning several phone calls
Reason of review
Warranty issue

We had a bath & shower installed by Bath Planet in Feb 2015. All was well & good and we were very satisfied with the whole process from beginning to end.

A couple of months later we had a warranty issue regarding the soap holders The material used to glue them turned Orange. They came out & fixed that. Now 2 months later the same thing has happened with the soap holders. This time we have made several phone calls to the company the CEO Rob & Chris in the office but as of 9/1 no response.

It has been 8 days since the first phone call. Im concerned that if something happens in a year or so will these guys honor the warranty? As of right now they are not . A good honest company always honors their warranty I would not recommend Bath Planet to anyone with dishonest people like this.

They took our money quick enough but now they offer no help Be aware of these guys in the Brea Ca office Rob , Chris & George zero integrity & very dishonest.

They have lost 4 deals because they are unprofessional and have 0 integrity that I could have brought to them. Not now we are having our front bathroom remodeled in the spring but will not be using Bath Planet.

Bath Planet's reply to:

Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. ...
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#664869 Review #664869 is a subjective opinion of poster.