Bath Planet - Complaints

Just to let everyone know, Bath Planet is a franchise organization. Not all BP franchises do bad work. Most in fact do excellent work and stand behind every issue by coming back & making sure everything is perfectly acceptable to the customer before moving on. In southern California, my wife & I took over a BP franchise that had not been doing well and had numerous complaints and bad reviews. After we took over, we completely turned it around. It was a learning experience for both my wife & myself. We even sent myself and several employees to Chicago for specific Bath Planet training on materials, tools and installation methods. After we began taking on work, we experienced some bumps in the roads along the way with some of our first installations, but we always came back and made sure our customers were 100% happy with the end results. We lost money. We made personnel changes. We hired, fired and rehired until we had the best installers. We gave additional discounts to make up for the added time for return visits to fix any issues. In the end, we earned great reviews and now have countless happy customers. I speak only for MY own BP franchise, and I know that BCI, the parent company would not allow poor franchise workmanship to continue without taking some kind of action against them. Thank you.
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ID
#925836 Review #925836 is a subjective opinion of poster.
Location
San Diego, California

Bath Planet - Very pleased with our new bathroom as well as our experience with the company.

Bath Planet - Very pleased with our new bathroom as well as our experience with the company.
We had a great experience with Bath Planet. Saw them at a home show and were impressed with how friendly and professional the people in the booth were. The sales person was on time, polite and friendly and helped us pick out the walls and accessories. It took a couple of weeks for the installation to be scheduled but they had warned us that it would. The installation was very smooth the installers were professional, polite and friendly. They covered up our floors and did a really great job of cleaning up after they were done. Best of all the bathroom is GORGEOUS! We are really thrilled with how it came out. They spent a lot of time making sure that everything was just so and we could not be happier. We were pleasantly surprised by how solid and sturdy everything is. All the edges are nicely finished and it looks like it cost a lot more than it did. We got a couple of bids and Bath Planet was not the least expensive but it was worth it IMO. It is super easy to clean too. On a scale of 1-10 we'd give this experience a 10 and will be having them back when we are ready to do our guest bathroom. Very high quality product and professional installation.
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2 comments
Anonymous
#1201104

Wow, only positive review we have found for this company. State after state there are complaints.

Glad to see they treated at least one customer right.

Anonymous
#1208146
@PissedConsumer1201104

Looks like a fake review put in by one of the franchise owners. Reads just like one of Bath Planets advertisements or like a review writen by someone who was promissed a discount if they submit a "possitive" review.

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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#797298 Review #797298 is a subjective opinion of poster.
Location
San Diego, California
Reason of review
Happy with the whole experience and the product.

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Website:
www.bathplanet.com
Mailing Address:
1800 Industrial Drive
Libertyville, Illinois 60048
USA
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