Bath Planet's reply dated May 18, 2020 to: Guest-1921273's review

Thank you for writing Bath Planet Corporate to let us know about your concerns regarding the lack of communication from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Tammy for further assistance.
Anonymous
map-marker Bloomingdale, Illinois

I have been scammed, and deceived.

I, Karen Grace Cummings unfortunately, entered a contract with Bath Planet base on lies and deception. Bath Planet was the fifth company to come to my home to give me an estimate to replace my semi-frame glass shower door, to a no-frame clear glass shower door to my bathroom suite and add the same to my guest bathroom within the past two years.

The previous companies were honest and stated that they wouldn't be able to change my suite shower door to a clear no-frame shower door, because my shower door is attached to my whirlpool tub on one side and my vanity/sink on the other side. When the Bath Planet salesman and manager Kevin came to give me a estimate Kevin looked at my shower and stated that they could replace my shower door with a clear no-frame glass door. I was incredibly pleased to hear and surprised! I asked Kevin was he sure?

Kevin replied yes, we have been doing this for thirty years and have installed all kinds of shower doors and that is why they’re the best in the business, and has the Good House Keeping rating. Then he went on to speak about the shower walls, and frame around my tub, my husband and I thought that it would be nice to update too, but the main thing was the no-frame clear glass shower door is what we had been seeking to do for over two years. The first time the Bath Planet workers came was on March 4th, the shower base was too small, 40-In. and it should have been 42-In.

I happen to go upstairs to check on things and learned this from the workers, their boss Dennis had told them to build the walls out to fit the base. I was so very upset, the gall to make my shower 2-In. smaller to fit their smaller base. The floor base had been measured countless of times, by 4 different people, I thought to myself, OH NO!

I knew that I was in trouble and that Bath Planet was of no integrity. I spoke to Dennis the workers boss and I told him absolutely not, that they were allowed to make my shower smaller, he hung up on me. On March 16th, Dennis called and wanted to set a date for the workers to come back out, I asked Dennis about Kevin and he stated that" Kevin would be out for a while". The second time the workers came on the 24th, one of the workers stated to me that he had called Kevin and that Kevin stated "why are you calling me?

I don't work for Bath Planet anymore". I know that Dennis and Bath Planet both knew prior to installing the shower base and doing the walls and tub that they would not be able to install a 3/8-In. no-frame clear shower door stated in my contract. Bath Planet should have told me and given me the choice of going forward or voiding the contract because Dennis told me that Kevin had been fired for lying about the shower door.

On March 24th, a couple of hours after the workers left I received two emails which lead me to believe that they were from Mosaic my financial provider, but they were from Bath Plant wanting me to reply to the emails that would release the payment (which I didn't know at the time). The emails were stating “Congratulations on of your bathrooms and that I was happy and satisfied with the installations”. I read it and thought what! Our bathroom is not completed, I did not reply.

I told Julie that I was not going to because the statements were not true. That is when I was told that they would not be paid if I didn't. I again told Julie that I was not going to confirm because it was not true, about five minutes later the manager Dimitris Nacopoulos called trying to force me to reply to the emails and I also told him no, it's not true and that I wasn't going to say that it was. The manager said that he would send me a check for $500.00 that I could keep if or until the work was completed.

I said no that I did not want $500.00 (what is $500.00 in comparison to them receiving$19,500.00) dah! He then stated to me that I better reply to the email as soon as the installation was completed. The third visit was a man from Arizona Shower Door, Paul Rack came to measure for the 3/8-In. no-frame clear shower door, and as all the other companies stated that he could not do it.

Then he said that he wouldn't do it, that the way the door would be framed, every time we took a shower water would be all over the floor and that he didn’t want to come back over and over to try to fix it. He went on to say that his shower was the same as ours. Paul said that he could do a 1/4-In. semi-frame clear glass door.

I told him no, that was not what we wanted and that the only reason that we were doing this installation was for the no-frame clear glass door. I was so terribly upset, how they had lied to reel me in and did not tell me on the 16thor sooner whenever it was that they supposedly learned that Kevin lied to get my business. I believe that I was not told because they wanted to install the shower walls and the tub frame to obligate me to go forward with the contract. I will not belied to, swindled, deceived into paying Bath Planet any money, if they would have been honest with me, I would have told them, no thank you and sent them on their way as we did the other companies.

I spoke to Dennis on April 8th, I wanted to know what the resolve was because Bath Planet had breached our contract, Dennis stated that they could install the 1/4-In. clear semi door frame, I told Dennis no, that I wasn't going to pay $20,000 for a shower door that I already had, that I wouldn't be speaking to him because these transactions would have never happen if Kevin had been honest with me. Dennis said that he could take$1,500.00 off the cost. I told Dennis that I was not going to pay over $18,000 for a door that I didn't want or need!

I ask Dennis why his company did this tome?! Julie called later that evening, because I had received a text message, “Congratulating me on the completion of my bathroom remodeling for $14,000 and for me to respond yes”, again trying to get me to reply to the text message to release payment to them, which I feel is totally unethical, I told Julie that I wasn't paying them anything, that I had been lied to, scammed to do business with them, that they had breached the contract, and she said something like, okay we'll have to take you to court, I told her to do what she had to do. The facts of the contract when signed was that Kevin had lied and the contract had been breached, I should have been told prior to any installation, given the choice to continue with the installation or not. Kevin and the manager Dimitris Nacopoulos that I spoke to on the phone both stated how good their company was and had been in business for thirty years with no complaints.

I don’t believe them, they lied and have their customers signing false statements that were not true prior to completion and those poor customers had no choice, because they had sent the information in writing stating that the installation was completed and that they were satisfied. Thank God that I wouldn’t agree to that total lie, at the time they wanted me to sign, the installation was not finish, this is terrible, the very worst action that a company can do to their customers. My bathroom suite has been unusable since March the 4th, I need to find a company who can install a shower door so that we can use our shower again. I will not allow Bath Planet back in my house again.

I deeply appreciate that Mosaic does not release payment until their client has received full completion and satisfaction which at that time requires payment, I will never send a confirmation to pay Bath Plant.

The contract with Bath Plant was by lies and deception, the contract was breached since day one and is not honorable for payment or service which would have been denied if I would have been told the truth that Bath Planet could not install a frameless glass door to my suite. BATHPLANET IS OF NO INTEGRITY, a lien has been filed against my house, the fight is on!

User's recommendation: Don't ever use Bath Planet for any changes for your bathrooms!

Testimonial
Anonymous
map-marker Hopewell, Virginia

We love our new walkin shower

Was please with the work

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Testimonial
Elena K Hpy

Installation was completed on time

We had both a tub and walk-in shower installed. It was done on time, with very friendly service.

The result is absolutely top-notch.

Completely upgraded our home! They earned all 5 stars.

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Testimonial
Anonymous
map-marker Schaumburg, Illinois

Premo did an amazing job!

Premo just left after taking out our old tub and replacing it with a new one and also doing our surrounding walls. He was so very professional, neat, quiet and respectful of our house.

He worked very hard and never took a break that I saw.

Our bathroom looks amazing. Thank you Premo!

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User's recommendation: I would ask for Premo for any installation work that needs to be done.

Testimonial
Elena K Hpy

Bath Planet treated our home with respect

When the people came into the house, the first thing they did was to remove shoes as to not track any dirt into the house. They were informed they could leave them on.

They worked fast and timely and made sure any messes were cleaned up before they left.

They also made sure to ask questions on things to make sure they were right to my liking. Great people to work with.

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Testimonial
Elena K Hpy

Found Bath Planet at the local Mall

I had a bath tub renovation completed by a Bath Planet competitor in Washington state in March 2019. When I originally relocated to Montana, I was disappointed to learn that neither Bath Planet nor this competitor had a footprint in Montana.

On a random visit to the Billings mall, I was very pleased to see that Bath Planet had their grand opening two weeks prior. I walked-through the showroom and spoke with a sales associate, who was an excellent source for answers I had about Bath Planet's products. A few days later, a received a follow-up call from a Bath Planet representative to schedule the in-home consultation. I returned to the Bath Planet showroom and spoke with a different sales associate, who was also excellent at answering some of the questions that I wanted to address before the in-home consultation.

After the second visit to the showroom, I had narrowed down the design options that I wanted to consider. A day or so later, two sales consultants were at my home for the consultation, and their presentation was a thorough demonstration about the Bath Planet product line and how Bath Planet was different than the competitor I used previously for a similar renovation. The sales consultants were able to answer some additional design questions, and I was able to finalize the style that I wanted for my tub-to-shower conversion. Within the estimated time range for the customized shower to be manufactured, the installer and plumber were on-site to complete the conversion.

Both gentlemen were attentive, courteous, and professional during the day-long installation process. Just after 17:00, I had a luxurious new shower, fully customized to my personal taste, to replace the original, 25 year-old bathtub insert. Two weeks later after the installation, I have been very pleased with the look and feel of my new shower.

The quality of the shower (and sliding doors) is exemplary, and I have the comfort of knowing that my Bath Planet product is backed by a lifetime warranty. This new shower is exactly what I wanted to replace the bath tub, and I am recommending Bath Planet to friends and neighbors as an excellent provider for a bathroom renovation.

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Testimonial
Elena K Hpy

Bath Planet of Indianapolis team is beyond professional

My wife and I just replaced our master bath shower and we could not be more thrilled with how it turned out. The Bath Planet of Indianapolis team is beyond professional beginning with the design planning, financial aspects, installation team, and follow up inspections. Each step of the way has been smooth and we would recommend them to anyone.

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Testimonial
Elena K Hpy

Installation was completed in 2 Days

Bath planet did an excellent job renovating one of my bathrooms, The job was completed in 2 days, as was promised. The workers were professional, respectful and tidy from beginning to end. Well done Bath Planet!

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Testimonial
Elena K Hpy

Bath Planet went the extra mile for us

There are not enough superlatives to express the praise this company deserves. The precise planning and preparation, thorough explanation, quality materials, expert craftsmanship, prompt scheduling and project completion and professional management are all exceptional features they demonstrate.

I have never seen anything like this in any other company.

What a pleasant surprise; they go the extra mile to please their customers. WOW!!!

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Testimonial
Elena K Hpy

There was an issue but Bath Planet fixed it

My bathroom project was completed over a year ago. I called to report a small leak under my sink and their Installer was sent out right away to assess the problem.

He found a loose connection and tightened it up. Because the leak was small and undetectable the flooring was saturated and had to be replaced. He returned the next day and replaced it with a new piece.

Their Installer was a top technician that others could take a lesson from. It was a pleasure to deal with such a reputable company.

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Testimonial
Elena K Hpy

Highly recommend Bath Planet

Over all we had a great experience with Bath Planet. The sales lady explained everything well.

The manager was excellent to work with. He did everything we asked. The installer and plumber were excellent. They were knowledgeable, worked good together.

They removed our old tub and put in a walk in shower. They covered all our flooring to keep the floor clean. They were very good about keeping it as clean as possible. They were very personable and professional.

We would recommend Bath Planet to others. Our shower turned out wonderful.

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Testimonial
Elena K Hpy

Our bathroom looks beautiful!

Bath Planet of Indianapolis’ installers were so courteous and friendly. They cleaned up the work site after every phase.

Work was completed in a timely manner. The salesman was not pushy. The management and crew worked with our schedule and unique circumstances.

I highly recommend using this company! Our bathroom looks beautiful!

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Testimonial
Elena K Hpy

Bath Planet of Indianapolis

My wife and I are very happy with our newly remodeled bathroom from Bath Planet of Indianapolis. The walk-in shower and the new flooring are beautiful.

We want to thank Ms. Katy in the front office for keeping us updated with our order and installing date and time. I would like to thank Mr. Mooney for the detail and layout of our new bathroom.

We also want to thank Mr.

Lee the installer for the great work on the installation and on how he treated our home and project as if it was his home. GREAT JOB BATH PLANET TEAM!

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Testimonial
Elena K Hpy

Bath Planet’s design process was very easy

Our bathrooms were recently renovated and we are beyond happy. From the day that the sales rep came to give us a quote, during the design process and the selection of products to the contractor tearing out both bathrooms, the whole process was seamless.

Gary Williams is a prince of a guy, so professional and precise.

We can't say enough about Bath Planet. Thank you for all you did for us.

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Testimonial
Elena K Hpy

Five Stars for Bath Planet

Five stars all around! Throughout the process our designer made sure our needs and wants were all met and we were happy with our new bathroom every step of the way.

What I appreciated most was their HONESTY, quality, and professionalism--which are rare to find all together. They worked with us on financing, which was such a blessing; we wouldn't have been able to get the bathroom fixed without that. They gave us a quote and kept it at that price, and didn't try to tack on any hidden fees or charges at the end. They did exactly what they promised they would, which we really appreciate (other companies have gotten into a "he-said she-said" argument with us before after making empty promises, so it means a lot when a company says something and then follows through!).

They set up a date to come fix the bathroom (were on time!) and completed the project within the 3 days they set. The two workers who did the demo and instillation were great and very polite. They also cleaned up after themselves which was professional and considerate.

We love our new bathroom and walk-in shower! Thank you Bath Planet!

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Latest Question

We are close to having a tub and shower installed. I asked Robert about under the installation .My question is what do you use under the enclosure to prevent moisture build up. Please provide us with an answer before we have...