State: Connecticut Clear all filters (5 of 212 reviews match)
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Bath Planet's reply to:

Bath Planet in Hartford, Connecticut - Terrible

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
Review
#1396388 Review #1396388 is a subjective opinion of poster.

Wrong shower doors installed waiting over a year for the correct ones. They took my 8000.00 and ran.

Posting this on Facebook and contacting the BBB of N.J.

Poor service not recommending your company to any one and over a course of a day I talk to over 100 people! Schiesters

Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Dylan and Russ from the Milford Ct store stopped in to show us what was possible in our bathroom. They had great ideas, without pushing anything at us -- and they helped us came up with a beautiful design. We were so delighted that we signed up for the services on the...
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Review
#1311197 Review #1311197 is a subjective opinion of poster.
Reason of review
Good customer service
Bath Planet's reply to:

Bath Planet in Milford, Connecticut - They are terrible. They never get back to you, Get someone else.

Thank you for writing Bath Planet Corporate to let us know about your concerns regarding the lack of communication from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela Swart for further assistance.
Review
#1257356 Review #1257356 is a subjective opinion of poster.
Reason of review
Poor customer service

I met with them for a quote. I left work to be there and met with Dylan.

I called 5 times and still cannot get a quote. They are terrible. I am going to another company. If they treat you this bad upfront, you cannot do business with them.

I now use Bath fitters. It was a complete waste of my time. Do not use them. There customer service is terrible.

Try to get different quotes from other companies.

I would never recommend this company or waste my time with them. If I read some of the reviews beforehand, I would have seen that other people have the same issue with them.

If a company cannot even get a quote to you, it speaks volumes about the company and this one was terrible. Even after speaking to one of the owners, they still didn't get back to me.

Bath Planet's reply to:

Bath Planet - Remodeling Review from Brookfield, Connecticut

Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve your issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#684234 Review #684234 is a subjective opinion of poster.
Reason of review
Poor customer service

The most unprofessional company I've come across in a long time. Set up an appt for estimate explained it was my son's home and he lives out of state.

Power of atty in place. Appt set up last week. Confirmed with me on Friday and then revs another annoying call to c/b to confirm. Spoke to them at 9 this morning and everything was set up for 1:30 appt.

they called at noon to say my so needed to be on the premises in order for them to one out. After speaking with my atty he stated that was crazy since I will be hiring and paying for the job but the power of atty would suffice even though no necessary.

The good news is that when I went on line to blog irradiated all the complaints. Thank god I didn't do business with this shabby company!

Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your...
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Review
#566220 Review #566220 is a subjective opinion of poster.
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