Bath Planet - Great purchase decision experience

Dylan and Russ from the Milford Ct store stopped in to show us what was possible in our bathroom. They had great ideas, without pushing anything at us -- and they helped us came up with a beautiful design. We were so delighted that we signed up for the services on the same day. This is something we never do -- we always get multiple estimates. The owner of the company, Joe, was available when Dylan called, each time -- for consulting as we spoke about our options. The longer we spoke, the more comfortable my husband and I were with the company. Russ even stirred our pasta so it wouldn't stick -- while Dylan and I worked out the details. LOL - what service! Looking forward to the project!
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Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

#1311197 Review #1311197 is a subjective opinion of poster.
Milford, Connecticut
Reason of review
Good customer service
Bath Planet's reply to:

Bath Planet - They are terrible. They never get back to you, Get someone else.

Thank you for writing Bath Planet Corporate to let us know about your concerns regarding the lack of communication from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela Swart for further assistance.
#1257356 Review #1257356 is a subjective opinion of poster.
Reason of review
Poor customer service

I met with them for a quote. I left work to be there and met with Dylan.

I called 5 times and still cannot get a quote. They are terrible. I am going to another company. If they treat you this bad upfront, you cannot do business with them.

I now use Bath fitters. It was a complete waste of my time. Do not use them. There customer service is terrible.

Try to get different quotes from other companies.

I would never recommend this company or waste my time with them. If I read some of the reviews beforehand, I would have seen that other people have the same issue with them.

If a company cannot even get a quote to you, it speaks volumes about the company and this one was terrible. Even after speaking to one of the owners, they still didn't get back to me.

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Mailing Address:
1800 Industrial Drive
Libertyville, Illinois 60048
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