Reply by Bath Planet

Thank you for writing Bath Planet Corporate to let us know about your concerns regarding our dealer not being able to run your scheduled appointment. A lot of our dealers call multiple times the day prior to confirm a scheduled appointment for the next day and we have to hear back from the customer to send out a Design Consultant. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve your issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
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Cleveland, Ohio
1.0
Details
Customer service
Reliability
Staff
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Scheduled an appointment a month ahead of time.Received a voicemail the evening before the appointment asking to call and confirm.

When I called in the morning to confirm because I was out until 10PM, I was told they overbooked and they would have to reschedule. I said never mind because I want to deal with an organization that keeps their appointments. I was met with a sob story of how they have been so busy and overbooked just like a doctor's office. My doctors don't overbook me.

They apparently realize that my time is valuable, as is theirs. I was called back a half hour later saying they could now keep the appointment, so I said fine, come out.

The man was nice enough, but said he'd follow-up later in the week with an email quote and give us a call.We have not received either, I'm not holding my breath.

Review about: Bath Planet Installation.

Reason of review: Poor customer service.

I didn't like: Price quote, Whole process, Sales person.

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