Reply by Bath Planet

Thank you for writing Bath Planet to let us know about your concerns. The only reason we ask that all homeowners attend the appointment is because every bath system we manufacture is custom made. Both homeowners have to pick out and agree on the colors, styles, design, accessories, and hardware. If you're not able to pick everything out where you have to check with your spouse or significant other, we aren't able to leave a price to the penny in writing that we lock in. In our experience there are always a number of questions that each homeowner has and we want to make sure that any customer who contracts with us at any time understands the entire scope of the project. We always strive for 100% customer satisfaction from all homeowners. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve your issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Utica, Michigan

Bath Planet of Toledo, OH is trying to get a foot hold in the Detroit, MI area (Canton, MI location) and had a booth set up at a Birmingham, MI art fair. We listened to the salesman and asked to have someone com out and give an estimate.

We told they would be out the next day. Well, two hours before the appointment they called and asked if I was the homeowner and I said yes, my spouse and I were. He said they like to have both owners home for the estimate. I told them I could make decisions about materials myself.

They said okay and that they would see me in a few hours. An hour before they were to be at our house I received another call from some one else asking if I were the home owner again. He said they needed both of us there before they would come out for the estimate. I said we both didn't need to be home for an estimate and that if they were going to try and hard sell me I would just get another company to come out.

He hung up on me. having been a salesman, I found this to be very unprofessional. I have had many people give us estimates with only one of us at home.

My advice is to stay away from these guys.

Product or Service Mentioned: Bath Planet Remodeling.

Reason of review: Poor customer service.

Preferred solution: Take me off all contact lists.

Bath Planet Cons: Sales, Lack of communication.

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