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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Dimitris Nacopoulos came out and reviewed the shower stall and we all agreed that it should be redone completely. They redid the entire shower and it is now just like I had expected it would be. Great job! The workers were diligent in their work and gave us...
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Review
#1470108 Review #1470108 is a subjective opinion of poster.
Reason of review
Good quality
Bath Planet's reply to:

Bath Planet refusal to contact and pay back deposit!

Thank you for writing Bath Planet to let us know about your concerns regarding the lack of communication from our dealer. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
Review
#1098628 Review #1098628 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
Tags
  • Bath Planet Illinois

I was given an estimate on Aug. 3, 2016.

Being a teacher and single mom, I could not afford the work until Au. 2017. So, I was told to lock in the price, to pay $400 and I could have the work completed within one year, written specifically on the contract. In December 2017, I got a call asking me to complete the work.

I told them, I still needed more time and would be ready in Aug. I would appreciate them calling me back then. I was told it was not a problem. On Aug.

8, 2017, I had not heard anything from Bath Planet. I called and left a message stating I was ready for my install and had the money. I got no return call. I called everyday for a week.

I never got a call back. Finally, week two, after I threatened to contact the BBB, I got a call. I was told they had no record of my order from Kevin, a manager. He looked into it and found that they had cancelled my order.

I told him fine, give me my $400 back. I was done with the run-around and was going back to work. He said he would look into it further and call me back. Anther three days later, I still heard nothing from him.

I called back again everyday for a week. Finally, after five days, he called me back. He told me he had to get permission from his boss to get me my money. It has been another two weeks and another 10 to 15 phone calls.

I have not gotten a call back. I did, however, get a call from Dennis, telling me he was on his way to my house to take measurements for my shower. I told him first of all, I was at work. And second of all, that boat has sailed I want my money back, that is it.

I called again and told the secretary that I want to speak to the highest person I can, and I want my money back. I do not know why it is so hard for them to call me and give me my money back. This is poor customer service and extremely bad business.

They defaulted on contract and owe me $400. I want my money, now!

Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Thanks to Demiterius I believe is the owner of our local Bath Planet location, our quality issues were addressed and corrected. He ensured that all issues with our Shower door and handle were corrected to our satisfaction. He was very prompt and courteous and also...
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Review
#932108 Review #932108 is a subjective opinion of poster.
Pros
  • That my issues were resolved
Reason of review
Good customer service
Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please...
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Review
#924211 Review #924211 is a subjective opinion of poster.
Thank you for contacting Bath Planet and letting us know your concerns about the installation. Our dealer apologizes for the issues and they have reached out to you to correct the situation. Our goal is to resolve the issue so you are 100% satisfied. Please call our...
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Review
#878919 Review #878919 is a subjective opinion of poster.
Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please...
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Review
#857172 Review #857172 is a subjective opinion of poster.
Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. We have spoken with this particular dealer and they let us know that they have...
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Review
#739151 Review #739151 is a subjective opinion of poster.
Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your...
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Review
#717600 Review #717600 is a subjective opinion of poster.
Bath Planet's reply to:

Bath Planet Staff Review from Palatine, Illinois

Thank you for writing Bath Planet to let us know about your concern regarding our Event staff member's behavior. She has since been terminated due to inappropriate behavior. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#692024 Review #692024 is a subjective opinion of poster.
Reason of review
Poor customer service

Would never use this company! Their sales rep at our local Street Fest was so rude!!

She was barking at adults and kids and using inappropriate language. She should not be dealing with people in any respect, let alone be in the sales field!

Contact Bath Planet Customer Service

Mailing Address:
Bath Planet
1800 Industrial Drive
Libertyville, Illinois 60048
USA
All Bath Planet Contacts

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Bath Planet's reply to:

Bath Planet in Chicago, Illinois - What shower arm?, said the installer.

Thank you for alerting us to this concern so we could resolve it. We understand that Mr. Saavedra ordered a shower head and when we came out to install it, the arm was too high for his low ceiling. As soon as we were made aware of the issue, our Sales Manager called Mr. Saavedra. Mr. Saavedra decided that he wanted to go out and get his own shower arm as he knew the exact measurements that would work and he asked if we would reimburse him for the purchase which of course our Sales Manager agreed to right away. We issued him a reimbursement check on May 11, 2015 and Mr. Saavedra let us know he was satisfied with the outcome.
Review
#624573 Review #624573 is a subjective opinion of poster.
Cons
  • Sales
  • Lack of communication
  • Did not get what we paid for
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered

The installer added a 4" arm instead of the 13" one listed on the contract. When asked why he didn't install the 13" arm if he had a copy of the contract which shows that was what was agreed upon, he said, "Well, they didn't give it to me".

I said, "and you installed a 4" instead". His reply was, "That's what they gave me".

I called the company immediately afterwards and got a hold of the sales manager that said he would send a $100 credit. I told him that I would instead send an image of the arm I wanted and am PAYING for.

Two weeks went by and no reply. I then called and asked for a different manager and that guy too. didn't do anything but provide an email where I sent an image of the replacement arm I wanted.

Still nothing. I have already contacted an attorney and am ready to call the BBB.