I Joyfully retract my previous complaint against Bath Planet.

Dimitris Nacopoulos came out and reviewed the shower stall and we all agreed that it should be redone completely. They redid the entire shower and it is now just like I had expected it would be. Great job! The workers were diligent in their work and gave us explanations when required and asked. A seat was to be put in but our plumbing did not allow for the wood to be placed correctly to hold it securely. Although I was sad, I understood safety first. They took the time and energy to keep us informed through the entire process. I believe Bath Planet (Dimitris Nacopoulos), worked diligently to resolve my issues and the shower proves it. A Million Kudos to Bath Planet!
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1470108 Review #1470108 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Good quality
Bath Planet's reply to:

Bath Planet - New Homeowner

Thank you for contacting Bath Planet and letting us know your concerns about the installation. Our dealer apologizes for the issues and they have reached out to you to correct the situation. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#878919 Review #878919 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Price reduction

I just purchased a home that had recently underwent a bathroom upgrade with a new tub enclosure from Bath Planet. I was the first person to use the new shower/tub enclosure and within just a week noticed it wasn't draining right, the whole tub backing up with water.

I called a plumber and I guess the way that they installed the tub enclosure and fitted it was incorrect with the pipes. After that major fix, a month later I noticed the bottom of my tub seemed like water was filling between the liner covering and old tub. It was like showering on a water bed surface, moving and unstable. I called them and they came out ($50 service call fee each time) and had to do more work to fix it.

Just unhappy with the product - the previous owners spent nearly 9K to have this new bathroom done and I was the first person to use it and within a few weeks to a month all of these problems arose with it. Ridiculous that with a warranty (and it being brand new and just completed!) you still have to pay the service call fees on top of taking off a days work to fit their large window of service call time.

Bath Planet's reply to:

Bath Planet - Worst business I have ever delt with

Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#857172 Review #857172 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$1000

they did not do what they were supposed to do. they added a shower that was smaller then my existing tub removed my sink and left a big gap where the sink was and the tub was at.

they added a panel that was much taller then the existing tile. my mirror now is over a 5:7 wall. if you are less then 6 feet, you are out of luck. they were supposed to remove the existing tile.

nope they did not do that either.

they forged my spouse's signature to get me approved for a loan. now here we are 6 month after they started the project and the project is still not completed. never, never , so business with these people!

please stay far away from them. the worst contractors ever!

Bath Planet's reply to:

Bath Planet - Rude and patronizing sales rep and waste of time

Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#717600 Review #717600 is a subjective opinion of poster.
Cons
  • Sales person
Reason of review
High pressure sales tactic

I usually let my wife handle any expense dealing with the home. Thank goodness i had some downtime to sit in on the conversation.

He quoted us $6600 to place plastic shower lining in our bathroom. When my wife hesitated, he kept dropping the price to $3600. I wondered how he can drop the price almost 50% without consulting his bosses. Well when I said no and asked him to leave, he said the offer would be no good after he leaves the house.

Not that I will call him, but I bet if we called he would come running. This company is a scam and reminds me of the penny stock firms of the 80's. Plastic covering that is more than tile estimates . .

.

I bet out of the $3600 at least $2000 is the margin after parts and labor. After reading the reviews, I would recommend people stay away from this company.

Bath Planet's reply to:

Bath Planet - What shower arm?, said the installer.

Thank you for alerting us to this concern so we could resolve it. We understand that Mr. Saavedra ordered a shower head and when we came out to install it, the arm was too high for his low ceiling. As soon as we were made aware of the issue, our Sales Manager called Mr. Saavedra. Mr. Saavedra decided that he wanted to go out and get his own shower arm as he knew the exact measurements that would work and he asked if we would reimburse him for the purchase which of course our Sales Manager agreed to right away. We issued him a reimbursement check on May 11, 2015 and Mr. Saavedra let us know he was satisfied with the outcome.
ID
#624573 Review #624573 is a subjective opinion of poster.
Cons
  • Did not get what we paid for
  • Sales
  • Lack of communication
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered

The installer added a 4" arm instead of the 13" one listed on the contract. When asked why he didn't install the 13" arm if he had a copy of the contract which shows that was what was agreed upon, he said, "Well, they didn't give it to me".

I said, "and you installed a 4" instead". His reply was, "That's what they gave me".

I called the company immediately afterwards and got a hold of the sales manager that said he would send a $100 credit. I told him that I would instead send an image of the arm I wanted and am PAYING for.

Two weeks went by and no reply. I then called and asked for a different manager and that guy too. didn't do anything but provide an email where I sent an image of the replacement arm I wanted.

Still nothing. I have already contacted an attorney and am ready to call the BBB.

Contact Bath Planet Customer Service

Website:
www.bathplanet.com
Mailing Address:
1800 Industrial Drive
Libertyville, Illinois 60048
USA
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