State: Illinois City: Chicago Clear all filters (5 of 210 reviews match)
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Testimonial

Bath Planet is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Dimitris Nacopoulos came out and reviewed the shower stall and we all agreed that it should be redone completely. They redid the entire shower and it is now just like I had expected it would be. Great job! The workers were diligent in their work and gave us...
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#1470108 Review #1470108 is a subjective opinion of poster.
Reason of review
Good quality
Thank you for contacting Bath Planet and letting us know your concerns about the installation. Our dealer apologizes for the issues and they have reached out to you to correct the situation. Our goal is to resolve the issue so you are 100% satisfied. Please call our...
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#878919 Review #878919 is a subjective opinion of poster.
Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please...
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#857172 Review #857172 is a subjective opinion of poster.
Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your...
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#717600 Review #717600 is a subjective opinion of poster.
Bath Planet's reply to:

Bath Planet in Chicago, Illinois - What shower arm?, said the installer.

Thank you for alerting us to this concern so we could resolve it. We understand that Mr. Saavedra ordered a shower head and when we came out to install it, the arm was too high for his low ceiling. As soon as we were made aware of the issue, our Sales Manager called Mr. Saavedra. Mr. Saavedra decided that he wanted to go out and get his own shower arm as he knew the exact measurements that would work and he asked if we would reimburse him for the purchase which of course our Sales Manager agreed to right away. We issued him a reimbursement check on May 11, 2015 and Mr. Saavedra let us know he was satisfied with the outcome.
Review
#624573 Review #624573 is a subjective opinion of poster.
Cons
  • Lack of communication
  • Sales
  • Did not get what we paid for
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered

The installer added a 4" arm instead of the 13" one listed on the contract. When asked why he didn't install the 13" arm if he had a copy of the contract which shows that was what was agreed upon, he said, "Well, they didn't give it to me".

I said, "and you installed a 4" instead". His reply was, "That's what they gave me".

I called the company immediately afterwards and got a hold of the sales manager that said he would send a $100 credit. I told him that I would instead send an image of the arm I wanted and am PAYING for.

Two weeks went by and no reply. I then called and asked for a different manager and that guy too. didn't do anything but provide an email where I sent an image of the replacement arm I wanted.

Still nothing. I have already contacted an attorney and am ready to call the BBB.

Contact Bath Planet Customer Service

Mailing Address:
Bath Planet
1800 Industrial Drive
Libertyville, Illinois 60048
USA
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