Reply by Bath Planet

Hello Brenda,
Thank you for reaching out to Bath Planet Corporate. On our behalf we want to let you know we understand your disposition and want to apologize for your experience. Since all dealers are independently owned and operated we went ahead and contacted the dealer in your area to resolve. Please reach out to consumer relations Representative for further assistance at 847-496-1782. Thank you for your time.
- Bath Planet Corporate
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We placed an order for a custom shower back in Sept 2020. We put the project on hold until Spring.

In March we called to schedule the installation and were ensured they would have all the parts. On the first visit they were missing the shower head we ordered through them. When we rescheduled again we found out they never ordered our shower head and they asked us to get our own and they would install it. When we called to reschedule again for a Wednesday they moved us out to Thursday and on Thursday they moved us out to Friday.

At that time they told me they would install my shower door for free. The only open time they had available was the following week and we were out of town. We had to drive 2 hours home to meet them only to find that once again they had the wrong parts.

We ordered 4 shelves matching the shower and one was white. No time to install the shower doors and no discount for all our hassle.

User's recommendation: RUN FAST! RUN VERY FAST!

Monetary Loss: $500.

Preferred solution: Price reduction.

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