Reply by Bath Planet

Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Angela in Customer Care for further assistance.
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I ordered a new tub through Bath Planet in April of 2016. It took you forever to finally put it in, but they did a good job when they finally did it.

The only thing was the new tub was narrower than the old one and left a 2 inch gap between the linoleum and the tub. I continued to try to contact you to see if you could fix this and finally someone came out about four or five months ago and said, oh yes we can fix this (I also asked for another towel bar). So far, I have not heard one word from you. I have the extra linoleum and even the glue to fix this, but I have not heard one word from you.

For $7000.00 (& more) I think you could fix this. It is kind of disgusting to look at a nice tub, but then look down to see cement slab showing in front of the tub.

Are you guys always this slow??? Donna McCord 765-296-3366

Product or Service Mentioned: Bath Planet Bathtub Installation.

Reason of review: Poor customer service.

Preferred solution: fix the dam thing!!!!.

I liked: Tub is nice.

I didn't like: Not fixing the floor to begin with when the tub was put in.

  • Indianapolis Bath Planet
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