Update by user Jul 20
After a short discussion with the owner of Bath Planet who contacted me shortly after I sent in this review, I wished I would have not sent this bad review in. He explained some things to me and based on my contract everything fell into place.
It was my misunderstanding so I had to come back to this review to acknowledge my mistake. The administrative side of the company has my apology for the misunderstanding.
Once again, I will say the work on my bathroom was great and just talking to the owner made me feel much better. I stand corrected and encourage everyone to use Bath Planet.
Original review posted by user Jul 14
The administrative side of this company is the worse I have ever seen. Steve was the representative who came to my house to sale me on their product.
I was sold on their product but had no idea what I was in store for.
The date they were to arrive to begin redoing one of my bathroom's was on a Monday. After buying into their product it was scheduled six weeks out to give time for parts go arrive. I NEVER heard from the salesman (Steve) again after the sale until the night before the Monday they were scheduled to arrive to begin the work. Steve called to say there was a part which did not arrive so they redoing would have to wait.
I then scheduled it for a week out.
The workers arrived and began work on the following Tuesday. At the time of the sale I was told the redoing would take 2-3 days. The workers arrived on time and began work. There was one problem after another and the workers were not to blame.
After working for two days the workers approached me to inform me the parts they were given did not include an arch over the window, but a straight line top window. They informed me Steve had not ordered the right part and they did not know how to put an arch in even if they had it. They said they had not been trained to install an arch and another person would have to come to do that. They left the site informing me they could not do anything else until the person came to do the arch.
Almost two days later I heard nothing from Steve.
I sent him a text letting him know my displeasure with the work. He text back saying he would get right on it and he would personally come to my home to ensure the work would be completed in the next two days. Steve never showed up but the same two workers showed up the next day hoping they cold install the arch correctly. The workers did a great job but in all the work took eight days and I never heard from Steve again other then to say he would ensure he would give me a great deal once the work was completed.
It has now been six days since the work was completed and I have yet to hear from Steve.
I have held the payment while only wanting to hear from them to let them know about my displeasure.
I want to ensure the workers are paid so I am going to mail in the authorization to get them paid.
I would recommend no one to use this company to do work within their homes. They are unreliable, have no integrity, do not care about the customer after the sale is made, and have no sense of urgency to satisfy the customer.
Product or Service Mentioned: Bath Planet Customer Care.
Reason of review: Poor customer service.
Preferred solution: Price reduction.
Bath Planet Pros: On site workers.
Bath Planet Cons: Horrible customer service.