Reply by Bath Planet

Thank you for contacting Bath Planet and letting us know your concerns about the installation. Our dealer apologizes for the issues and they have reached out to you to correct the situation. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Chicago, Illinois

I just purchased a home that had recently underwent a bathroom upgrade with a new tub enclosure from Bath Planet. I was the first person to use the new shower/tub enclosure and within just a week noticed it wasn't draining right, the whole tub backing up with water.

I called a plumber and I guess the way that they installed the tub enclosure and fitted it was incorrect with the pipes. After that major fix, a month later I noticed the bottom of my tub seemed like water was filling between the liner covering and old tub. It was like showering on a water bed surface, moving and unstable. I called them and they came out ($50 service call fee each time) and had to do more work to fix it.

Just unhappy with the product - the previous owners spent nearly 9K to have this new bathroom done and I was the first person to use it and within a few weeks to a month all of these problems arose with it. Ridiculous that with a warranty (and it being brand new and just completed!) you still have to pay the service call fees on top of taking off a days work to fit their large window of service call time.

Reason of review: Bad quality.

Preferred solution: Price reduction.

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