Reply by Bath Planet

Thank you for writing Bath Planet to let us know about your concerns regarding the lack of communication from our Design Consultant and our dealer's staff. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Scottsdale, Arizona

In December 2015, I attended an event at WestWorld in Scottsdale, AZ. There I met Patricia Peters, a rep for Bath Planet, and arranged for a home consultation with one of the estimators for Bath Planet.

Ms. Peters gave me a Five Hundred Dollar coupon off the cost of the walk in tub. He arrived at my home in Scottsdale on 12/15/2015 at 11 a.m., and came in and measured for a walk-in tub in my master bathroom. Very pleasant fellow - but I never heard from him again!

No quote, no phone call, nothing! Strange! Today when I came across Ms. Peters card, I called the 623-388-8899 number on her card.

The receptionist answered the phone like she was in the middle of a fire, mumbled something at warp speed that I couldn't understand and slammed me on "hold." When she finally came back on the line, I laughingly said "If you worked for me and answered my business phone like you just did, I'd fire you." to which she replied "Well, I said...." and repeated the same words that she had just answered the phone with, and I couldn't understand that either! I asked to speak to Ms. Peters, and was put on hold again, and when she came back, she said "She's not answering her phone. Can I take a message?" at which point I gave up and said "No, thanks." I owned a couple of businesses in the PHX area, and if my employees responded to callers like that, I would be very unhappy.

Not a very good way to run a business, in my opinion. And certainly not the way to attract clients!

Reason of review: No customer service at all!.

Preferred solution: None..

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