Bath Planet's reply to:

Bath Planet - Can't get any service

We apologize that our request for all homeowners to attend the appointment offended you. We always ask homeowners a number of questions about the scope of their project and what they are trying to achieve to make sure that we are actually able to do the work they are requesting. We would hate to send a Design Consultant out to your home and waste your time if we couldn't do what you were looking for. The only reason we asked that all homeowners attend the appointment is because every one of our bath systems is custom made at our Corporate manufacturing facitily outside Chicago. In order for us to leave you an exact price to the penny in writing, the homeowners have to pick out the colors, styles, designs, accessories, and hardware. From going out on so many free in-home consultations, we know that a number of questions always arise from both homeowners and we want to be able to answer those so each party knows that if you decide to contract with us there are no surprises. Any time we earn someone's business we strive for 100% customer satisfaction from all homeowners, not just the person who attended the appointment. We are sorry that we couldn't earn your business, and will do a better job explaining this to customers in the future.
ID
#860831 Review #860831 is a subjective opinion of poster.
Pros
  • Very sad
Cons
  • Refused service for not including wife in estimate
Reason of review
Poor customer service

I contacted Bath Planet today regarding a free estimate to have some work done on my bathroom. I was asked a series of questions regarding my home and then I was asked about my wife.

I stated my wife would not be available for any appointment because I'm the one that handles all repairs in my home. I was refused an estimate by Bath Planet because I would not set up a time for them to speak to my wife.

My wife is not the person who called nor does she handle any repairs in my home. It is a disservice to a customer when they can't get an estimate because I refuse to set up an appointment to let you speak with my wife.

1 comment
Anonymous
#1200679

In some states it's against the law to have an in-home sales visit without both parties there . Company is most likely just protecting their end and doesn't want to break the law

Bath Planet's reply to:

Bath Planet - Shaddy company, Raffles are 100% lies, predatory sales with elderly

Thank you for writing Bath Planet to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
ID
#710119 Review #710119 is a subjective opinion of poster.
Reason of review
scam
Bath Planet - Shaddy company, Raffles are 100% lies, predatory sales with elderly
Bath Planet - Shaddy company, Raffles are 100% lies, predatory sales with elderly
Bath Planet - Shaddy company, Raffles are 100% lies, predatory sales with elderly
Bath Planet - Shaddy company, Raffles are 100% lies, predatory sales with elderly
Bath Planet - Shaddy company, Raffles are 100% lies, predatory sales with elderly
Bath Planet - Shaddy company, Raffles are 100% lies, predatory sales with elderly
Bath Planet - Shaddy company, Raffles are 100% lies, predatory sales with elderly
Bath Planet - Shaddy company, Raffles are 100% lies, predatory sales with elderly
Bath Planet - Shaddy company, Raffles are 100% lies, predatory sales with elderly

I worked for BathPlanet of Charlotte NC in Ft. Mill Sc for 3 months.

They go under the name of Paradise home Improvement. They have changed their name countless times from Dixie Home Crafters, Gutter Guard, now Paradise and Gutter Guardian. They ripped me off with my last check and reduced my salary to minimum wage. The practice predatory sales and sit in elderly peoples homes for hours on end until they sign a contract.

I have seen them sell walk in tub to a quadriplegic in N. Wilkesboro, NC who also had a 90 year old disabled woman and a 300lb other women living in the house. there was only 6" clearance from the toilet to get into the tub. There are many other jobs I inspected that are completely shoddy work.

They state at home shows that there is a free $5000.00 dollar raffle that the general manager does on Monday Mornings, this is a complete lie. Please report them to the Department of Justice Consumer Fraud Department.

1 comment
Anonymous
#1200684

Why don't you turn them in then ? Why are you asking someone else to do it? Lol

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USA
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