shower bathroom job installation home tub sales experience house installers
Bath Planet's reply to:

Bath Planet - Walk In Tub Review from Pittsburgh, Pennsylvania

Thank you for writing Bath Planet to let us know about your concern with the wrong walk-in tub being ordered. We apologize that it took a month longer to get the correct tub ordered and installed, but are glad to hear you are happy with it. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve your issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#648897 Review #648897 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Salesman took 21/2 hours of our time to tell us he could give us a price lower than our lowest quote. We told him repeatly we needed a "walk in tub" since I am having double knee replacement in Oct.

when the installers brought the tub it was not what we ordered ! Then I called the manager only to be given a hard time about what we ordered. After 2 weeks we finally signed a contract for what we needed. It took another month to get the tub installed.

The installers did a great job and only Alex at the store was helpful. They told us we would have to keep the original tub in our garage and sell it on Craig's List!

I wish I would have read the reviews first ! Management and sales department awful !

Bath Planet's reply to:

Bath Planet - Bathroom Work Review from Pittsburgh, Pennsylvania

Thank you for writing Bath Planet to let us know about your concerns. We apologize that the installation took longer than usual and that the installers didn't clean up after themselves. We train our dealers to leave someone's home cleaner than they found it. Our goal is to resolve the issue so you are 100% satisfied. Unfortunately, your review came to us as “anonymous” without any of your contact information so we are unable to contact you to remedy this situation. Please call our Corporate Office at 800-963-8827 and ask for Jenny Carstensen for further assistance.
Review
#496521 Review #496521 is a subjective opinion of poster.

Had our bathroom done recently. I am not pleased at all.

Cuts were not straight, gaps were hideous. Their comment was, I ll caulk it and you'll never know. Materials were never on scene when needed, communication between workers and management was unheard of. Wall panels are not tight in many places.

We had given them extra days to do the job and in total took 6 days. The trash pile stayed in my yard for almost as long. We had changed our minds on a couple of things the next day after a salesman was here, the changes were never passed on when things started to arrive.

Gobs of caulking along edges and we still had to finish the caulking. I will never recommend this company to anyone.

Contact Bath Planet Customer Service

Website:
Mailing Address:
1800 Industrial Drive
Libertyville, Illinois 60048
USA
All Bath Planet Contacts

Bath Planet Most Helpful Reviews

Bath Planet Products and Services Reviews