Reply by Bath Planet

Thank you for writing Bath Planet to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue so you are 100% satisfied. Please call our Corporate Office at 877-922-8475 and ask for Angela Swart for further assistance.
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Exchange, Refund and Cancellation Policy
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Picked up a contract with Bath Planet in Austin to redo our shower stall. This job started the week before Easter and it is the 3rd.

of May . The work has not been completed and the foreman pulled the worker off our job to start a new job in Lockhart. Our bathroom is a mess and the shower is still not usable. Everytime I call the foreman, Kevin, and he tells me that he was just going to call me.

Today he said that he would be here to meet with me, NO SHOW..... This is going to court. Very poor business practices and poor workmanship.

I'm quite sure others have the same problems with this company. Do not use this company.

Product or Service Mentioned: Bath Planet Bathroom Remodeling.

Reason of review: Poor customer service.

Monetary Loss: $13000.

Preferred solution: Let the company propose a solution.

Bath Planet Pros: Material, Very sad, Variety of walls to choose from for shower.

Bath Planet Cons: Work ethitcs, Poor quality, Will not stand behind installation, Marketing presentation, Lack of communication.

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